Product questions

We were discussing this, and my teammates brought up the question of whether there’s a way to have a centralized folder where multiple users have access and ownership. The idea is that everyone with access can freely edit all folders and Lucids within it without needing to request permission.Additionally, we’d like this folder to appear under each user’s “My Documents” section for everyone who has access.

I’m currently setting up an org chart, but I’d like to include additional information within each employee card.Right now, each card displays the employee’s image, name, and title. I’d like to expand this by adding multiple lines beneath the name and title to outline their key responsibilities.I tried repurposing existing fields like email and location, but some fields—such as “number of reports”—only accept numeric values, which doesn’t work for what I need. I also experimented with adding custom data fields, but those appear between the name and title, which disrupts the layout and looks awkward.Ideally, I’d like the responsibilities to appear neatly below the name and title in a multi-line format. Here is how I would like it to look. Employee Photo Name Title Responsibility Responsibility Responsibility Responsibility Responsibility Responsibility Respons

I am need of some support. I am currently working on Lucid chart and need to add an additional swim lane but every time I try to add one it freezes and eventually will timeout saying the document is unresponsive. How can I get this corrected? 

For an assignment in class my classmates are trying to share a lucid blank document and every time I click accept invitation in my email it brings me to lucid but says “To view this document you need to be a member of the account it was shared from”. 

Lucid crashes when going to edit the user icon text, the link drop point self links, breaking the session. I was able to recreate by trying to link a user to itself. The page becomes unresponsive, crashing requiring a refresh.  

Hi I made a copy of the Gantt Chart with Progress Bar and updated the linked Dataset to a new Dataset in my Google domain. Data flows fine. Some things change dynamically upon refresh like progress % in the task bar (dynamic shape). I am confused about the interaction below If I add a new row to the Google sheet (Blue) a new data row and a new task bar (dynamic shape) are created in Lucid. However the bar is set to start on a different date like slide over. Google Sheet Lucid Other related: If I change Duration value in the source data Google Sheet the task bars (dynamic shapes)  do not change length. I have reviewed the Data Linking and Timeline Help Center articles and still don’t really get the interaction that I ha

We are thrilled to announce an update to the Lucid MCP (Model Context Protocol) Server. You can now generate professional, intelligent org charts instantly, right from your preferred AI client.The Lucid MCP Server now supports creating intelligent org chart diagrams in Lucid. This means your charts aren't just boxes and lines, they are structured visualizations that are easy to manage. You can now generate org charts in two ways with your connected LLM: Text Prompts: Simply describe your hierarchy (e.g., "Create an org chart where Sarah manages the Engineering and Product leads") and the MCP will work your LLM to create a diagram of your organization. CSV Uploads

When exporting presentation mode to powerpoint.  The powerpoint export does not display the Jira Cards.  Has anyone ran into this issue.  

Is it possible to modify the walls in the floor plans by entering exact measurements?

Do you know how to fix this?

Hello, I am trying to find two things: How to have the menu on the ribbon of my page to do undo, file, etc and the assisted layout. Both if these things aren’t showing on my end. 

WHATAfter inputting an arrow object, placing it somewhere, changing its color or or size, Lucid won’t allow me to move the object position to a frame.EXPECTED BEHAVIORRegardless of when: ANY object (including arrows) can be placed in a different place.STEPS TO REPLICATEInput a frame. Input a randome image. Input one arrow, touching the image within the frame, and also background “blank” space of the frame. Configure the arrow: Change thickness Change colour Input two more arrows. Go back to your first arrow, and it wont let you change is position as an entire object (lets say, moving your first top arrow to the bottom).TROUBLESHOOTINGArrow does not have “Lock” on. “Lock” frame and the “Image” object and try to move the arrow. Trying “cmd”,

Whenever I right click after selecting an existing swim lane and choose “Insert Lane Above/Below”, the page becomes unresponsive and I am forced to shut down the page and reopen it again. The error code given in my chrome browser is: Error code: RESULT_CODE_HUNG. I’ve rebooted and tried a different browser.I’ve already checked my wifi connectivity and everything is running as normal. 

Hi…..can any one help…..when i go into either Lucidspark or chart …..by documents are just scrolling to the left on their own…………..so I can update or work on anything ………...it is really curious as i have never had this before. I have tried to see if its a setting …..but am lost as to how to fix it……...its like Lucid has a mind of its own😂…………… many thanks ……….

I have an org chart where everyone’s photo is uploaded into Lucidchart; however, not all images will load. This was working up until today, when I added 2 new employees to the chart. Whether I’m exporting to PDF or JPG, certain images will no longer appear. I have checked their file size, and they are within the limit. Here is an image to show that the files are uploaded into Lucid. Can someone assist?Becca

I used to be able to hit ctrl + 0 and it would:reset zoom reset to location on canvasThis was useful if I duplicated a diagram and only made minor changes to components within diagram. You could quickly go back-and-forth between tabs to see changes between them.Now ctrl + 0 simply resets zoom, not position on canvas. I can’t do the above any more.Anyone else notice this?

Hi, I am trying to import data for an org chart. when I click the .csv option and then Next, nothing happens, nor does it with the Excel option.I notice that other windows are not working in the platform, i.e.: the link to account information in Lucidchart under my icon doesn’t open a new page.I don’t have pop-ups blocked, they are allowed.Please help.Nathalie

When exporting a multi-page document to PDF in Lucidchart, the document preview does not allow the user to scroll all pages as it once did. Only the first three pages are visible.This is the maximum I can scroll to the bottom of this 6 page test document.  Additionally, the mouse wheel used to scroll pages and this was changed to zooming in and out.  Ctrl+Shift+MouseWheel is now required to scroll up and downBrowser is Chrome

I’m an individual - I have no use for 3 licenses.  Yet I can’t see my revision history unless I pay for them.  I want to use the new AI assistant but I never will again because it makes terrible errors it cannot correct and there’rs no option for me to revert. 

Hello,I'm a new user who just signed up to try your products.I'm experiencing an issue with Korean input in both Lucidspark and Lucidchart. When I create a new shape in a mind map using Enter or Tab in Lucidspark and immediately start typing in Korean, the first character is always registered as an English letter.For example, to type "테스트" (the Korean word for "test"), I first press the 'ㅌ' key. However, instead of 'ㅌ', the letter 'x' appears. As a result, what I intended to type as "테스트" shows up as "xㅔ스트" on the screen.On a standard Korean 2-set (Dubeolsik) keyboard layout, the key for 'ㅌ' is the same as the 'x' key on a QWERTY layout. This indicates that when a new object is created and ready for input, the keyboard is initially set to English mode instead of Korean.I have confirmed that this same issue occurs in Lucidchart as well.This seems to be a comm

I am using Google Slides with the Lucid plug-in and yesterday I updated the charts in Lucid and then went to update the images in Google Slides.All of the images resized and many lost the images of the staff members from the cards. Some charts just lost everything except the Key.Everything was working fine a couple of weeks ago and I am stuck as to why it is now broken.I have tried clearing the cache and cookies on the browser and restarting the mac. Nothing seems to work.The staff images are all fine in Lucid, although when I go to import the images using the plug-in the previews shown are broken and are what import into slides. I have attached 2 images to show the staff members in Lucid (3 show) and then what I get in Google Slides (only 1 shows).Has anyone else suffered with this issue and do you have a fix? 

How do I color one tile at a time in a flowchart?

Hi there, My lucid chart is condensed all of a sudden. There was a whole flow in there, but now boxes are layered on another and the whole chart is hard to read. I can’t access version history to fix it. Please send help :)

Being a business architect of FM service industry, need to create SOP for fleet management without software use, one manpower booking GRN & invoices ((approver will be HR) and preparing dashboard summary for executive management (PMO, OM, GM) - 84 vehicles of different types.

I would like to use different templates in different tabs of the same Lucidchart document. How do I do that? Thank you