Been using LucidChart for about 4 years. In the latest updates it’s become frustrating and difficult to highlight a connection point. Mouse clicks are heavily biased towards dragging the shape rather than originating a line -- to the point that I often have to draw the reverse of the line I want then reverse the arrows.
Something’s changed … is there a way to shift modes? Hovering doesn’t work, and often the connection points are obscured by mouse pointer
Answer
Difficult to access line connection points in Lucidchart
+3Best answer by Ambar D
Hi
When you mention “I often have to draw the reverse of the line I want then reverse the arrows”, would you mind confirming whether you are having to manually add lines using the line shape in the standard shape library shown below?
When you mention “hovering doesn’t work”, are you unable to see these purple line connections when hovering over a shape?
If you’re unable to see those purple line connections when hovering over a shape, I recommend selecting View > and ensuring that Enable line connections is checked on.
One last thing that might be worth noting and could help - In your board settings, I would recommend ensuring your navigation mode is correctly set to ‘trackpad’ or ‘mouse’.
If the above recommendations do not resolve this, would you mind providing me with a screenshot or screen recording reproducing the behavior you’re seeing? This will help me better understand what may be happening and provide additional assistance.
Please let me know if you have additional questions! Happy to continue digging into this.
+10Hi
When you mention “I often have to draw the reverse of the line I want then reverse the arrows”, would you mind confirming whether you are having to manually add lines using the line shape in the standard shape library shown below?
When you mention “hovering doesn’t work”, are you unable to see these purple line connections when hovering over a shape?
If you’re unable to see those purple line connections when hovering over a shape, I recommend selecting View > and ensuring that Enable line connections is checked on.
One last thing that might be worth noting and could help - In your board settings, I would recommend ensuring your navigation mode is correctly set to ‘trackpad’ or ‘mouse’.
If the above recommendations do not resolve this, would you mind providing me with a screenshot or screen recording reproducing the behavior you’re seeing? This will help me better understand what may be happening and provide additional assistance.
Please let me know if you have additional questions! Happy to continue digging into this.
+3Thanks:
- No, not creating lines from scratch, trying to draw them from an object to an object
- The Enable Line Connections was enabled
- However the navigation mode was set to Trackpad rather than mouse
Updating navmode to mouse helps some … there are two cursors involved in hovering … a “plus” icon with arrows on each terminus of the plus which indicates a “move the object” mode, and a “plus” icon that is thinner with no arrows on the terminals.
The issue was/is? that in a diagram of any detail, the amount of motion to get the smaller + for connections is *tiny* and was almost impossible to get the smaller +
Changing the navigation mode to mouse does seem to help some. It’s still difficult on a small diagram, but not as impossible as before. Still, there has to be a better way. Perhaps a time delay on one mode or the other on hover?
Thanks for the tip on Navigation Mode, it seems workable now.
+10Hi
I can see how accessing the smaller/thinner plus icon may be difficult in diagrams with many details. Are you having a difficult time adding a line due to this? Would you mind providing me with a screen recording replicating this? Sorry for the hassle - this will help me to take a closer look and determine if there’s another solution.
Thanks for your help and patience!
+4Hi there! Hoping someone might be able to assist, please. I recently created org charts in Lucid with data pulled from a report. However, I did need to make some manual entries & now I need to add connecting lines for the new entries & it is not allowing me to do so. Anyone have any tips? Thank you in advance!
+3Here’s a screen recording showing the problem. Simply connecting two shapes (even with changes) requires extremely precise mouse movement because the UI is heavily biased towards moving shapes, not drawing connectors. This is a major drawback for us.
It doesn’t look like my mp4 attachment is being accepted … if it is not, please provide an alternate means to upload.
+10Hi
If you rather not provide a screenshot in this public forum, no worries! Instead, would you please send a temporary Support PIN for this document as outlined here? This will allow me to take a closer look at the issue you’re experiencing. This PIN is only accessible by members of the Lucid support team, so it’s safe to share in this thread!
+10Hi
I’m unable to see the mp4 attachment, but instead, would you please send a temporary Support PIN for your document too as outlined here? This will allow me to take a closer look at the issue you’re experiencing. This PIN is only accessible by members of the Lucid support team, so it’s safe to share in this thread!
+4We had to manually add employees to certain charts due to them not being included in the report that we use for our data at. Now that we are trying to add connecting lines from the recently added items to their ED, it is not allowing us to do so. We watched the YouTube tutorial, Googled instructions, & had three other people take a crack at it...no such luck anywhere.
+10Hi
Would you like to send a temporary Support PIN for this document as outlined here? This will allow me to take a closer look at the issue you’re experiencing.
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