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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,980 Topics
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5979 Topics
Sascha
Sascha
posted in Product Questions
Editing lines of a shape

Good evening everyone! I would like to know if it´s possible to edit a single outer line of a shape like it´s possible in Word Excel PPT etc (Example 1). What I would like to create is something like shown in the second picture but in a horizontal way. I created the vertical one by using only one block and adding an arrow without a "head". Unfortunately that´s not possible in a horizontal way (Example 3). I´m looking forward to hearing from you! Kind regards Sascha   Example 1: Example 2:   Example 3:

20
Abby S
David M105
David M105
asked in Product Questions
Is it possible to rotate line labels in Lucidchart?

Hi I use lucid charts to create network diagrams and am wondering if it is possible to rotate the text of a line label so it can follow the line rather than purely be horizontal?   thanks dave

1651
Megan W101
Hayley S
Hayley S
posted in Product Questions
Hyperlink pop-up

Hello there - is it possible to add a pop up that shows what the external link address is without having to open the link? 

60
Hayley S
Kent W
Kent W
posted in Product Questions
Resize Line in Page Title

I copied the AWS Network Diagram template and I need to resize the line under the page title.  The size properties in the Shape Metrics is not editable - those sizes are greyed out.  If I drag the line it will not be a flat horizontal line it will be off a bit.  This is extremely frustrating.  Why can I not type in the width for this line?  Why is there not an option when dragging that shape to straighten it out?

20
Kent W
Ricardo D
Ricardo D
posted in Product Questions
Blockchain Shapes?

Are there any Blockchain for Decentralized Computing icons (shapes) that can be leveraged?  From basics To specifics like smart contracts Ethereum public vs private blockchains Hyperledger decentralized identity etc etc.. Thanks   -R

290
Andrew D
lundi
lundi
posted in Product Questions
Team members from multiple domains

Can a team account include people from more than one email domain e.g. outside of my organisation?

90
lundi
José C101
José C101
asked in Product Questions
How to add new swimlane in between two existing lanes

Hi folks Is there a way to add another swimlane in between two existing ones?  So far I know that any additional lane is going to be placed at the end of the pool and I'll have to reorganize all the tasks inside the lanes and change their names so that the new lane be correctly positioned.  Here is a screen of what I mean:  Thanks in advance.   Best regards   José Compadre Junior OAT Solutions Consultant

1090
José C101
Charles S101
Charles S101
posted in Product Questions
Timeline inputs and outputs

Hello I would like to create a timeline showing both inputs (project steps) and outputs (ex: product launch) with outputs being above the timeline (using the arrow pointing down) and outputs bellow the timeline. Anyway how tomdo the latest?   tks

80
Maison W
Ahmed E
Ahmed E
asked in Product Questions
How can I stop sharing a published document ?

HelloI have created a link earlier to share one document now I want to stop sharing. Whatever I do the link still works.I tried to rename the document still works the document now doesn't exist but still the link works in public!Please tell me how can I stop the sharing?

673
joshua p
Austin B
Austin B
posted in Product Questions
How to change pivot point for rotating

I'm making a circular ticket routing map and am trying to make a template item for the outer layer of the circle. The text orientation rotates with the circle. I can rotate an item around it's center point but I would like to rotate around the center of the circle so that the distance from it remains the same and the angle is always appropriate according to its position around the circle. Imagine the following text as a spoke on the outside of the wheel: "Team Name -- What they do" It will be easier to manage if I can make this template and paste the 40 or so around the circle adjusting their angle as needed but always pivoting around the center of the circle.

140
Maison W
Sigitas S
Sigitas S
posted in Product Questions
Lines editing

Hi after I draw the line I cannot edit it anymore. For example I cannot change the size thickness or position of the line. The editing function are just inactive (except for shape opacity function). Could you please explain how to do that? Thank you.

100
Abby S
Miou K
Miou K
asked in Product Questions
Copy and paste Greater/lesser than or equal to sign in Lucidchart

Hello I want to add the comparison operaters ≥ and ≤ (greater than of equal to and lesser than or equal to) in the text in my diagram. However copying these symbols in textbox is blocked for some reason and keyboard shortcuts as used in Word won't work either. Do you have a solution?   Kind regards   Miou  

2561
Miou K
Thomas R102
Thomas R102
posted in Product Questions
Missing detailed table properties in iOS app

I am evaluating Lucidchart but there are basic things I miss in the iOS app for example table handling: - How can I customize the no. Of columns of a table? - how can I change the color of each column of a table? - how can I change the no. Of swim lanes (e.g. more than 3)?  

50
Andrew D
Dan102
Dan102
posted in Product Questions
Why can't I move my documents. I want to arrange them is a particular order and they won't move

Why can't I move my documents. I want to arrange them is a particular order and they won't move

40
Andrew D
Phillip M
Phillip M
posted in Product Questions
Org chart fields with more than one line

The Org chart elements have fields which are only 1 line (name phone etc).  I want to have an org chart with a field which can expand to the size and amount of text entered.  I want an org chart with goals.  I can add a field called 'goal' but it is only 1 line.  Some staff might have only 1 goal others 3.  Some goals will be a few words some a whole sentence.   How can I change one of the org chart elements to have a field "Goal" and the field accept more than 1 line of text. Thanks

40
Megan W101
Shaun O
Shaun O
asked in Product Questions
How do you copy and paste on the Lucidchart iOS App using the Apple Pen?

I am trying to copy and paste when using the Apple Pencil on the Ipad Pro without a keyboard

1130
Abby S
colby
colby
posted in Product Questions
Opens Blank Diagram

 I connected GSuite to Lucid but when I try to link a specific chart to a specific G Folder it automatically creates a blank diagram. When I try to export to GDrive from Lucid it exports a PDF. I want to be able to organize specific lucid charts in specific folders and open from G Suite and not rifle through lucid folders. 

70
colby
TYRI Sweden AB
TYRI Sweden AB
posted in Product Questions
Saving "Download as" preferences

Hi! I find myself downloading diagrams frequently for embedding in other documents. But every time I'm opening a diagram and choose to download as.. I have to select the my preferred options (PNG crop to content ...). Is there a way to save this for my user across diagrams (I know the last settings get saved while a diagram is opened). Thanks!

00
TYRI Sweden AB
Deborah A
Deborah A
posted in Product Questions
Swim lanes seem to be overlapping

Hi we have a swim lane lines that appears to be overlapping and I can't fix it so that there aren't two lines. Can you tell me how to fix this?

70
Deborah A
David G106
David G106
asked in Product Questions
Add fill color to whole swimlane in Lucidchart

 Hi I want to be able to shade the body / background of each swim lane to be a different color.  However I only seem to be able to color the title of the swim lane not the body itself - am I missing something?

6401
Micah
Niels R
Niels R
posted in Product Questions
export tag lists from P&ID

 Does the software  have the option to assign a tag code to a instrument of valve and ensire this code is unique and does the software have an option to export the tag codes in a list to excel ?

30
Niels R
James101
James101
posted in Product Questions
Shopify integration

HI Guys I'm having trouble integrating a graphic I designed on Lucidchart into my Shopify site.  Anyone if this is impossible for any reason? Any help appreciated. James

290
Abby S
Sara R
Sara R
posted in Product Questions
Can't resize Android device

I am attempting to resize the an Android Device shape - but I am unable to change the size.  I can select the object and I see the blue box around the shape but there are not the rectangles to re-size.  I have tried using the four arrow icon but that moves it. I also selected the shape clicked "shape options" which allows me to see the size measurements.  In other shapes when I change these the shape changes as well - however with this shape (or any of the Android device shapes) when I change the size in the dialog box nothing happens.  There is a pin in the upper hand of the box and I can actually click this to remove it but still I cannot change the size.  Please tell me how I can re-size this shape.  Thanks!

70
Maison W
Matija
Matija
posted in Product Questions
Exporing custom made shapes in Lucidchart

Hello I have created several custom shapes inside a single custom shapes library: I need to export that library somehow so I could send it to my colleague (that needs to import it) so he can use them also to create his diagrams. Is there a way to do that in Lucidchart?   Thanks in advance Matija Zorboski

40
Abby S
darryl B
darryl B
posted in Product Questions
FDA 510k Templates

I wish that you would develop a FDA 510k Templates.

20
Maison W
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