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July 28, 2024
Solved

Full storage with only 2 documenst

Hi there. I have 2 documents on Lucidspark: the first is 3.3 MB, and the second is 5.4 MB. It is said that my storage is 173% full (I have 1 GB on my current billing plan). My trash bin is empty as well. So how do I use Lucidspark if I can’t even edit my boards now? 

P.S. I have already paid the August bill. 

Shantel Gillette
Lucid product team
July 29, 2024

Good morning,

This sounds like an account specific issue. I am going to request that this post gets converted into a support ticket so they can look at your account details and assist you in figuring out what is happening here. 

Shantel Gillette

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Shantel Gillette
Lucid product team
July 29, 2024

Good morning,

This sounds like an account specific issue. I am going to request that this post gets converted into a support ticket so they can look at your account details and assist you in figuring out what is happening here. 

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Shantel Gillette