Unable to restore from trash

Forum|Forum|6 years ago
June 21, 2020
1 reply
34 views

Hi Team

I accidentally deleted my Final Org chart.

It shows up in Trash. And there is a restore option popping up but i am unable to restore it.

There is nothing happening when i click restore.

Can you help me out.

Thanks

Manju

Micah

Lucid community team

Hi Manju

Thanks for posting in the community - sorry for the trouble you're experiencing! Would you mind accessing your account and attempting to restore your document using a Chrome incognito window? This will start a new cookie session and disable any extensions which may be causing this issue. Additionally performance-related issues are often related to the internet connection. Can you please try to restore your document while using a different internet connection? A mobile hotspot may be useful for this.

If those tips don't resolve the issue please submit a ticket here so our team can take a closer look. Thanks!

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