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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,776 Topics
  • 14,355 Replies
5776 Topics
Timini L
Timini L
posted in Product Questions
Changing the size

I need to make my chart 24” x 36” for a school project how would I do this?

30
Maison W
Maureen J
Maureen J
asked in Product Questions
Can't change the color of this shape

Hello I need to change the color of the shape below (looks like a sheriff's badge). No matter what I try I'm unable to change the color. What am I doing wrong? Whenever I click the bucket icon to try and change the color I select the new color but nothing happens. Can anyone help?

710
Abby S
April
April
posted in Product Questions
Consistently printing out regardless of how big flowchart is..

I have 3 pages that I need to print out and each flow prints out differently/sizes. I need them to be relatively the same size so I can submit them to my management team for review. Please advise. 

20
Abby S
Projects F
Projects F
asked in Product Questions
Is there a way to change my existing flowchart from horizontal to vertical in Lucidchart?

I have just created a flowchart in Lucidchart and realised that it is very long and unwieldy. It would be much better with the swim lanes going vertically rather than horizontally. Is there a way to do this without re-doing the whole diagram?

5181
Paula C101
K
Karen C102
posted in Product Questions
How do I bold individual words?

I am trying to bold individual bullets in a text box.  I do not want to bold everything in the text box. Thanks.  

30
Maison W
隆史 澤
隆史 澤
asked in Product Questions
Automatic page number update

I want to be able to display the page number of documents automatically. I found that there is a "page number" on the insertion tab. However even when inserting it the number is not changed automatically by copying to the second and subsequent pages. How can I automatically switch page numbers?

445
Micah
Jeanne S
Jeanne S
posted in Product Questions
Standard logo on each page

 Hello - I'm working on an Org Chart and I want to create a master template stamped on each of the pages with a company logo. Some of the pages of my org chart have different scaling to fit on one page but the logo is never on the same page on each of them and I don't know how i could standardize this. I am not able to find anything. Like in powerpoint your solutions for master say it's it is like but isn't. How can I achieve this with a different scale on each page?

50
Maison W
Katherine T101
Katherine T101
posted in Product Questions
Configuring all team members' diagrams to be saved in our Google Team Drive

We have Team Drives here at my company.  I would love to be able to have diagrams saved to our team drive rather than to my drive.  Is this possible? 

20
Katherine T101
HR_KRBL
HR_KRBL
posted in Product Questions
Will I be able to download all the charts in pdf and png formats after the subscription ends?

Will I be able to download the  charts in pdf and png formats after the subscription ends?

50
Megan W101
Randy M
Randy M
posted in Product Questions
Import ERD from IBM DB2

I'm looking for a query to run in an IBM DB2 DMBS in order to import the ERD.

150
Chris V101
Laura N
Laura N
posted in Product Questions
When a document is shared why doesn't it show in my files?

Hi I had a co-worker share a document and I can open it just fine but it won't show in my documents. I tried file > Save as but it still didn't save to my documents. How do I save the file into my documents so I can manage it going forward? Thanks for your help. Laura.

40
John T106
Jim C101
Jim C101
asked in Product Questions
How to use images in Lucidchart for an IT House Analogy

Hello I need to put together an IT Security program as described by a house analogy. Is it possible to get an editable house image for something like the attached where I can describe the various pieces like the foundation etc. to put together for upper management? Thanks! Jim

181
Tate S
lulu
lulu
posted in Product Questions
Editing Org Chart Template

Hello I would like assistance in editing my current document. I used a company org chart template which looks very nice however I need it to differentiate the levels more between President EVP SVP VP ect. For example we currently have our President overseeing the EVP SVPs VPs ect. all at the same level which is not completely accurate because the status of their positions is different. Furthermore we would like to place the EVP under the President but branched out to the side under him to show that he is next in command but not showing that everyone else reports to him because they do not. I hope this makes sense but if it doesn't please let me know. Thank you Lulu  

20
Abby S
Sebastian W
Sebastian W
posted in Product Questions
Ebenen am iPad

Hi weiß jemand ob man in der iOS App auf dem iPad auch Ebenen ein- und ausschalten kann? In der Web-App geht das ganz prima aber auf dem iPad hab ich die Funktion nicht gefunden.

00
Sebastian W
HR_KRBL
HR_KRBL
posted in Product Questions
Are Charts editable after subscription ends?

Dear Team   I have created 25 charts in Lucidchart and have taken subscription for one month. Will I be able to edit them after subscription ends? Will I be able to access all of them after subscription ends?

10
HR_KRBL
Abolaji O
Abolaji O
posted in Product Questions
Barracuda Appliance diagram needed

Hello how do we get Barracuda Appliance diagram in Lucidchart? Any help will be appreciated. Thanks

00
Abolaji O
Erkan D
Erkan D
posted in Product Questions
using diagram as a rule maker

Hi I have an usercontrol which works as a rule maker running on windows applications. We use rule maker for creating scenarios including conditions and actions as it shown below. Now I have to get new structure which should provide my rulewizard's facilities running on web application with angularjs. But I have no idea how to do this because I'm really new on web development. I have searched lucidchart templates and decision flowchart has the features what I want. I hope that when i click the new scenario button on my webpage new page will be open clearly and i can create a new scenario with event handling by using lucidchart template objects. Is it possible or not ? If it is possible how can i advance ? Thanks.

10
Keyvan S
Susan L
Susan L
posted in Product Questions
How can I block people from requesting access to my team?

I have a team account for a specific project team that is limited to only members of the project.  Whenever anyone from my company (with same domain address -- i.e. @mycompany.com) tries to get into LucidChart for the first time they are apparently offered the opportunity to request joining my team which I can't let them do.  I don't see a way to block this in my admin or team settings. Can I stop people from getting this offer? Thank you.

120
Maison W
Graham T
Graham T
posted in Product Questions
Adding new users without triggering an email

Hi there I need to allocate ~900 licences to students on my module.  I have a csv file and so can add tehm.   However I would prefer not to trigger an email automatically from the system but prefer for tutors to tell their students when they cover the training material. If I leave the password field blank I can see that an automatic email is generated. if i give everyone a default email will this lead to NO emails to the person? Thank you Graham

30
Maison W
Andrei101
Andrei101
asked in Product Questions
Link two off-page connectors

Hi Is there a way to link two off-page connectors? In other words when I click on the off-page connector A located on one page 1 page 2 will open up with the corresponding off-page connector A centered on that page. I am currently using the "Link to Page" capability which works great. However I think it will be more slick and easier for the user to see the connection (when there are multiple off-page connectors) if the linked page was centered on the corresponding off-page connector. Thank you in advance! Kind regards Andrei

391
Andrei101
Rebecca W103
Rebecca W103
posted in Product Questions
Smartlines

Is there a way to make all lines in a completed chart be smart lines without redoing them all manually? and still have the lines connect at the points of a diamond no to the side of the point?

240
Abby S
Song Ii Vi
Song Ii Vi
posted in Product Questions
Lost document

Hi there I have lost one important document from a folder. It just suddenly disappeared as I was deleting another document from the same folder. I can't find both in the Trash.  It's from a shared folder. Please help.  Thanks. 

60
Song Ii Vi
noella.maples
noella.maples
posted in Product Questions
Horizontal Org Chart

Is there a horizontal org chart anywhere? These vertical ones are close but not filling a page very well. If I could get them to fill left to right it would be much easier to fit more information into 1 page. Thoughts anyone? Thanks!

50
Andrew D
Christine S101
Christine S101
posted in Product Questions
Organizational Chart

I've imported an organizational chart from excel but I do not want supervisors of some departments looking as if they are at the same level of lower employees or other managers. I just want to make a line longer that connects them to their own manager to show they are slightly above others. Is that possible? Similar to this.  

20
Andrew D
Sylvia G
Sylvia G
posted in Product Questions
Glossary of shape names

 I would like to see a glossary of shape names particularly in the network shape library. Many of the shapes look similar so I cannot determine the correct shape to use.  Is there a glossary somewhere?

30
Sylvia G
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