My Lucid Chart seems to be locked at 8.5” x 11”, with the ability change it grayed out. Is that a limitation of the free version? (I’m an individual who occasionally used Visio, so $108 a year is too pricey.)
Solved
Changing page size with free Lucid account
+2Best answer by EScout209
I figured it out. Infinite Canvas seems to be turned on by default.
Hi
Thanks for posting in the Lucid Community! There should be no limitations with changing the size of your pages with a free account. Could you try this in an incognito or private window? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)?
If that does not fix the issue, can you send the following information?
- A screenshot of the issue.
- a temporary Document Support PIN for this document. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN.
Thanks in advance for your help and patience!
Hi
I’m glad to hear you were able to find a solution! Please don’t hesitate to reach back out if you run into any additional questions. Have a great rest of your day!
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