Product questions

Hi there it seems that to this date Lucidchart does not support the creation of causal loop diagrams for system analysis. Is this a new type of diagrams that is on your product roadmap? Thank you.

I am using Lucidchart on my Mac M1 using Microsoft Edge browser and I keep getting stuck in view only mode. Simply logging out and back in to Lucid does not help the only for me to get back to editing mode is delete all the cookies for Lucid and then do a force close of Edge and restart. I do not sign out of Lucid everyday but I shutdown the computer. Any idea how to resolve this?

Some months ago I created a layered diagram with multiple base layers each containing sub layers. The purpose was to hide a base layer and all sub layers would be hidden with it. For example: Base layer 1 Sub layer 1a Sub layer 1b Base layer 2 Sub layer 2a Sub layer 2b By hiding Base layer 2 I also hide sub layers 2a and 2b. Now I can't remember how I created sub layers. The document clearly shows the hierarchy:I need to add new sub layers. Can someone help me ? 

Hi  I saw the great integration between Atlassian Jira and Miro and I'm jealous :) Anything like that on the roadmap? See https://marketplace.atlassian.com/search?category=Charts%20%26%20diagramming&hosting=cloud&moreFilters=free&product=jira&query=miro  for more info gert.

ON two of my new charts the toolbar is missing. How do I get it back?

How do I make a line longer without moving everything connecting to it. Just extending the line at the bottom with no distortion on any line connected to it as this means I have to drag everything connected to that line (sometimes up to 10 or more lines) back into place. I've tried shift Ctrl Alt and searched the help for help. If this is not available can this be an added feature? Thanks in advance Aryour  

Hello I've been working on a large process map and during the project the text default for shapes changed from Center/Center to Top/Center.  I have used the 'Right click on shape and set as default style' and it is not correcting the issue.  Each new shape selected defaults to Top/Center text alignment.

Any plans to create a mobile app for Lucidspark? I can see that being useful particularly on a larger device like an iPad.

Hello! Is it possible to "unshare" a Lucid document that was shared to a slack channel? The sharing has perma-posted the doc to that channel and I'd like to remove that posting.

I'm trying to create a dynamic demo of a product we would like to build. Is it possible to trigger conditional formatting rules by clicking a shape? Thanks in advance for any help!

I pressed the X by the 'Standard' section in the toolbar and now it's disappeared - how do I get it back?

Hi if I have a wall on the 2D floor plan with a specific measurement is it possible to edit that measurement without affecting the length of that drawn wall? In other words I want a fake measurement.   Is that possible?   JH

Hi there I am currently on the Free EDU plan. How can set LucidChart to display only the free templates. It's somewhat annoying to keep clicking on templates only to find that they are in the Premium plan only. Cheers Steve

How can I ensure that connecting lines between boxes are totally horizontal or totally vertical

Hello I would like to use lucid offline but I do everything the help articles seem to say and still can not get it.  Am I missing something? What I have done: I am logged into my lucid account on Google Chrome on Windows 10 I have gone to Account settings to document settings to Lucidchart to toggled the button to on for "Make recent Lucidchart documents available offline on this computer." When I go to go to lucidchart.com when offline it just says no internet. Thank you   

I have watched youtube videos and it didn't help.  I started a new LucidChart diagram find the UML Sequence shapes placed an entity.  Every time I drag a line it is a "connecting line" instead of a UML sequence lifeline.   How to create a lifeline please (dragging doesn't work for me) please? 

Hello we tried to use lucidchart for rack but there is some limitation.  At the top of the screenshot you can see the default way to add text on each device.  At the bottom this is a manual way of what we want.    Do we have a way to set the default text shape on 1 line instead of multiple line ?  Can we add multiple text on 1 shape ?    Thanks

Hi Is there a way of resizing the area of a slide? (like Prezzi)  Zooming in and out of areas would be a very cool thing to do.  Paul

Some of my charts are missing.  I need to find them ASAP.

I am trying to create a ERD in Lucidchart based on the query provided by Lucidchart for SQL Server. However I would like the description field included as well. How can I modify the SQL query to include the description field?  Ex. attached from SSMS.

The method I am used to is to swap the shading of the participant and keep the participants position the same rather than keep the shading always in the same position (ie the recipient shaded at the bottom) and changing the participant thereby making the transfer of ownership very obvious.  Is there anyway to do this please?

Hello I have been using the Lucidchart Confluence plugin to insert some interactive diagrams to a couple pages. I have the rich viewer enabled to allow co-workers to use the different links set up within the diagrams. I recently noticed that the rich viewer isn't loading properly. I am unable to see the zoom in/out and gear icon on the bottom of the screen and the top of the screen is also missing the page list that used to be there. Is there a way to fix this? Thanks

 I cant seem to add anything that shows the size in feet like the prefab items you have already included..  I'd like to be able to just edit those but I can not change the font on say the W or the D for washer / Drier to say something like Cutter or Press

I'm trying to import the text file below and have noticed that the resulting Mind Map have nodes that are blank. It appears that Lucid Chart Mind Map import only allows up to 9 characters per node. Am I doing something wrong and/or is there a workaround for this?

I am seeing a few diagrams in my "Shared with me" folder that do not exist in the owners Lucid cloud environment. Its almost like the document was deleted by the owner yet still persists in other user sessions. Is it possible that documents can become orphaned for whatever reason? How can these documents get deleted if they are not visible to the diagram owner(s)?