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Have a team account trying to share template with the team can't find buttons

  • April 16, 2021
  • 1 reply
  • 5 views

Anatoliy I

I am on a team account and trying to follow https://lucidco.zendesk.com/hc/en-us/articles/360049440692-Work-with-Templates#share_your_custom_template

 

unfortunately the template I created doesn't have mouse over buttons pop-up allowing me to share. I also don't seem to be able to drag template from Personal into Team folder. Please help!

 

Thanks

Anatoliy.

Comments

Abby S
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  • Lucid community team
  • April 16, 2021

Hi Anatoliy

Thanks for reaching out on the community. If hovering your mouse over the template name doesn't provide you the option to share your template you can also find the Share option by right clicking on the document tile in the docs list.

If that doesn't help can you send me a screenshot of what you do see when you hover over the template name?

Hope this helps!