Data set unlinks unexpectedly in Lucid

Question

I have two data sets and one of my data sets unlinks and then I get errors and need to re-sync is over and over again. (google sheet)

Zuzia S · Accepted Answer

Hi ​@Kinga W, thank you for posting in the Community! Thanks ​@aparrishfor chiming in.​@Kinga Was a first troubleshooting step, could you please let me know whetherre-uploading your data using "replace data set" solves the issue?If the issue persists, could you please send the following information?:A screenshot of the errors you see or any pop-ups that appearA detailed description of the steps taken leading up to the issueA description of how you are attempting to use the data in Lucidchart, including syncing method.We appreciate your help and patience!

aparrish · Answer

​@Kinga WFor more information about data linking and automatic refresh I suggest taking a look at theData Linking articlein the LucidHelp Center. If that doesn’t help, I suggest submitting a ticket to ourProduct Supportteam with a screenshot.

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