Lost primary tool bar in Lucidspark

Question

My primary toolbar in Lucid Spark is gone! Not sure if I pressed something wrong but all I am doing is just moving my charts in another area. This is how the tool bar looks now.

Please help!

Leianne C · Accepted Answer

Hi ​@Lizbeth, thank you for posting in the community. To confirm, are you the creator of the Lucidspark board in question or was this shared with you?If it was shared with you, the owner of the board may have changed yourpermissions to view or comment only which is why you don’t have access to the toolbar. I would recommend asking the owner to update your sharing permissions.If this is a board your created,we’d love to take a closer look at your board. Can you please share thetemporary Support PIN for this board?This will allow me to take a closer look at the issue you’re experiencing.For more information on generating a Support PIN, check outthis Help Center article.This Support PIN doesn’t allow anyone but Lucid Support to take a look at your document, so you are safe to post it here.Let me know if you have any questions, thank you!

Humas1985 · Answer

Hi ​@LizbethHave you tried logging out of Lucid Spark and logging back in? Sometimes, this can help reset the interface and bring back missing toolbars. Let me know if that works!Best Regards

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