Product Questions

Today, when I open lucid, I find that the arrows are not as smooth and responsive When I draw my arrows enclosed within a container, the arrow does not follow my mouse Only when I release the left mouse button, does the arrow snap to where I let go. This is making it difficult for me to predict where the arrows will go, and see the preview of the snapping The arrows sometimes follow my mouse partially, then stop halfway down the screen

My shapes resize if the text I type or paste into them doesn’t fit! Aaaaack!I’ve read here that I can use “Match Size” but even that means I need to repeatedly do that for most shapes as I go along. This creates TONS of uncesseary work that has nothing to do with the content I’m using your tool to create. The other problem with Match Size is that you can’t tell Lucidchart which shape should be changed and which should remain the same! It seems to automatically choose the larger one if the text is too big regardless of the one I choose first or last. That doesn’t solve my problem of wanting to work in the original smaller shapes.I’ve read through these comments and know you’ve gotten lots of feedback that these workarounds are not satisfactory! Please, please, PLEASE make this a setting in Document Settings. I don’t need or want Lucidchart making these decisions for me.

Trying to print in landscape mode on legal size paper, but nothing is appearing on leftmost 3 inches of the page.  I’ve changed the Document Settings for Size to Legal and Format to Landscape, but still nothing appears on left 3 inches of parinted page.  What am I doing wrong?

The highlighted selections (by hovering) do not show a popup telling the user what the shape means,and this hampers productivity. If this is a ‘popup-on-a-popup’ limitation, consider having a checkbox at the top of the new shape popup e.g. ‘show-definitions’, that reformats the popup menu into a scrollable two-column list of ‘icon | definition’.  

Is there no way to group a Presentation Frame with the content below that it shows? This makes moving my slides around a pain in the butt. You can’t even group select the items.

I need to upload a .txt file as sticky notes on a board. I followed the instructions in this article under section Import CSV and TXT files to sticky notes. However, I’m unable to select the .txt file from my computer. Attached are screenshots of what I tried. Can anyone guide me on how to do this?  

When we finish with a mapping product, we export to PDF to print. However, any images that are setup with a Shadow lose that shadow in the export. Everything else in PDF looks fine. Anyone have a fix?

I have multiple tabs on my Diagram.  One is 2024 Tech Stack and the other is 2025 Tech Stack. When I change the Title of the Diagram on one, it changes it to the other one.  I want them to have different Titles Can you help me?

Hi. I am having trouble for the creation of my flow diagrams using the AI, I need to put in a business template flow evev a BPMN template, the important is I need tha put the responsable of each actions in separte columns, I try diffrent prompts even the use of Chatgpt Lucid but still have the same result, what can I do? 

I am unable to add in my flowchart from Lucidchart into my PowerPoint presentation. I have added the Add-in “Lucidchart Diagrams for PowerPoint” but when clicked on, I receive this message. My Chrome is upadated and is my default browser. I also successfully downloaded the Microsoft Edge that was listed in this screenshot but am still not able to add in my flowchart. Please help! 

 I want an ER diagram with tables :1)tbl_admin:admin_id,username,email,password.2)tbl_faculty:faculty_id,faculty_name,dob,gender,house_name,place,city,department,f_phone_no.3)tbl_student:student_id,student_name,dob,gender,house_name,place,city,s_phone_no.4)tbl_course:course_code,course_name,subject_name,semester_name,faculty_id.5)tbl_assignment:assignment_id,course_code,student_id,assignment_marks.6)tbl_attendance:attendance_id,student_id,date,period1,period2,period3,period4,period5,attendance_marks.7)tbl_mark:mark_id,course_code,student_id,exam_marks,marks_obtained.8)tbl_report:report_id,faculty_id,student_id,generated_date,total_marks.then relations are :.And then it can be read from top to bottom and left to right [Admin] --manages--> [Faculty][Admin] --manages--> [Student][Admin] --views--> [Assignment][Admin] --views--> [Attendance][Admin] --views--> [Report][Faculty] --teaches

Hi All,I am hoping someone can help me…  I am trying to copy a lot of sticky notes from one board to another along with their tags, reactions and comments so that I can do some work while I still allow people to continue to add ideas.The sticky notes copy across perfectly, but the tags, reactions and comments don’t seem to be copied.  Does anyone know how I can do this?ThanksAndrea

We have Team licenses in Lucidchart and we don’t effectively use Lucidchart as we have several process mapping tools that all get used.I would like to use Lucidchart as the default tool of choice but am finding it difficult to figure out if it is possible.We have about 20 licenses but a few hundred non-Lucid account staff that I want to be able to view existing maps. Is it possible for the licensed staff to create a structured repository that we can share to non-licensed users so they can view and download published maps? Ideally, I don’t want them to have to sign up for an account. Alternatively, we have SharePoint online and could use that as a repository if we could automate the saving of maps there?  If you could point me in the direction of a work instruction or maybe explain it here, that would be great!

I am making.a flowchart and was about to connect my shapes, just to find out that the lines do not work? They are not visible, nothing shows up, can’t change colors. I’ve read that I should have nothing selected and give the pencil a color, but I do not have the pencil. I am using the free version but I believe I should have the edit line color option?If I select the line, I can see it but no color or anything for it to actually be visible

I have generated links to a few Lucidchart files that I want to add into a Microsoft Word and Excel document. When I control-click on the links I am presented with the following error message: 'Outdated Browser. Lucidchart no longer supports Microsoft Edge Legacy but it does support the new Chromium-based Microsoft Edge. Read below to learn how to update your browser' If I copy and paste the link into the search bar the file opens perfectly so I'm not sure why the error message is appearing only when I control-click? Any help on this issue would be much appreciated.    

I had an issue with editing one of the documents.Basically, here is the sequence of event. I was attempting to update the Lucid Diagram that was embedded in Confluence as a Macro. So i edited the confluence page following which i attempted to edit the diagram. . I was able to edit the diagram , make the changes and save it as well. However I noticed that when i copied the link that was on my browser and try to load it again, i was unable to access it. It said I do not have the required access.This looked weird for me, especially since i was able to edit and save the document.Has anyone encountered this issue ? if so is there a resolution to this?

Hi everyone,I'm creating a flowchart for account creation, and I have a few questions about structuring it since this is my very FIRST chart.My Situation:There is one main path for the account creation but with multiple variables for example the SMS provider, the proxy provider and so on and I want to see what these changes do to each account create process. I want to create a decision point for choosing the SMS provider for example Each main step in the process might have variables in addition to the SMS provider. After these variables are processed, they will lead back to the main flow, where the steps continue, leading to another variables maybe.My Question:How can I identify which variable leads to which outcome at the end without having to copy and paste the entire main process under each variable? Is that the only option, or is there a more efficient way to organize this? If I change the color of

Is there a way to import a word document into lucid spark? I am not seeing that as an option.

In lucid.app, I have been added as a Collaborator to a folder. That folder has a series of subfolders. When I check information (the (i) symbol) on a subfolder, I see that “Collaborators” has no values associated with it. Does this mean the subfolders only have inherited permissions from its parents, or that no one has access to the folders?(I can duplicate files in the subfolders, but I cannot move them outside the folder. When I try, I get the error in the subject line.)Basically I’m unclear how I get full access to this folder, since I appear to, but don’t.P. 

I cannot do anything. I try to select an option but this window still is there and i can’t press anything else 

Hi, I’ve got a board with a bunch of ADO linked cards that has been working great but today when I’ve logged into Lucid to try and edit the cards the edit fields are all greyed out.  I can open the cards in ADO from Lucid and make the updates in ADO which do sync back but I can’t seem to make any edits in Lucid directly.  It was all working find last week.  I’ve tried disconnecting and reconnecting my Microsoft account but the problem persists.  Any idea’s what the problem might be? 

I was creating a spec for some functionality and started with a text box that I filled with descriptive texts. Next thing I wanted to create a multi level bullet list with requirements. When I wanted to typ 365 i did not get farther than 36, it was impossible to type anything else after 36. I tried it in new text boxes, shapes and always with the same result.

Hi, I need to export my current charts to visio but i get an empty document when I open Visio viewer. Please help. Thanks

When I opened a chart I have been working on and zoomed in gray boxes were covering different areas. When I zoomed out multiple copies of pieces of the chart were everywhere. How can I fix this? Attaching screen shots:

How come when I view my creation it is so tiny, especially the font in the text boxes? Even when I use 96 font I can’t see it unless I zoom way in. I have tried to enlarge everything but it still appears small and unreadable when presented.