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Admin Questions

Find answers to your Lucid admin questions, including: licensing, account-wide settings, and integration set-up.

  • 308 Topics
  • 609 Replies
308 Topics
leon
leon
posted in Admin Questions
Deleted a user without saving files

I by mistake deleted a user without saving his files. Need help recovering that user.

2
Emma D
2 years ago
Ashwani K
Ashwani K
posted in Admin Questions
Issue in opening shared diagrams

I am having an issue in opening shared diagrams. 

1
Liz G
3 years ago
Nick F101
Nick F101
posted in Admin Questions
SAML support and communications?

We're looking at rolling out SAML SSO between Okta and Lucid in the next week or two and I wanted to check in for others experience with this. It looks straightforward but we recently enabled another web app that shall remain nameless; when we turned on the SAML integration it sent an automated email to all the end users telling them it was available. It's not common in my experience but has anyone seen LucidChart do this? We'd like to make sure we're managing the communication side of the SSO project so I just wanted to double-check.

1
Katrina V
3 years ago
Bram V
Bram V
posted in Admin Questions
What is the default session management?

Even though our users log in using Okta they could open it on a third-party computer and keep using that session until that session is expired. That means if a user is offboarded he/she could still access LucidChart with that session unless the user is automatically deactivated through the SCIM integration. So my question is how long is the default session duration? Is this something that can be changed?

1
Emma B
3 years ago
Japeth E
Japeth E
posted in Admin Questions
How to find out who put docs in trash?

Hi all Is there a log or something that shows who moved Lucidchart docs to the trash and when it was done? Much appreciated

2
Japeth E
3 years ago
Shalu K
Shalu K
posted in Admin Questions
Lucidcharts from former employees

Is it possible to view Lucidcharts that were created by employees that are no longer with the organization?

1
Micah
3 years ago
Administrator I
Administrator I
posted in Admin Questions
Unable to remove license from user who don't require lucid chart license

Unable to remove license from user who don't require lucid chart license. Please see below given option is coming and we are not able to untick and free license from users. Please support.

1
Flavia D
3 years ago
Ole
Ole
posted in Admin Questions
Seiteneinstellungsproblem / Druckproblem

Guten Tag  ich benutze Lucidchart schon etwas länger bin aber noch nicht dahinter gekommen wie das hier möglich ist. Auf dem normalem Blatt wo man schreibt halte ich immer mit Abstand die "seiten" des Blattes ein und sollte rein theoretisch alles auf dem Blatt bleiben. Nun wenn ich es Drucke und in Kacheln aufteile kommt sowas bei den Übergängen heraus. Die verschiedenen Seitenränder kopieren sich irendwie und es verschiebt sich alles. Dabei habe ich alles komplett normal eingestellt. Wenn ihr das was wüsstet wäre das lieb :) LG Ole

3
Eric R
3 years ago
fwashbur
fwashbur
posted in Admin Questions
Future of Lucidchart for Confluence Data Center

Hi Folk My IT department is telling me we need to move away from Lucidchart for Confluence since we have an on-prem Data Center installation of Confluence and Lucidchart no longer supports that so we must port all our existing Lucid diagrams to Gliffy. Can you confirm if this is the case or will we be able to continue to have the Lucidchart plugin for our Data Center Confluence instance going forward? Thanks - Rick

2
fwashbur
3 years ago
Don L
Don L
posted in Admin Questions
Usage / Last Login Date Report

As a system admins we need to understand who is logging in and using a service. Can you point us to article or explain how we can get a user report that shows login create edit comment (various usage types) data? If this report does not exist in a self service mode today can you build this feature? Can this data be accessed via API?

1
Adam Y
3 years ago
Sam Harris
Sam Harris
asked in Admin Questions
Cannot add users

I upgraded to a 3-person plan and have attempted at least a dozen times to add two more users to my account. I have read every support article and followed the steps.  I see three different ways to do it and all three result in a message popping up saying they were successfully added but they never show up anywhere and the new users can't see my charts unless I explicitly share them and one can't even edit.  Both are receiving notifications they need to upgrade to a paid account. 

1
Clara H
3 years ago
john t
john t
posted in Admin Questions
purpose

purpose

1
Micah
3 years ago
Jeshua Emmanuel S
Jeshua Emmanuel S
posted in Admin Questions
Reembolso

Buen día cómo puedo solicitar mi reembolso me hicieron el cargo anual y yo sólo quiero el mensual individual ya modifiqué el plan en mi cuenta pero aún tienen el resto del dinero. Cómo puedo obtener mi reembolso?

1
Emma D
3 years ago
Francine M
Francine M
posted in Admin Questions
Cancelar assinatura

Não consigo cancelar minha assinatura. Só aparece a opção encerrar conta que leva a duas opções: "Não obrigada. Cancele a conta." e "Aceitar oferta".  

1
Emma D
3 years ago
SINQIA S
SINQIA S
posted in Admin Questions
Minha Invoice

Prezados   boa tarde! em 23/09 foi cobrado o valor trimestral de US$6000 mas não recebemos a invoice referente a esta cobrança e também não estamos conseguindo resgatá-la no site. por gentileza poderia nos ajudar?

1
Abby S
3 years ago
Daniela S
Daniela S
posted in Admin Questions
Rembolso

Me suscribí a 7 días de prueba y después se me descontó 93 dólares cuando yo acepte 3 me parece. Por favor necesito el reembolso 

1
Abby S
3 years ago
Orry W
Orry W
posted in Admin Questions
Google SSO will not bind to Domain

We recently had a domain and alias domain setup but the alias domain ended up becoming the main domain and your team merged the two domains together and we cannot get lucid charts to recognize the new domain for google SSO even after reinstalling the app through the domain. I was trying to figure out how to put in a ticket but I could not find a spot to do this. 

1
Chase V
3 years ago
ADAIR C
ADAIR C
posted in Admin Questions
¿Cómo puedo cancelar mi suscripción?

No encuentro ningún apartado para cancelar 

1
Emma D
3 years ago
citadmin
citadmin
asked in Admin Questions
Unable to de-licence accounts

When selecting an account (admin) to de-licence Lucidchart and free up a licence for an actual user the option to remove the licence is greyed out. Any ideas?

1
Micah
4 years ago
ross.meyer
ross.meyer
asked in Admin Questions
What is the reply URL for AzureAD SSO?

Trying to configure SSO for Azure AD and the guide does not include the reply URL needed to enter into the Azure portal.

1
A
4 years ago
John R102
John R102
posted in Admin Questions
Audit team members' usage

I need to review the usage of all users in my account. I cannot find a report that shows how many if any documents each member owns. I must disable the account take ownership of their documents review the documents then recreate the user and make them owner of the documents again. I also tried backing up our documents but get a .laf file that I cannot open/review. How do I determine usage statistics? thank you.

1
Micah
4 years ago
Meghan K
Meghan K
asked in Admin Questions
Service-level agreement (SLA)

Do you offer SLA? Is it only available for Enterprise clients? How do you compensate clients if SLA is not met like financial credits?

1
Micah
4 years ago
Carl C
Carl C
posted in Admin Questions
DFARS Compliance

Hello Are you currently or do you plan to be DFARS compliant in the near future? We are being asked to remove all services that are not DFARS compliant so this is important.   Thanks!CJ

1
Abby S
4 years ago
David M104
David M104
posted in Admin Questions
Group creation / automation

is there a way we can use e.g. a GSuite or AD group to populate user groups in Lucidchart?

1
Micah
4 years ago
Edward101
Edward101
asked in Admin Questions
How to restrict view/edit access for a team member

Hi I'm about to include a new team member and provide License but do not want him to access other squad's folders and documents. How do I restrict that new member's VIEW access? How do I restrict that new member's EDIT access? Is including/excluding him in groups sufficient for this requirement?

3
Micah
4 years ago
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