“The page isn’t redirecting properly
An error occurred during a connection to lucid.app.
This problem can sometimes be caused by disabling or refusing to accept cookies.”
Solved
Loggin not redirecting to app
Best answer by Ria S
Hi Kira
Here are some steps to resolve the issue with the page that isn’t redirecting properly:
1. Enable Cookies
Make sure that cookies are enabled in your browser. Lucidchart relies on cookies for authentication and functionality.
Chrome:
1. Go to Settings > Privacy and security > Cookies and other site data.
2. Ensure that "Allow all cookies" or "Block third-party cookies in incognito" is selected.
Firefox:
1. Go to Options > Privacy & Security.
2. Under "Cookies and Site Data," select "Accept cookies and site data from websites."
2. Clear Cache and Cookies
Sometimes, stored cache and cookies can cause issues. Try clearing them:
Chrome: Settings > Privacy and security > Clear browsing data. Select "Cookies and other site data" and "Cached images and files," then click "Clear data."
Firefox: Options > Privacy & Security > Cookies and Site Data > Clear Data.
3. Check Extensions
Disable any browser extensions, especially ad blockers or privacy-focused ones, that might be blocking cookies or redirects.
Open Lucidchart in an incognito or private browsing window to see if an extension is causing the problem.
4. Try a Different Browser
If the issue persists, try logging in with a different browser (Chrome, Firefox, Safari, or Edge) to see if the problem is browser-specific.
5. Clear Redirect History
Some browsers store redirect information. Clearing this history may help:
Firefox: Type about:config in the address bar, search for network.http.redirection-limit, and ensure the value is set to a reasonable number (e.g., 20).
6. Update Your Browser
Ensure your browser is up-to-date. An outdated browser may cause redirect issues.
I hope this helps.
Regards,
Ria
+19- Lucid Legend Level 8
- Answer
Hi Kira
Here are some steps to resolve the issue with the page that isn’t redirecting properly:
1. Enable Cookies
Make sure that cookies are enabled in your browser. Lucidchart relies on cookies for authentication and functionality.
Chrome:
1. Go to Settings > Privacy and security > Cookies and other site data.
2. Ensure that "Allow all cookies" or "Block third-party cookies in incognito" is selected.
Firefox:
1. Go to Options > Privacy & Security.
2. Under "Cookies and Site Data," select "Accept cookies and site data from websites."
2. Clear Cache and Cookies
Sometimes, stored cache and cookies can cause issues. Try clearing them:
Chrome: Settings > Privacy and security > Clear browsing data. Select "Cookies and other site data" and "Cached images and files," then click "Clear data."
Firefox: Options > Privacy & Security > Cookies and Site Data > Clear Data.
3. Check Extensions
Disable any browser extensions, especially ad blockers or privacy-focused ones, that might be blocking cookies or redirects.
Open Lucidchart in an incognito or private browsing window to see if an extension is causing the problem.
4. Try a Different Browser
If the issue persists, try logging in with a different browser (Chrome, Firefox, Safari, or Edge) to see if the problem is browser-specific.
5. Clear Redirect History
Some browsers store redirect information. Clearing this history may help:
Firefox: Type about:config in the address bar, search for network.http.redirection-limit, and ensure the value is set to a reasonable number (e.g., 20).
6. Update Your Browser
Ensure your browser is up-to-date. An outdated browser may cause redirect issues.
I hope this helps.
Regards,
Ria
Ria S.
I’d like to enable cookies JUST for Lucid. I see some cookies come from Lucid.app.
What other sites do I need to include in my ‘sites allowed to use third party cookies’?
+19- Lucid Legend Level 8
Hi
You can consider including these in your ‘sites allowed to use third party cookies’:
- lucid.app – This is the primary domain for Lucidchart, Lucidspark, and Lucidscale.
- lucidchart.com – Some legacy functions and integrations may still use this domain.
- lucidspark.com – If you use Lucidspark alongside Lucidchart, this ensures seamless access.
- lucid.co – Used for authentication, API calls, and integrations.
- google.com (if using Google Sign-in) – If you authenticate via Google, allowing cookies for Google may be necessary.
- microsoftonline.com (if using Microsoft Sign-in) – If you sign in via Microsoft, this ensures authentication functions properly.
Ria S.
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