Product questions

Hello I am currently working on making multiple organizational charts but wanting to standardize the format. I began with one of LucidChart's templates and formatted/placed titles the way I wanted. I went to import new data however it completely starts a new chart/sizing. Is there an easy way to avoid this from happening that will allow me to keep the sizing/formatting/fonts the same and only change the organizational data? Thank you!

Hello when importing a lot of forms into an ERD - they all appear in the left hand side panel individually. Is there the option to move them all into the page automatically? Right now each one has to be moved individually by Drag-and-Drop into the page.   Thanks!

Hi I have a basic account. When I link my quip charts other users of my Quip organization don't see the chart. How can I share my charts linked in Quip with my collegues? BV

Hello   Is there a feature to map foreign key automatically when specifying the relationship between 2 entities? Visio has this feature...   Regards Xuanyi

Problem: I have created wiring diagrams and added integrated data to objects in the diagram.   When i share the document (either with an individual or via a link) they can see the diagram but not the data and the data option is completely removed for them. The only way I can make it work is by giving edit permissions however I don't want to give this permission to everyone. I can confirm the people i'm sharing with have full access to the original data sets and are of the same team with same permissions within Lucid.   How do i share a document as read-only that includes integrated data?   Thanks in advance Luke

Hi I would like to create a personalized component similar to the Account Map or the Smart Containers. Is it possible? Thanks. 

i cannot find my saved file in lucid chart and also I have downloaded image from lucid chart which I am not able to find in any folder. Please help urgently need to retrieve my old saved data

How do I generate debug logs for an on prem Lucidchart confluence add on?

Hey there where does this red box come from and how do i remove it? I can neither click on it nor can I select it in any other way. Thank you!

Are you able to import data via Excel to populate an inverted org chart yet?

 We would like to create family tree diagrams for our clients in Salesforce.  Is this possible with a LucidChart integration?

I have various shapes in my lucidchart flowchart denoting various steps. When I click on a box say for step 3 I want the document to scroll down to that position in the description below the flow chart.  How can I set this up? (In draw-IO I can do this with Confluence using something called Page Anchors that are laid down in the Confluence doc to mark where to go.) Thanks!

Por gentileza  Gostaria de imprimir e compartilhar os fluxogramas incluindo também os comentários. Como posso fazer isto?  Para compartilhar o fluxo isso já fiz mas este aparece pequeno e sem os comentários.   Grata Carla Bandeira

I intend to create a large flow chart. (1) is there a way I can see all   pages at once or (2) is there a way I can create the large chart all on one page and print them as separate pages?

I have two objects that are connected with an arrow. When I try to align the objects the arrow comes out bent. Also I can't select which object is to stay in place. Is there a way to align the objects and keep the arrow straight?

Dear Support Our customers are asking one question about Lucidchart Diagrams OnPrem - Confluence . When using this add-on with Confluence is this add-on connected to the Internet? Our customers have strict security and can not use products connected to the Internet. Thanks & Regaeds Yuasa

I am looking for a container that has a header.  Can you please tell me where can I find this shape?  Thank you. I appreciate your response on this basic question. MC.

Hello I am unable to change the line width (line thickness) on shapes. When I click on the shape in the text area the line width and every option to the right of it is grayed out and I'm unable to make any changes. The only way to combat this that I've found is to use Flowchart shapes instead of Mind Map shapes. This would be fine but I was hoping there would be a way to alter the Mind Map shapes for existing projects I'm working on. I would hate to have to go back and replace those shapes and re-link everything just to have uniform shape thickness.  Any help is appreciated. 

If I create two layers and put some shapes in Layer A and other shapes in Layer B I understand how to put Layer A "behind" Layer B and vice-versa.   But some of my shapes are in Layer X and others are in "Page".  Is there a way to put Layer X *behind* Page?  I can make Layer X invisible or put it in front of Page but I haven't figured out how to put it behind Page.  My goal is to keep 99% of my shapes in "Page" and then use a background layer to create a colorful background.  Obviously this won't work if the background isn't "behind" the shapes. Thanks!

Hi I am working on my first process map and the size looks good on the screen; however when I print it- the shapes are very large and although I selected 8.5 x11.5 inch paper the margins are slightly cut off.   I am not finding a way to adjust the sizes. Thanks very much

Hello! I would like to know how to create a position that shows like the position of "General Office". Thnx

Would it be possible to get shapes that represent what I would think would be enterprise sized(48 port) switches and patch panels? Also the patch panel representations show 40 ports? I would think it would be a 24 ports per 1U and as you expand it would add another 24 ports.

How do I as a manager preserve the work my reports have done if they leave the company and their account is closed?  The option to send a copy to me isn't a good one since I'd have to manage every chart from the team and there's no guarantee I will always be here.  How to create a 'permanent' archive that anyone can find and access? 

In my account settings I'm linked to my work Google Drive account.  However while building a chart I tried to replace/add data from Google Drive and accidentally selected my personal Google Drive account.   Now when ever I try to save or upload data from Sheets it tries to connect to my personal Google Drive account.    I was able to fix this by logging into my personal Google Drive account and going under 'Google Account' settings.   From there I selected Security - Secure Account.  Under Security Checkup there is an option to manage Third-Party Accounts.  I found the Lucidchart access and selected 'Remove Access'.     From there I returned to my Lucidchart and tried to import data again from Google Drive sheets.  This time 'Google Sheets Permissions' window opened in Lucidchart asking me to authenticate the link.  I selected 'Authenticate' - - after which it allowed me to select the Google Drive account I wanted.  This time

Hi there In some of my org charts I'm needing to have a space before a lower level. For example the Hauora box on the left hand side I need to have in line with the bottom Haumaru box- however the GM is the manager there is no box to go in between them. I'm just needing a longer line. Is there a way to do this?