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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6141 Topics

posted in Product Questions

Unable to update swimlane diagram after trying conditional formatting

Hello I am unable to edit swimlane flowchart after playing with toggle conditional formatting. Please help!

posted in Product Questions

Conception màj de la photo profil

Bonjour j'aimerai savoir comment vous avez conçu l'upload de l'image le fait qu'on peut glisser déposer et l'enregistrer  

asked in Product Questions

How to free up storage space in Lucid

My account is showing 100% disk space usage and still shows this after I've deleted several images from my diagrams. What am I doing wrong?

asked in Product Questions

User Story Cards template in Lucidspark

Is there a user story card template in Lucidchart similar to iObeya? A card that is clickable and has acceptance criteria and related details within

Ria SLucid Legend Level 7

posted in Product Questions

Change Management

Hi I'm currently working on an enterprise wide process for the management of Change. I think that there is great potential to develop some standardized templates in this area particularly around the most widely tools used in organisation's. E.g. 1. Lewin's Unfreeze Change refreeze model 2. Kübler Ross' 5 stage model 3. ADKAR (I noticed this is available in Lucidspark only) 4. McKinsey 7S framework 5. Kotter's 8 step model

shane.groth.-nd

posted in Product Questions

Group Has Restricted Member

I'm working on a LucidChart document that was shared with me by someone else giving me Edit and Share permissions. When I click on the border of the diagram a dashed yellow line appears along with a yellow lock. When I hover over the lock it says "Group Has Restricted Member." When I select Share then Manage Collaborators 4 people have Edit and Share permissions and 8 have Comment permissions.  Two questions: 1. How can I find out who the restricted member is? 2. How do I remove the yellow-dashed line and lock? Thanks!

posted in Product Questions

Use Linked Data on Timeline objects

When using 'Line Timeline' 'Block Timeline 'Milestone' or 'Interval' objects from the Timeline stencil I'm unable to assign them values from linked data.  I can see the Linked Data on the objects but there is no way to set any values to be dynamic based on linked data.

posted in Product Questions

add image to an existing lucidchart

I imported google sheets with image links on some records.  How do I update this report to add missing data or new contacts?  I update the google sheet but the updates don't transfer over to lucid chart.  I also click on the data link within and org chart and make updates there but again they don't carry over to the org chart

posted in Product Questions

how do i download a chart

hello i just made an organigram chart and i am unable to tell how to download my graph onto my computer. thank you

asked in Product Questions

Maximum File Size for Lucidchart

Is there a maximum file size for a Lucid chart? Either in terms of height and width or Mbs?  

asked in Product Questions

PDF doesn't render correctly

When I print to PDF on the Lucid Chart interface all looks well.  But then as soon as the Adobe .pdf creator appears- all of the sudden text I had on a gray background fades into the gray contrast is significantly reduced. My .pdf has a lane that is pretty much unreadable.  The visibility of layers is correct and like I said- looks correct on the LucidChart print interface. How do I have it render exactly as is shown in Lucid Chart? 

asked in Product Questions

Complex conditional logic for setting object properties

I have 2 complex conditional logic conditions and I would like to see how this can be implemented in Lucid's exiting conditional logic as 1 Rule.If (@Mode == A) AND [    if( @Styles == B)  Then         Set Fill to Blue    else         Set Fill to Red]I would prefer not to implement 2 Rules:    If (@Mode == A) AND if( @Styles == B)  Then Set Fill to Blue   If (@Mode == A) AND if( @Styles != B)  Then Set Fill to RedRule 2:    IF ( Text contains Flag ) AND [           NOT [  If (Text contains "Yes" ) OR If (Text contains "No") ] Then                   Set Fill to Yellow       ]== A * [NOT [ B + C ] ] == A * NOT B * NOT C    CONTAINS(Flag) AND DOESNOTCONTAIN("Yes") AND DOESNOTCONTAIN("No") but it would be interesting how to implement the A * [NOT [ B + C ] ]&

asked in Product Questions

Figma and draw.io Lucidchart integration

My company don't have plans to acquire lucid at this moment and they use Figma and Draw.io to design applications. I would to pay for individual license to create and maintain my jobs but I need to send this work to their platform. I woul'd like to know if I can pay individual license create my diagrams in lucidchart and integrate with figma or draw.io to send my artifacts to company structure - maybe they love the solutions and acquire enterprise licenses.

posted in Product Questions

Conditional Formatting seeing what rules have been applied to the object & exporting rule list

I am a great fan of the Lucid Chard Conditional Formatting and it is very useful but I have run into some problems. I am very happy that the if-else has been implemented. 1. I can import rules in mass from one page to another which is both good and bad. It means maintaining multiple sets of conditional rules. Having separate sets can be good for some pages. Having a global set of rules & then adding exceptions or overrides per page will be the best combination. 2. I am trying to set 2 or more formatting conditions for a set of rules but I am not able to do so. I have to write 2 rules for the same conditions to be able to set both the fill colour & an icon at the corner of the object 3. I have too many rules based on importation from several sheets and I get fill colours that I am not expecting and I am loath to start deleting rules. It would be great to pick an object and see which rules have been applied then I can go and fix that rule or remove it to adjust another rule. 4. I

MicahLucid community team

posted in Product Questions

How can I design new cloud architecture with Lucidscale?

Lucidscale is designed to help users collaboratively design cloud systems and improvements. By modeling your environment visually then using that model as the basis for your design you can validate both your concept and your executed environment.  Import your architecture into the data hub: Not sure how to import your data? We have detailed instructions in our Help Center article on importing your data. Create a new model in Lucidscale: In your Lucid documents menu select +New  and hover over Lucidscale to select either AWS Azure or GCP. Select your data source and complete the prompted steps to create your model. Create a customized view of your cloud architecture: use existing views or create your own custom views to filter for specific resources or sections of a cloud account. You can focus on specific resource types toggle lines on and off and view the connectivity of various resources. Some useful views when designing new architecture are a full account view that show

Sami HLucid support team

posted in Product Questions

Troubleshooting tips for Visio import for Lucidchart

Compatibility with Visio is something we take very seriously. The team has done a lot of work over the last few years to make these imports/exports as high fidelity as possible. Unfortunately compatibility between two applications is rarely perfect and there will likely always be a small percentage of the millions of imports/exports which have some issues. To that end we are continuing to invest thousands of hours this year and plan to make many ongoing improvements!  Check out these suggestions to ensure that your upload is successful: File size If the import process takes longer than a few minutes your file might be too large (>40 MB) and you’ll need to modify it. You can try: Compressing user images: Typically files are too large due to large user images placed inside the diagram. You can resolve this issue by optimizing the images to 72 dpi and ~1000 pixels on the long side. Dividing the document: If your file has multiple pages try re-saving it to multiple files that have

asked in Product Questions

Mind map keyboard shortcuts not working

I have the free trial version of Lucidchart so I open it on Microsoft edge on my Windows computer. I add mindmapping shapes but the shortcuts like tab and enter do not do anything. How can I fix this?

posted in Admin Questions

Lucid Custom Shape Library

I am creating a set of custom shape libraries. I wish to create a main menu and then sub-libraries for each specific area similar to how UML is structured. Further I need to create clarifying icons for the custom menu entries. When I drag&drop the object from the drawing canvas to the library menu it uses a thumb-nail image of the shape which is relevantly in-discernable visually unless you hover over the icon. Lastly once completed: I will need to deploy to our team I will need to continue to administrate this while in active use I will need to manage this with revisions of the shapes/menus as deployment goes forward Thanks  

posted in Product Questions

Deleted User documents

Hello  When I deleted a user from the actions button it did not give the option to transfer the documents to another User. Is there a way to recover the documents and transfer them to another user AFTER the user was deleted?  Thanks.

posted in Product Questions

Resize a shape without shifting existing things -- emphasis on existing

https://lucidchart.zendesk.com/hc/en-us/community/posts/360073089051-Resize-a-shape-without-shifting-existing-things Per the above post this feature has been added. However it seems like you must disable line connections before you add the connections. In other words It's not a true toggle It still doesn't meet the requested feature as it does not affect "existing things"

posted in Product Questions

Sharing Org Chart on SharePoint

Hi there - I'm struggling with how to best share my Org Chart with people in my organization.  When I embed the Org Chart in a SharePoint page (using the LucidChart web app) it defaults to 50% zoom and creates a screen within a screen experience where the user needs to scroll around and look for a way to zoom in. I also don't like that users have to click twice to get through to an external link. I do like that users can expand Notes on the Org Chart to see descriptions of different things. I like how the PDF export of our Org Chart looks better and I think it would be easier for users to navigate (if we simply upload the PDF file to our SharePoint) however we lose the Notes functionality in the PDF. I'm struggling to figure out a way to add Notes or mouse-over to the different elements in the PDF in a way that looks professional (I don't love the sticky notes or comments options).  Any ideas for workarounds for either the SharePoint embed or the PDF export to enhance the use

asked in Product Questions

Set Lucidchart diagram to A3 size

I have created a drawing on a page with an infinite canvas but want to drop this into a pre-made A3 template that we have. Is there a way to just scale a layer rather than all of the contents on the page?

posted in Product Questions

Can't change my account E-Mail

Hello I use LucidChart for making some diagramm for my company.  The mail I use for my current account will be delete by my company.They give me another one mail for me that I tried to change in my Lucid account in User Options. I change the E-Mail Text Field and put my password hit the button "Save the modification" and nothing happens. I tried several times always the same issue. My e-mail account still the old one wich will be deleted and I fear I will lost my lucid Account. How can I contact the Zendesk of Lucid for changing my mail ? Thx in advance 

posted in Product Questions

Sharing Documents internally

How can I share a document to a windows network drive?

posted in Product Questions

Can I share several documents at once or do I have to do each separately?

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