Hi Kira

Here are some steps to resolve the issue with the page that isn’t redirecting properly:

1. Enable Cookies

Make sure that cookies are enabled in your browser. Lucidchart relies on cookies for authentication and functionality.

Chrome:

1. Go to Settings > Privacy and security > Cookies and other site data.
2. Ensure that "Allow all cookies" or "Block third-party cookies in incognito" is selected.

Firefox:

1. Go to Options > Privacy & Security.
2. Under "Cookies and Site Data," select "Accept cookies and site data from websites."

2. Clear Cache and Cookies

Sometimes, stored cache and cookies can cause issues. Try clearing them:

Chrome: Settings > Privacy and security > Clear browsing data. Select "Cookies and other site data" and "Cached images and files," then click "Clear data."

Firefox: Options > Privacy & Security > Cookies and Site Data > Clear Data.

3. Check Extensions

Disable any browser extensions, especially ad blockers or privacy-focused ones, that might be blocking cookies or redirects.

Open Lucidchart in an incognito or private browsing window to see if an extension is causing the problem.

4. Try a Different Browser

If the issue persists, try logging in with a different browser (Chrome, Firefox, Safari, or Edge) to see if the problem is browser-specific.

5. Clear Redirect History

Some browsers store redirect information. Clearing this history may help:

Firefox: Type about:config in the address bar, search for network.http.redirection-limit, and ensure the value is set to a reasonable number (e.g., 20).

6. Update Your Browser

Ensure your browser is up-to-date. An outdated browser may cause redirect issues.

I hope this helps.

Regards,

Ria

I’d like to enable cookies JUST for Lucid. I see some cookies come from Lucid.app.

What other sites do I need to include in my ‘sites allowed to use third party cookies’?

Hi ​@fc24336 

 You can consider including these in your  ‘sites allowed to use third party cookies’:

• lucid.app – This is the primary domain for Lucidchart, Lucidspark, and Lucidscale.
• lucidchart.com – Some legacy functions and integrations may still use this domain.
• lucidspark.com – If you use Lucidspark alongside Lucidchart, this ensures seamless access.
• lucid.co – Used for authentication, API calls, and integrations.
• google.com (if using Google Sign-in) – If you authenticate via Google, allowing cookies for Google may be necessary.
• microsoftonline.com (if using Microsoft Sign-in) – If you sign in via Microsoft, this ensures authentication functions properly.