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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,676 Topics
  • 13,879 Replies
5676 Topics
midhun.chandran
midhun.chandran
posted in Product Questions
Keyboard Shortcut for "Add Note"

Is there a keyboard shortcut to "Add Note" on a shape? I like to add notes to shapes when creating Mind Maps.

40
Tate S
6 years ago
michael.eichhammer
michael.eichhammer
posted in Product Questions
Export Lucidchart documents and import it to confluence

Hello all is it possible to export the documents from our Lucidchart account as one big ZIP-File with Visios in it or else? I want to make an import into our local Confluence platform because the data should be stored inhouse. I've tried it with the backup service but this isn't compatible with confluence. It is possible to export the charts once in Visio format. But we have more than 200 documents in the account and I don't want to annoy my colleagues :-) Perhaps do you know a batch method or anything else for my problem... Greetings Michael  

150
Karsten B
6 years ago
John B101
John B101
posted in Product Questions
Email Differences

I'm just trying to set up an integration of Lucid Charts with my google drive.   It has detected that I have a different email address on my google drive from the one I use with LucidChart and it is telling me (REQUIRING ME??) to resolve them.  I don't want to.  To have a google drive account one is forced to open a gmail account but I don't use it at all and I don't want my Lucid emails to go there.  It seems that the installation of Lucid's google-integration app is being held up because of this.  Please advise! ==JLB

20
Andrew D
6 years ago
Gina-Maria S
Gina-Maria S
posted in Product Questions
Daily Schedule

HI    I am using a Daily Schedule Template but the time starts at 1pm I want to alter the times so the day starts at 06:00 am how do I do it. ( everything I can see to try is not working ) 

20
Andrew D
6 years ago
Aliza W
Aliza W
posted in Product Questions
Organizational Chart (Reverse)

I am trying to create a company chart which contains 4 partners 4 managers 2 seniors and 6 staffs. All managers are required to reported to all partners all seniors are required to reported to all managers etc. How can I link the diagram so that it will show the correct relationship? 

00
Tate S
6 years ago
Steve F101
Steve F101
posted in Product Questions
Shared Folder Permissions

I have shared a folder and another member of my team has access to the documents inside.  When they go to move a document into the shared folder they get an error stating they could not move the folder.   Can we have multiple people move items to a specific shared folder or do we need to create some kind of special "Team" folder?

60
Tim E
6 years ago
John S105
John S105
posted in Product Questions
Uptime / Status Page

Do you have a public status page?

60
Abby S
6 years ago
Rocky H
Rocky H
posted in Product Questions
I published my document and created a link. I dont want it live anymore but still works even though I deleted it?

What can I do?

220
Andrew D
6 years ago
Scott C102
Scott C102
posted in Product Questions
Partially Missing Chart

On my Documents dashboard I have 5 charts including a new one that I created last week (Dec 18 Accountability).  The Dec 18 Accountability that I'm trying to open has a blank box on the dashboard.  If I hover the box my chart shows up if I open the chart it is not there (I just see the blank drawing box).  Any ideas?

10
Scott C102
6 years ago
Jim R101
Jim R101
posted in Product Questions
Migrating Cacoo diagrams to LucidCharts

We have been using Cacoo for several years and are contemplating a move to Lucidcharts. What we are trying to determine is how much effort will be required and what the process would be to migrate our existing charts over. Anyone ever do this? Have suggestions? Thanks

160
Megan W101
6 years ago
mortengrupe
mortengrupe
posted in Product Questions
How do I export single objects into powerpoint

Hi Is it possible to select just a few individual objects in Lucidchart and export or copy-paste them into Powerpoint so that they also appear as individual objects in Powerpoint? I find that upon copy pasting objects from Lucidchart parts of nearby objects (e.g. lines leading to/from the object) will also be copied along   Thanks Morten  

170
mortengrupe
6 years ago
Violetta H
Violetta H
posted in Product Questions
How to: Conditional formating depending on the symbols' shapes

Dear support team  I have a modest and simple question which I nonetheless can't solve since weeks on my own:  I want different symbols to have different colours.  For example the squares I want to be yellow the  hexagons I want to be blue and so on (as seen in the screenshot). In the whole document.  It does not workout with the option "set rules".    Best regards Violetta

70
Andrew D
6 years ago
Hiroshi I
Hiroshi I
asked in Product Questions
Make health chart in Lucid

Hi i am very new here and just found the chart below and interested in using lucidchart. I am wondering how I can start up making a chart like below; I searched template gallery but unable to find it and guessing I may be started in the wrong place. Does anybody know how to create like the chart below?   https://d2slcw3kip6qmk.cloudfront.net/marketing/blog/2018Q3/project-dashboard/project-health-and-progress-dashboard.png   

421
Megan W101
6 years ago
Helen M
Helen M
posted in Product Questions
Client without Visio

I have prepared some flow charts for a client without Visio.  I have sent the charts to them as pdfs but they would like to be able to amend them etc in the future when I am no longer working with them.  Is there any way they can open them in Publisher?  Are there any other options for them to be able to amend the charts in the future? Thanks Helen

00
Andrew D
6 years ago
Zaki A
Zaki A
asked in Product Questions
How do I print to separate pages in Lucidchart?

I imported an AWS network diagram. When I try to print it it prints all the components and diagrams on one page even though I see "page seperators" in my diagram. How do I get it to print on multiple pages (based on the "page seperators")?

214
Zaki A
6 years ago
James-Mark O
James-Mark O
posted in Product Questions
Email already in use?

Hi when I try change my email on my account I get a notification that it is already in use but this is not the case. Please assist. Thanks

110
Megan W101
6 years ago
Tomáš J
Tomáš J
posted in Product Questions
BPMN Pool markers

Will be possible to add MI markers to depict multi-instance?

40
Tomáš J
6 years ago
Ashley O
Ashley O
posted in Product Questions
Adding chairs to a round table

Hello!  Is there a way to quickly add chairs (i.e. not manually) to the round tables in the floor plan section? I need 60" round tables with 10 chairs per table for my floorplan.    Thanks!  

70
Maison W
6 years ago
juanjaimepetersen
juanjaimepetersen
posted in Product Questions
Tranfer of Documents

How can I transfer all of my documents into a new accuont? I was working on my offices account and now I want one of my own. 

30
Megan W101
6 years ago
Brian C101
Brian C101
posted in Product Questions
reset UI tutorial

I just joined and upon my first login I was prompted with an introductory series of questions to customize my interface.  I entered the wrong choices e.g. I am mostly not a teacher.  Is there a way to reset it so I can re-enter those questions? Or is there some way to re-answer those questions once I am logged in?   

10
Tate S
6 years ago
Chris J101
Chris J101
asked in Product Questions
Talk Bubble Shape in Lucidchart

Hi There - I am hoping to use customer testimonials in a Lucidchart. I had the idea of a series of speech balloons for quotes which I assumed was a shape in the Lucidchart Library. But I'm not seeing. I know I could work around but a simple bubble with ability to put text into would be ideal. thanksChris

241
Chris J101
6 years ago
kim.galant
kim.galant
posted in Product Questions
How to control where Google Drive backups go?

How do I control where my Lucidchart backups go? Currently they all go into the root folder of my Google Drive which makes navigating it pretty cumbersome with a whole bunch of files that are irrelevant at the top of the screen. How to get rid of them or move them somewhere else?

130
Andrew D
6 years ago
Keabetswe M
Keabetswe M
posted in Product Questions
Lucid Org Structures

Good morning   I would like to find out how can one display more information in the "employee blocks" in the organizational structure?   Regards

00
Andrew D
6 years ago
Scott C
Scott C
asked in Product Questions
Change from inch to pixel unit dimensions in Lucidchart

 When working with rectangles want to see pixel dimensions not inches. How can I set that?

691
Scott C
6 years ago
Keesha C
Keesha C
posted in Product Questions
#Error on most of my charts

I went back in to modify old doucments and they were all #error in the data fields!!  I deleted some documents thinking I didn't need them only to realize that most of my charts are not displaying #error instead of the employee data that was entered.  Please help!!!

00
Keesha C
6 years ago
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