Product Questions

The photo's appear fine in my org chart but when I print nothing is printed. The name and position have a blank space where the photo should appear

I have connected an Org. Chart with google sheet and when i am working Lucidchart org. chart section and collapse the data say around 20 employees.  let's say if i went into presentation mode after that it doesnt show me an option to interact with the Org. chart collapse or expand features. 

We can change the format on a timeline but all the options I'm presented with are US based.   How do I get an option that more like 1st Feb 2021 2/1/2021 1/2  Thanks  

Is it possible to have graph paper (ie horizontal and vertical lines) as background in lucidspark rather than dot grid?

Hi! We need a hotkey for presentation mode. We use wireframing for prototyping game mechanics. These prototypes are shown in a story board format so it's imperative that we be able to control the speed that the frames of the story board are presented at. Using the mouse to click on a list of pages that keeps disappearing does not work at all. Please add this!

Hi I am building out a process flowchart that is very communications heavy. For each "event" where an email is sent I would like to link the draft email text to that icon. Can you share the best way to do this? Using the notes feature creates a large icon that would make the presentation messy. The email linking function is only for linking email addresses not email content. Attached image below all shapes in blue are emails.  Thank you in advance for any help!

Hi cannot import the add-in into powerpoint for mac and cannot find a thread that explains in more detail how to do it

Diagramming and searching for templates and basic operations are slow or failing. I have 250mpbs up/down.

I am attempting to create a conditional formatting that changes the color of a shape based on if it is in the same month as this month. I have discovered the NOW constant to be used in formulas but I can't figure out how to use the formula Month(NOW) in conditional formatting. This image should give an idea of how I think it should work.

I have created a grid by snaping lines together.  Howoever I just want to change the length of a line without repositioning all the other lines.  Because they are snapped the whole grid changes it's very frustrating to have to go and rework the whole grid again and again and again.  Is there a way to change the line length without moving all the snapped positions?  The first image shows the line that I want to adjust.  2nd Images shows that after I have moved it the snapped lines have moved also.

Is there a way to get a ZoomInfo org chart into a LucidChart?

I have swim lanes on the top and sides of my diagram.  I am trying to show responsibility for a function and then what the status is in our system.  The swim lanes are intact however the lines from the swim lanes on the left are visible but the ones from the top make no visible lines on the chart which is the whole point.  I've tried searching for options to make the lines visible but can't find anything.  Thanks

Hi I am trying to do a password reset but I do not receive any emails to reset it.  Can someone help me out here? This is not the first time I am not receiving emails. Even when people within my own org send me invites I don't get anything. 

I am able to create new shapes in Google Drawings and export them as "SVG" files. My drawing consists of unfilled shapes and lines over a transparent background. However when I import this into LucidChart the shapes become filled and much larger in size and the lines disappear. I have tried multiple measures in saving; changing line color grouping the objects etc. Has anyone successfully imported shapes from SVG files?

F1 doesn't take me to the keyboard shortcuts. Is there a new way to do so? Thank you

Is there a way to have the text take on a shape...such as an arch...where the text will look like an arch? Thanks Jeff

I am adding colors to the background of a table.   When I click on the paint bucket button I get a dropdown with a bunch of colors.   None of these colors is what I want.   I pick the color that I want from the color wheel.   I want to use the same color in another sell.   Is there a way to add it to the dropdown so i do not need to use the eyedropper?   I tried copy format but that did not work.   

I was using the free version and my chart went over 60 items so it prompted me to get a paid account. I paid for the basic one bc I dont need to use Visio. Now it says that I only have persmission to read/view only. How do I get it back to where I can edit the document? 

I upgraded to education license and since them I am unable to see any documents at the start screen after login. All I see is a gray dot that moves from back and forth. Please resolve this issue.

Hi I have created a large spider diagram (see snip). We would like to see whether we can create a similar picture based on imported data. The spider chart looks a bit like a social network diagram. A data import based on a mindmap doesn't seem to provide the opportunity to connect two level 2 items with each other. Or the possibility to connect the root directly to the a level 3 item that has already been in use by another item. So actually the question is: can we create an import data automation for a spider diagram within Lucidchart? If thats not possible what would be the smartest solution to get this done. We are thinking of continuous updates on the visualisation of this spider diagram therefore a data import would do the job (of course some manual adjustment can always be done). Thanks 

It was visible and then when I double-clicked on a box it went away. The icon up at the top left is greyed out so I am unable to click that to bring it up. Any information would be helpful.

I published my document and created a link. I dont want it live anymore so I deleted the document but still works even though I deleted it?

Please see diagram below. If I start with the top 3 boxes and want to resize the middle box the result is the middle example where the lines move with the resize. What I would like to have happen is the bottom example where the lines stay in place when the box is resized. Currently I have to manually move them back into place.  In this example it was easy to just re-position the 2 lines to their original place manually. However in complex drawings with lots of lines this is incredibly frustrating. Hopefully someone can help. Thanks!  

Embedding a particular diagram page into a Confluence wiki page works so long as the Rich Lucidchart Viewer is turned on. As the wiki page loads up however this doesn't work properly. I'm wondering if this bug is known and if there are any plans to fix it? Easiest way to explain is via pictures. Here's what I see for about 5-10 seconds after the wiki page first loads:  Once the Rich Lucidchart Viewer actually kicks in what I see suddenly transforms to the correct view:  It would be really nice if the correct pages from the LucidChart diagram were to load initially. 

We have recently integrated LucidChart with Confluence and in the last 2 weeks I have not been able to see the LucidChart images in Confluence.  I get an error "app.lucidchart.com redirected you too many times".  Does anyone know what is causing this and how to resolve it?