Solved

Lucidscale can't import AWS accounts

Forum|Forum|1 year ago
January 23, 2025
5 replies
138 views

hi all, I’ve been using Lucidscale for a year. However, now I’m having some problems with it. It lets me fill in all key information to authenticate, then lets me name the account etc, but after all is done, nothing happens. It also wouldn’t let me delete all previous accounts. I can click delete and all but accounts stayed on the list. But on the next day all have disappeared. Something’s not right. Anyone had anything like this happen?

Lucidscale AWS

Best answer by Zuzia S

Hi @Igor K, thanks for your post and I am sorry that you are encountering this issue!

Could you please provide the following information so we can investigate?

The import method you are using.
The number of accounts you’re attempting to import.
A screenshot of any error messages or pop ups that appear.
A screenshot of the Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).

We appreciate your help and patience!

Humas1985

Lucid Legend Level 10

Hi @Igor K

Lets try with some initial due diligence for that you can also refer this post which is similar to your current situation

LucidScale AWS import not working | Community

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

Huma || Lucid Legend

I

Igor KAuthor

Hi @Igor K

Lets try with some initial due diligence for that you can also refer this post which is similar to your current situation

LucidScale AWS import not working | Community

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

not in my case. If you read my post, everything works in my case, all buttons are pressed fine. Just nothing happens in the end

Zuzia SAnswer

Lucid community team

Hi @Igor K, thanks for your post and I am sorry that you are encountering this issue!

Could you please provide the following information so we can investigate?

The import method you are using.
The number of accounts you’re attempting to import.
A screenshot of any error messages or pop ups that appear.
A screenshot of the Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).

We appreciate your help and patience!

I

Igor KAuthor

after I got our lucid acc manager on the line, it was escalated to support. Whatever they did, it worked. Thank you all.

Zuzia S

Lucid community team

@Igor K We’re very happy to hear the issue has been solved! Feel free to create a new topic if you have any questions or anything you’d like to discuss - we love hearing from everyone!

Create an account in the community

Log in to the community