After I update the chart with the replace option, if I spot an error in my update, I used to be able to select undo and the update would revert. However now when I press undo the page freezes, it becomes totally unresponsive. I have to refresh the system and run the update again.
Solved
Lucidchart freezes when replacing data
+1Best answer by Michelle S
Hi
Thank you for posting in the Lucid community!
Could you try opening your document in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post.
If those don’t resolve the problem, can you please send the following information so I can take a closer look?
-
A screenshot of the issue.
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A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
Thanks in advance for your help and patience!
Hi
Thank you for posting in the Lucid community!
Could you try opening your document in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post.
If those don’t resolve the problem, can you please send the following information so I can take a closer look?
-
A screenshot of the issue.
-
A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
Thanks in advance for your help and patience!
+1Hi Michelle,
thank you for the advice. I have asked the user to do the two steps as mentioned above at the end of your post the next time the issue occurs. Nothing else seems to have worked in the interim.
Many thanks,
Suzanne
Hi
It's my pleasure! Please don't hesitate to let me know if there is anything else I can do for you. Have a great rest of your day.
+1Hi Michelle,
I had updated with the users response last week but it looks like it’s not here in this thread.
Please see below from the user for an instance when it happened again last week.
It has again happened this morning also and the user is quite frustrated.
I have found in another community post that the revision history option might provide a workaround for him in the meantime.
Many thanks,
Suzanne
Hi
Thanks for your response! To clarify, is the user having issues with their document saving?
Can you describe the exact steps the user is taking when running into this issue? You mentioned in your initial post “After I update the chart with the replace option”, is this only happening when you replace the data in your org chart?
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