Hi Kira

Here are some steps to resolve the issue with the page that isn’t redirecting properly:

1. Enable Cookies

Make sure that cookies are enabled in your browser. Lucidchart relies on cookies for authentication and functionality.

Chrome:

1. Go to Settings > Privacy and security > Cookies and other site data.
2. Ensure that "Allow all cookies" or "Block third-party cookies in incognito" is selected.

Firefox:

1. Go to Options > Privacy & Security.
2. Under "Cookies and Site Data," select "Accept cookies and site data from websites."

2. Clear Cache and Cookies

Sometimes, stored cache and cookies can cause issues. Try clearing them:

Chrome: Settings > Privacy and security > Clear browsing data. Select "Cookies and other site data" and "Cached images and files," then click "Clear data."

Firefox: Options > Privacy & Security > Cookies and Site Data > Clear Data.

3. Check Extensions

Disable any browser extensions, especially ad blockers or privacy-focused ones, that might be blocking cookies or redirects.

Open Lucidchart in an incognito or private browsing window to see if an extension is causing the problem.

4. Try a Different Browser

If the issue persists, try logging in with a different browser (Chrome, Firefox, Safari, or Edge) to see if the problem is browser-specific.

5. Clear Redirect History

Some browsers store redirect information. Clearing this history may help:

Firefox: Type about:config in the address bar, search for network.http.redirection-limit, and ensure the value is set to a reasonable number (e.g., 20).

6. Update Your Browser

Ensure your browser is up-to-date. An outdated browser may cause redirect issues.

I hope this helps.

Regards,

Ria