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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,446 Topics
  • 12,875 Replies
5446 Topics
I
ikaynov
asked in Product Questions
Publish Area Selection feature is missing/disabled.

According to these questions, the Area Selection feature has been disabled: I consider this feature as core feature for Lucid Chart. In fact this was one of the features that convinced us to buy the licence for the product. It allows us to make live links to the charts and place those links in the documentation pages.We will strongly consider moving to another tool, if this feature is not added back.Is there any possibility that this feature will be turned back on? And when would that be?

3
Morgan T
7 months ago
J
JayK
asked in Product Questions
How do I hide the "Learn How to Edit this Template" panel ?

How can one toggle off/on to hide the “Learn How to Edit This Template” panel ? 

2
J
7 months ago
M
mmsussex
asked in Product Questions
Scale to scale... rather than not...

When the scale is set at 1cm to 1m and the object dimensions are 1cm by 1cm, why does it show as 0.64m - surely it should be 1m… simples?! Why isn’t the scale working to scale?  

3
Micah
7 months ago
C
chanced
asked in Product Questions
Can I not export with a free plan?

I have a very simple graph diagram that I’d like to export to SVG but Export is greyed out. From what I’ve read, I should be able to Export to everything except Visio.Is there something I need to do to enable Export? 

1
Sylvia X
7 months ago
J
Jenny N
asked in Product Questions
Can I copy or export comments

I need to copy the discussion my team had in comments into our ticketing system. I can’t seem to select and copy the comments. How can I do this?

5
Sylvia X
7 months ago
J
James
asked in Product Questions
Mass migration from Miro to Lucid

Hi there,I’ve been through Miro’s training lab for migration of Miro boards to Lucid Spark - With some success.However, our organisation has members who have a huge amount of Miro boards of varying sizes, and I’m hoping there is a way to migrate multiple Miro boards at once. I know this is unlikely, but it’s worth an ask! Has anyone discovered a way to mass migrate a large number of Miro boards to Lucid Spark?Is this something that Lucid can support? (Lucid’s support seems to be community driven rather than something you contact Lucid directly for)

1
Emma D
7 months ago
K
kdx
asked in Product Questions
Missing image when exporting

Hi, for some reason the images are missing from my chart when I try to export them out from lucidchart. The images are linked to a google URL Link. 

2
xenia cubrac
Lucid Legend Level 1
7 months ago
F
FWLucid
asked in Product Questions
How to make tags available for read-only or comment-only users?

I am using a lucidspark dashboard, containing a higher number of sticky notes (> 40). For simplification I would like to use tags which work very well for users having edit rights. I noticed now that users without edit rights do not see these tags. Could you help me investigate this further?

2
xenia cubrac
Lucid Legend Level 1
7 months ago
B
binxiao_ks
asked in Product Questions
How to set a chart as readonly ?

When I review other teammate's LucidChart file I do not want to change it by mistake, so I hope  I can set the chart as readonly, how to do it ?

3
Phillip W
7 months ago
C
chrisf
asked in Product Questions
Backgrounds

HI,Is there a way to change the colour of the background that is behind the canvas.The webpage the diagram is being embedded in has a white background, but depending on the zoom, when zooming out, the grey from behind the canvas appears and look messy.Also, is there a way to set the default zoom of a diagram when loading as embedded, or a way to set which page of a process flowcharts the diagram initially loads to as default With thanks Chris

3
C
7 months ago
A
AndyB
asked in Product Questions
Changing swimlane data set title

OK so here is the next thing that is driving me crazy with Lucid, I’m trying to edit the title text in the swim lane on a Technology roadmap and can’t. Clicking on the shape doesn’t work, I have the chart open in Lucid chart editor and selecting properties for Grid Container displays a value field and Name field (see picture on the right) both of these appear to be locked and I can’t change the text from In Progress?! Also all the text attributes (bold, underline, colour, spacing etc..) do nothing to this shape.What am I missing here? 

5
Micah
7 months ago
J
JayK
asked in Product Questions
How do I access full set of BPMN 2.0 symbols ?

I am creating Business Process maps and although started with the BPMN Process Flow Example template, I am only seeing a very limited number of symbols under Shapes. How do I grab the full set of these symbols ?

4
Micah
7 months ago
Christian S101
Christian S101
asked in Product Questions
Lucidchart's BPMN Functionality

Hello am I right that there is no default message flow in Lucidchart available? There is no default shape in the collection and it is not possible to configure a dashed line with a circle at the start and an arrow at the end. What’s the reason for that and how can I draw valid message flows in Lucidchart? Thank you!

21
Micah
7 months ago
L
LucidQs
asked in Product Questions
Special characters in Lucidchart

How do I add special characters like the ones found in MS Word Wingdings font? And perhaps a chart (like in MS Word) showing the characters themselves?   

1
Phillip W
7 months ago
A
Angel Bustamante
asked in Product Questions
Exportar a Visio

Quiero exportar a visio pero me dice que el archivo podria dañar mi equipo y aun asi le doy confirmar y no se exporta ¿A que se debe?

1
Micah
7 months ago
L
Luis B
asked in Product Questions
Exporting to PDF and PNG shapes are not in locations displayed in Lucid

Hello,While trying to export a lucid chart with custom shapes we are finding that the shapes and text boxes shift slightly to the left or right.Tried to copy everything to a new sheet and went through troubleshooting steps but bug still persists.This looks fine in export preview but once exported has this bug. Have also tried to export in PNG and getting the same bug. Lucid View Lucid Chart CopyPDF Export PDF CopyKind Regards,Luis

3
Amelia W
7 months ago
B
BB1980
asked in Product Questions
Chat GPT Plugin - edit flowchart link loads a blank diagram

I have spent quite a bit of time creating a flowchart using the chat GPT (paid) plugin. An edit flowchart link has been created, but when I click it I just see an empty “Unititled Diagram”.The URL contains an invitation ID and to me looks like it should work. I have tried another browser. Any ideas? Really don’t want to have to start again….Thanks 

5
Phillip W
7 months ago
R
robvet
asked in Product Questions
Disappointed that there is NO SUPPORT for a broken product.

What does it take to get a response back from the Lucid Support Team?  Long-time paying customer - both Spark and Chart. The login for their IoS Spark product is now broken so cannot log into it. Submitted 2 tickets. Been over 6 days with no answer. In fact, the link to my support ticket no longer works. Honestly, surprised and extremely disappointed. Expected more. Apparently, if something breaks, you’re on your own. About to cancel my two services and move to a competitor. Some of them look very good. Certainly, the support cannot be worse than Lucid. If anybody has guidance, would certainly appreciate.

6
Flavia D
7 months ago
R
rvassilatos
asked in Product Questions
Lucidchart Org chart

is there a way to change the orientation of an org chart? I have a chart with multiple layers that’s extending very far horizontally, how can i get it to look similar to the one below (beneath each direct report)?  

1
Amelia W
7 months ago
K
kgsnipes
asked in Product Questions
[bug] Fonts not loading, not saving changes

Please see screenshot 

5
Phillip W
7 months ago
R
rob_faller
asked in Product Questions
Can Lucid persist the relationship between saved shapes?

Hi all, I’m trialling LucidChart, primarily for UML Class Diagrams and am trying to establish if is supports the following scenario (and sorry if this is a sill question; I’ve really only been using it for 30 mins!): I save a “Shape A” to the Custom Shapes Library I save a “Shape B” to the custom shapes library I create a relationship between Shape A and Shape B and save it to the Custom Shapes Library I select “Shape A” on a new diagram I select “Shape B” on the same diagramMy ‘requirement’ is to see the relationship between Shape A and Shape B automatically filled in on the new diagram. Does LucidChart support that, as very standard functionality? If so, can someone please indicate to me how? I’m not so much in need of a drawing too (Visio can do that :-); I really want something to manage entities (context: I’m of an age where I used to use Rational Rose and I’m pretty sure it supported the above scenario!) Thanks very much in advance :-)

3
Eric R
7 months ago
Liz G
Liz GLucid support team
published in Product Questions
Backup and restore your Lucid documents 📄FAQ

If you are subscribed to a premium account (Individual, Team, or Enterprise) you can backup and restore your Lucid documents via your account settings. Backup and restore can be used to give yourself peace of mind, free up storage, or transfer documents to another account! Backup To download a backup of your documents follow the steps below:Access your Account Settings and select Document Settings.  Select Download. Select which folders you want to download. Select Start Download.  Note: Backups are downloaded as a .LAF file. This file type is unique to Lucid and can only be opened when restored within Lucid. Backup via Google Drive: You can also enable the Lucid Google Drive integration to backup your documents weekly. This will deliver a .LAF file of your Lucid documents directly to your Google Drive. You can then download the file from Google Drive and use it to restore those documents.Make sure your account is integrated with Google Drive. Access your Account Settings and select Ap

2072
Liz G
7 months ago
Clifford
Clifford
posted in Product Questions
Billing error?

I’m getting billed for a Lucidchart subscription but when I log in it says I’m on a free plan and wants me to upgrade. Can someone help me figure out what’s going on?  

7
Amelia W
7 months ago
D
daniel
asked in Product Questions
Library Shape Category

Hello, I’m trying to create a custom library to share shapes across my organization. I want to create, like the likes of AWS library, a custom library with multiple subcategories like they have (their example is sub categories like compute, storage, network).

5
Phillip W
7 months ago
C
Chester
asked in Product Questions
SVG Import

Hi there,There seems to be an issue with SVG icon imports. I have previously created an icon library for use with Lucid. All icons were sized to 32x32. Today, I was going to update that newly created library but the svgs are importing at a much larger size. Luckily I kept the previous library to compare against. Our export settings have not changed.Please advise.  

1
Addie
Lucid Legend Level 1
8 months ago
Lucid Software Inc. Supplemental Community Terms