Hi @Jenny N 

Depending on your access level and features available in Lucidchart, you might be able to export the discussion as text or image. Look for options to export the document or comments and choose a format that is compatible with your ticketing system.

You can also check out this article here for some further guidance: 

https://help.lucid.co/hc/en-us/articles/16726269725204-Add-comments-and-assign-tasks-to-collaborators#add-comments-from-shape-or-text-field

Hope this is helpful. 

I tried finding the option to include comments in the export, but I didn’t see anything like that. The formats available are either PDF or various image formats. Which is why I posted my question.

Edited to add: the link you posted is just about how to use comments, but doesn’t include any way to save, select & copy, or any functions related to my question, unfortunately.

Hi @Jenny N, and thanks for the great suggestion Ria! Unfortunately, directly exporting your comments isn’t currently supported in Lucid, but we’re very interested in your feedback and committed to continually improving our products. Please first search the Product Feedback section of this community (with the filter Topic Type = Idea) to see if it’s already been submitted. If so, please add any additional details you’d like and upvote the request - this consolidation helps to refine feedback and properly capture the popularity of the request.

If no one has submitted this idea yet, please create one of your own and be sure to include details about your use case or what you’d like to see in this experience. This will also allow other users with similar requests to discover and upvote it, then details of their own.

Finally, for more information on how Lucid manages feedback via this community, take a look at this post:

@Micah that would be a great improvement to be able to make exporting feature happen, especially for team who actively brainstorm in Lucid.

@xenia cubrac thanks for sharing your feedback! If you haven’t already I suggest you add your feedback to our Product Feedback section in our community for this request as Micah stated above :)