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July 28, 2024
Solved

Full storage with only 2 documenst

  • July 28, 2024
  • 1 reply
  • 62 views

Hi there. I have 2 documents on Lucidspark: the first is 3.3 MB, and the second is 5.4 MB. It is said that my storage is 173% full (I have 1 GB on my current billing plan). My trash bin is empty as well. So how do I use Lucidspark if I can’t even edit my boards now? 

P.S. I have already paid the August bill. 

Best answer by Shantel Gillette

Good morning,

This sounds like an account specific issue. I am going to request that this post gets converted into a support ticket so they can look at your account details and assist you in figuring out what is happening here. 

Comments

Shantel Gillette
Lucid product team
July 29, 2024

Good morning,

This sounds like an account specific issue. I am going to request that this post gets converted into a support ticket so they can look at your account details and assist you in figuring out what is happening here. 

Shantel Gillette