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November 7, 2025
Solved

Data set unlinks unexpectedly in Lucid

  • November 7, 2025
  • 2 replies
  • 54 views

I have two data sets and one of my data sets unlinks and then I get errors and need to re-sync is over and over again. (google sheet)

Best answer by Zuzia S

Hi ​@Kinga W, thank you for posting in the Community! Thanks ​@aparrish for chiming in. 

@Kinga W as a first troubleshooting step, could you please let me know whether re-uploading your data using "replace data set" solves the issue? 

If the issue persists, could you please send the following information?:

  • A screenshot of the errors you see or any pop-ups that appear
  • A detailed description of the steps taken leading up to the issue
  • A description of how you are attempting to use the data in Lucidchart, including syncing method.

We appreciate your help and patience!

Comments

aparrish
Lucid Legend Level 8
Lucid Legend Level 8
November 8, 2025

@Kinga W For more information about data linking and automatic refresh I suggest taking a look at the Data Linking article in the Lucid Help Center. If that doesn’t help, I suggest submitting a ticket to our Product Support team with a screenshot.

Zuzia S
Zuzia SAnswer
Lucid community team
November 11, 2025

Hi ​@Kinga W, thank you for posting in the Community! Thanks ​@aparrish for chiming in. 

@Kinga W as a first troubleshooting step, could you please let me know whether re-uploading your data using "replace data set" solves the issue? 

If the issue persists, could you please send the following information?:

  • A screenshot of the errors you see or any pop-ups that appear
  • A detailed description of the steps taken leading up to the issue
  • A description of how you are attempting to use the data in Lucidchart, including syncing method.

We appreciate your help and patience!