Product questions

I wanted to use the shape in “My libraries” but no matter how I double click, or use different keyboard and mouse combination, I could never select the shape. I tried to drag it out but unable to. Video of the issue.  

I’ve created a diagram at that has a bunch of shapes that are identical in size with solid lines connecting them if they interact with each other. Then I created another layer that I have added the shape outline to above the original shape (so I can see what’s written on the original shape) and then i have added a dotted line for how these shapes on this layer interact with each other. My goal is to have only the dotted lines and the original shape, and the shape outline visual on this second layer, and for the original layer to show the original shapes and the solid lines. My current problem is that I need to move two of the original shapes over like 3 inches to the left and when I select one of them to move it (after I toggle off the second layer) it moves every shape and line in my entire diagram. I can’t move just one shape. I’ve even tried deleting one of the solid lines connecting that shape to anything and it is still selecting everything. Looking for some help please.

I am not talking about the section headers, which is what help and wider google searches keeps directing me to.There is a facility to give a swimlane container a title. It’s there to the top left in grey. However, when I give my diagram a title it is shaded grey on a dark grey background and there is no obvious way to change that to something which meets accessibility guidelines.As there is no help that I can find on this topic, I presume it is either a bug or by design. If there is a way to change the default, please let me know how and advise me of the search terms I should have used to find these instructions.  

I do not have the AI chart developer icon, can you help me add it?

Hello, Everything disappeared from my account. I can not see my previous work or see any templates.   

For some reason I am getting the following message when I try to import UML data. I’m using a private account (not using an organisational one) so not sure why this would appear and how I can move past it  

Nothing I do will make a door attach to a wall object swinging in the right direction. There appears to be 4 doors in the "doors and windows" group thing. Sorry I have screen shots of all this but the forum here seems to do a very poor job of embedding images. Nothing I do will get any of the door objects to attach to the wall in the correct orientation and it's driving me insane. I can't find anything that allows me to rotate the door into the correct orientation. What gives?

I am trying to reference the “Issue Key” for a Jira card. I would like to use this to link to additional data I will be storing using the issue key as the reference. What is the proper syntax to get the issue? I am able to get many other data fields from the issue but not this one. I see it on the card itself and can see the url via $sourceitemurl 

Over time my custom colour palette has gotten quite large and I would like to remove some of the fill colours I don’t use. Is there a way to do that? 

The formatting styles are changing automatically causing the layout to move and display incorrectly. I assume this is from something I clicked on, but I can’t tell as the UI doesn’t have anything indicating the styles should change.

No matter how few entities there are, my ERD cannot be exported because of an error.

We got a new enterprise subscription and we were surprised to see that the Team Folder functionality is not there. We cannot see “team folders” and we cannot create them either. Despite that, in the admin section, there seems to be some configuration around who can create Team Folders (way-to-go for UX). Is the feature being deprecated? Why? The help center is quite clear about this (link): *Enterprise accounts created after May 15th don't have access to team folders. We recommend leveraging team hubs to organize teams and share documents within your Enterprise account. Team Hubs looks like an offering around agile teams that need to separate their whiteboards and designs. As Azur

Hi It seems that we used to be able to drag and drop shared files (Shared with me) to folders in "My documents" but this does not seem to work anymore... Can you please advise?  Thank you. Olivier

I have a card that I have used for almost all of my lucid charts, and a recent update has messed all of the formatting up for each one that has an attribute with text wider than half the card. When I open up any of my documents that have an attribute on a card, the cards grew in height to accommodate the text that fit just fine in the card size before.  I noticed a new “attribute columns” feature, rather than just “attributes”, but even when I set this to 1 column, it sets the width of the information very skinny, as if it’s trying to fit more columns of attributes. I’m hoping I don’t have to go into every single document and every single card to fix all my lucid charts! Help! messed up cards

Do my votes count if you don't press the "I am done" button?If so, what purpose does the button serve?

I am trying to revert my chart to a previous version, but every time I open Version History and select a previous version, the software freezes and won’t allow me to do anything but close it all down.

The help pages suggest the only option for enabling MFA is to have an enterprise plan. Security is not an enterprise only concern & I’ll have to look at cancelling if I can’t have MFA for my work in Lucid Chart even though I am a paying customer. Is there an option for any type of MFA ? The best answer would be FIDO2 support rather than TOTP or SMS

I’m trying to find a way to create a Scrumban board for a project portfolio and programs that can be easily visualized, fully completed, and includes avatars and daily scrums. Is this possible?"

I’m trying to add some images on a lucid board and it’s not allowing me to add anymore images. Is there a cap on images?

 I have a bug in this area, when i export to pdf it changes line width and line style 

Should I assume that I have to use embed?   I just want the user to be able to click on the “Off-Page Link” picture  - not the invisible link next to it.  

When I create a 2-column entity on an ERD, the left column is automatically set to “key”. How do I identify fields and foreign keys by changing the value in that column?

How can I count shapes of the same color? I have multiple circles of different colors and I want to count number of circles with the same color.

Sometimes building a floor plan can be a frustrating experience, especially starting from scratch. To avoid frustration and make it as seamless an experience as possible, here are some tips!If you have an existing floorplan that you are trying to recreate, use layers in Lucidchart to trace on top of it by following the instructions in this community post. Optimize your Document

Hi all, I’m trying to use zapier to get a data set (connected to a text field in a flowchart) to update automatically when a field in google sheets is updated. Zapier can connect to my LucidChart account but cannon find any data sets, no matter how many times I update the connection and refresh it. I have the Teams Trial account on Lucid Chart right now. Just trying to figure out if this would work. Posting two screenshots for reference. Thank you!