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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,782 Topics
  • 14,370 Replies
5782 Topics
T
tpshan2
asked in Product Questions
Transparent backgrounds no longer working, appears solid white instead

About a week ago, I noticed that in Lucid.ap my lucidchart documents with transparent backgrounds now appear as solid white.  I have checked the settings -- document settings -- background color = #000000.  In the thumbnail preview for the background, it shows as transparent.  However, the document background is solid white.  This persists across every document now.  I have checked this on both Google Chrome and MS Edge browsers and the same issues exists on both.  This also prevents me from seeing the grid lines, etc.Screenshot of settings, but persisting solid white background 

497
Kelsey Gaag
Shanna H
Shanna HLucid support team
published in Product Questions
Lucidchart GitHub IntegrationProduct update

The GitHub integration for Lucidchart is no longer supported. Our apologies for any inconvenience this may cause.   Please check out our Lucid Integrations Marketplace article for a comprehensive list of all the integrations that are currently supported.    Have a question about Lucidchart? Ask it here!

5934
Amelia W
Robert B101
Robert B101
asked in Product Questions
How do I make the background of my Lucidchart diagram clear/transparent?

How do I get the background of my chart to be clear so that the watermark I have on the document I'm inserting the chart into shows through 

13439
Amelia W
F
Fathima C S
asked in Product Questions
ER diagram for internal mark assessment system

Entities and Attributes tbl_admin admin_id (Primary Key) username email password tbl_faculty faculty_id (Primary Key) faculty_name dob gender house_name place city department f_phone_no tbl_student student_id (Primary Key) student_name dob gender house_name place city s_phone_no tbl_course course_code (Primary Key) course_name subject_name semester_name faculty_id (Foreign Key) tbl_assignment assignment_id (Primary Key) course_code (Foreign Key) student_id (Foreign Key) assignment_marks tbl_attendance attendance_id (Primary Key) student_id (Foreign Key) date period1 period2 period3 period4 period5 attendance_marks tbl_mark mark_id (Primary Key) course_code (Foreign Key) student_id (Foreign Key) exam_marks marks_obtained tbl_report report_id (Primary Key) faculty_id (Foreign Key) student_id (Foreign Key) generated_date total_marks Relationships[Admin] --manages–> [Faculty] [Admin] --manages–> [Student] [Admin] --views–> [As

942
Zuzia S
J
jcsacto
asked in Product Questions
Setting to turn off automatic line and shape creation suggestion

Ever since this went live it’s been a thorn in my side, how do I turn this feature off?  Thanks!   

2609
Zuzia S
A
Austin Andrews
asked in Product Questions
Black Screen appearing after visio import

Why do keep seeing a black screen on some of my imported visio files? Part of my chart is black and the other parts can be seen. 

231
Humas1985
Lucid Legend Level 8
P
Plative Bennett
asked in Product Questions
Comment Markings Won't Go Away

Hi All,  I recently copied my entire Lucid workbook and now have very strange comment markings that appear on every single page and I can’t delete them or even touch them. They’re more annoying than anything. Does anyone know how to get rid of them? These are the exact same on every page 

10712
Amelia W
A
Austin Andrews
asked in Product Questions
Black Screen appearing after visio import

Why do keep seeing a black screen on some of my imported visio files? Part of my chart is black and the other parts can be seen. 

191
Humas1985
Lucid Legend Level 8
I
iamalexm
asked in Product Questions
Importing a large SVG, whole image is viewable, then zooms in

Hello,I am trying to import an SVG of a sequence diagram. I have verified the whole sequence diagram is part of the SVG, but when I import it, it loads the whole thing and then the viewport into the SVG stays the same, but it zooms into part of the SVG, so the whole sequence diagram isn’t viewable. How can I increase the view port of the SVG to show the whole diagram? 

7714
Micah
U
Uwe Stahlhofen
asked in Product Questions
Not able to select option in pop-up menue

Using Lucid-chart with Google Chrome (Version 127.0.6533.100 (Offizieller Build) (32-Bit), when trying to apply an action (conditional format) to a shape, I see the dialog windows, but am not abel to select any options (only for the tab “conditional formating” - the other options do work.I tried it with MS Edge (Version 127.0.2651.98 (Offizielles Build) (64-Bit)) and with different screen resolution and zoom factors, but that didn’t help.pop-up window “Actions”Has anyone an idea or a workaround for that incident?Thx and kr from Germany

445
Zuzia S
J
John Of All Trades
asked in Product Questions
Free Account - Documents & Templates - Limit Query

Good Afternoon All,I am hoping someone could help me understand how the free account limitations work. My plan and current documents:I currently have a Lucid Charts free account.The free account says it allows 3 documents, 60 shapes per document and 100 templates.I currently have 2 documents and 1 document converted to a template. The issue:When I converted my third document to a template and I attempt to make another document, a prompt appears telling me I’m over my 3 document limit.I would have assumed the document that was converted to a template would count as a template (1 of 100) and the 2 remaining documents would be 2 of 3 of my free document limit? Any help on this would be greatly appreciated! Cheers all,John

1185
Humas1985
Lucid Legend Level 8
lucid J
lucid J
asked in Product Questions
mobile web- keeps redirecting to app + no login with email / pass

when visiting lucidchart.com on my iphone 13 pro (ios 17) using safari 2x big issues come up: 1- On the home page there is no login with email and password, they only show login with Google, login with slack, or log in with Microsoft.  (I had to do a Google search to find one of the lucid login pages that offers login with email). 2- (very big issue) - Once logged in, I have a paid individual account, so unfortunately I don't get access to the lucidchart app.  So when using the mobile web interface, once I open one of my charts, I keep getting redirected to the lucidchart app (which is a dead end of course, as after login to app it says app is only for teams + enterprise level accounts). 99% of the time im on my desktop using lucidchart - However there are times when I'm on the road and need to be able to download a PDF of one of my charts and those are the times I (try to) use the mobile web interface. I really wish Lucid would allow paid individual accounts access to the app EVEN if

1013
Kelsey Gaag
Rob W103
Rob W103
asked in Product Questions
How do I rename the team on a roadmap or timeline Lucidspark template?

For the life of me I can't figure out how to rename the swim lane.Anyone? For example I want to rename "Team 1" to something else.I've tried double clicking triple clicking right clicking and it doesn't budge. I just want to be able to double-click and update the swim lane. 

1259
Leianne C
M
mrgou
asked in Product Questions
Add lane to timeline in Lucidspark

I’d like to create a custom timeline board in Lucidspark, with lanes. However, when adding a timeline element to a board, I can’t see how I can add lanes to it.There are templates with lanes, but I can’t find how I can add new lanes or even change the name of the lane on the left side. I have searched the documentation but couldn’t find any answer.Could someone please point me to the right direction?

766
Leianne C
S
Shawn Giese
asked in Product Questions
Navigating revisions is so slow and closes tab

We were trying to use the document revisions to navigate different versions of our Spark board. However the navigation was so slow that the browser was timing out the tab. Is there any way to fix or debug this situation?

384
Amelia W
C
cjleahy
asked in Product Questions
Can't flip doors

Hi all,I’m laying out a floorplan in Lucid chart, and I want to illustrate the positioning and opening of doors accurately. However, Lucid does not allow doors to be flipped or rotated. Please fix. Thanks!

823
C
B
Bulkozore
asked in Product Questions
Export to Visio VSDX or VSX not working

I’m trying to export a VSDX or VSX file but I keep waiting indefinitely.I tried with multiple browser (Chrome, Firefox, Opera), tried with multiple LucidChart diagram.I have a message saying: I tried to copy the content to a new blank document but without success. Is anyone else having this issue and unable to export?

324
B
A
Ana Gomes
asked in Product Questions
Music on Lucidspark Timer

Hi! What’s the name of the symphony in the classical option music for the timer on Lucidspark? Thank you so much

422
A
E
ekoontz
asked in Product Questions
Using Lucid dynamic table to pull in jira cards

Hi, I’m trying to create a dynamic table in lucidspark that will allow me to organize jira issues/cards by sprint and epic. When I input my JQL query I am able to see all of the issues returned, but when the cards are created in the table the Sprint value is blank for all issues that are in a completed sprint. Is it possible to have the sprint value pulled in from jira regardless if the sprint is completed or not?

866
Zuzia S
A
AhmedM
asked in Product Questions
Lucid chart jira sync

Hello everyone, I am looking to see if Lucid chart has a jira integration option where it’s possible to have a 2-way live sync between a shape and a jira ticket, I can see that this is supported by Lucid Spark, but I am not sure if it’s supported by Lucid chart or not. any information is appreciated. Thank you 

545
Humas1985
Lucid Legend Level 8
C
cellinew
asked in Product Questions
Separate Containers from Smart Containers

I have imported dataset and received the Smart Containers, however, I want to use each containers separately for a diagram on the other page. I want to still keep the connection between the single container with the dataset and other containers too. Right now, I cannot even seperate or use a single container individually. How to use each containers as a shape for my diagram without losing connection with each other? So when I update my dataset I can refresh them all.

161
Humas1985
Lucid Legend Level 8
P
PDS.US
asked in Product Questions
Dashed Multi-Color lines For Wiring Diagrams

Is there a possibility to get multi-colored lines for people that design wiring diagrams with this software. I need to be able to do two color lines. It doesn't matter if its linear or in the dashed format. There are many instances where I need s black/blue, gray/green and what not. Thanks for any input.

304
P
A
ashton.roe
asked in Product Questions
Publishing Org Chart disables collapse feature

Hello - we have an organization of around 500 employees. We want to be able to share the org chart with the company with a published link. However, when we look at the publish link, we are not able to expand and collapse different supervisors to see their departments. Is there a way to do this on a live link?  Thanks. 

491
Humas1985
Lucid Legend Level 8
lucid J
lucid J
asked in Product Questions
Line lables not showing up + cant add formula (get #error)

ive have always had the same work flow,  i take a network switch map from visio,  import into lucid.as of recently the line numbers (text on the line connectors) are not showing up in lucid.  I know they used to as i have many maps with 100s of them. (same flow, UVexplorer → visio → lucid)  Same versions of both UVexplorer and visio. I have even tried now importing those exact same vsdx files (that were used in the past for lucid charts that do still have the line labels), and i still only get the connected lines, but no line labels.All of the shape data is there, but the lines are blank (just lines no labels). as i work around, i figured i could use this formula:{{=THIS."IF Name"}}(or the @.”IF Name”)  to label the lines,  and it works, BUT ONLY if double click a line.  hit type =,  wait for the box, then manually type out the text (ie any pasting anywhere, and i end up with #error as the label). any idea on these 2x issues?   (see video below that better shows the 2nd issue)thanks wh

221
Amelia W
B
BearWarehouse
asked in Product Questions
Lucid Team for an Individual - I need more storage

I am coming close to the limit of my “unlimited documents” (yes, it is the documents, not the images that are taking up storage….). And ultimately I need more storage space.  I am an individual user, and honestly do not need 3 licenses, but I do need the space.  Cleaning up files is not an option….I need space. My question is this:  For the Team version of Lucid, it is 1GB per team member/license…. since I am an individual: Can I just be all three team members? If so, do I need to have a different email for each one? Or can I just have it all under a single email? I have tried emailing support, but no answer. I don’t want to be paying an outrageous fee if I don’t end up getting the space needed.Thanks!!!!

493
Zuzia S
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