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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,596 Topics
  • 13,553 Replies
5596 Topics
Heather C101
Heather C101
asked in Product Questions
Is there an envelope shape in Lucidchart?

Is there an envelope icon/shape somewhere? I can't seem to find one.

522
Heather C101
4 years ago
Philip T101
Philip T101
posted in Product Questions
Where is the choice for text?

I used to be able to drag the text box over into the chart. Now that is gone!  How do I get the basic boxes back?

01
Tate S
4 years ago
Susan M
Susan M
posted in Product Questions
Lucidchart as visio alternative

I am using visio right now and am looking for a change now. Searched the internet for best visio alternatives and found Lucidchart as one of the best one. But I am not sure about how the whole process of importing visio files in lucidchart work. Will it be an easy task or it stucks somewhere in process. See: https://mychartguide.com/best-microsoft-visio-alternatives/

31
Tate S
4 years ago
Richard H101
Richard H101
asked in Product Questions
Connecting Lines to Lines in Lucidchart

Hi - very often I need to connect lines to lines for example in defining a varied asymmetrical boundary around objects (a shape won't do). So I need to connect one line to the next in sequence. How is this done? Thanks.

872
Taylor K
4 years ago
Burkhard K
Burkhard K
posted in Product Questions
I cannot center the finished diagram on the middle of the sheet

See title

51
A
4 years ago
CARLFUSCO
CARLFUSCO
asked in Product Questions
Format painter in Lucid: copy the format of a shape and paint it to other shapes

Is there a way the copy the format of a shape and paint it to other shapes similar to excel?  "Format painter"?

1173
Annika W101
4 years ago
Christopher M103
Christopher M103
posted in Product Questions
Is there a way for layers to -not- be grayed out?

When I have multiple layers the all the objects on the layers I'm not currently editing are grayed out. Is there any way to have them just display normally? It's visually difficult to work with items that are related across layers when the contrast keeps changing when I switch layers.

111
Annika W101
4 years ago
daniel f
daniel f
posted in Product Questions
Exporting documents to an other business whom uses LucidChart

SBKTelecom has produced massive documentation for one of our clients "Staples" over the last year detailing all aspects of their new branch WAN architecture among other things. I today got news that Staples was also in the process of testing out LucidChart. The client was asking us if there was a way we could transfer these diagrams under their account or share RW access for Staples team to keep them up to date or evolve without them doing the work all over again. Obviously we have other clients on that platform and would like to know the way to export all their documents we are creating for them.

101
Flavia D
4 years ago
Loretta102
Loretta102
posted in Product Questions
Connector lines

Is there a limit to the number of times I can use a connector line in the free version?  After completing a couple of very simple flow diagrams I am now prompted to upgrade to a paid version to be able to use the lines.   Thanks

01
Flavia D
4 years ago
Julie J101
Julie J101
asked in Product Questions
Aspect ratio lock doesn't work in Lucidchart

I have imported some svg shapes and I am able to change the color and the size if I use the slider. But if I want to make them all conform in height I can't lock the aspect ration when I manually enter the height. It just doesn't work. It toggles between blue and black but the width remains the same as I change the height regardless of which color the lock icon is.

302
Flavia D
4 years ago
Tyler L101
Tyler L101
posted in Product Questions
How do I combine my diagrams to make a single .pdf to print as a booklet?

I have 30+ documents I want to create as a .PDF with pages. How do I accomplish this?

101
Flavia D
4 years ago
post
post
asked in Product Questions
Open previously stored Lucidchart files?

Hi there! Am I right that Lucidchart was previously available as a downloadable desktop software? II have some flowchart files on my hard drive that I desperately need to open and I could swear they were made with Lucidchart but now I can't find any desktop version and neither can I see any obvious way to import the files into the browser version. How can I access my previously-stored charts?

591
Chase V
4 years ago
Jeremy W
Jeremy W
asked in Product Questions
Error loading shared Lucidchart documents

I am unable to access or see any of my documents or others that were shared with me.  I have tried multiple times over the last couple hours and other team members are able to load theirs.  Any ideas of what they problem could be?

161
Chase V
4 years ago
Account A
Account A
posted in Product Questions
Can't unlock rectangle

I've placed a rectangle in my document and locked it. Now I need to resize it but when I select the rectangle the lock (and everything else in the format bar) is grayed out. I don't have layers or anything. I've even tried deleting everything else on the page. Still no go. What am I missing?

61
Megan W101
4 years ago
Chris G106
Chris G106
posted in Product Questions
Pivot Table Integration

I'm looking to reference specific pivot tables within Google Sheets and therefore when I update base data and the pivot changes that there is an opportunity to dynamically change the table on the diagram. Is this possible?

151
Eric R
4 years ago
B
Bob B102
posted in Product Questions
Lucidchart Folder

I have a folder with several diagrams.  The main diagram links to the others (using shift-cmd to select).  Is there a way to get all these into confluence and keep the links intact?

21
Eric R
4 years ago
DINH
DINH
posted in Product Questions
URGENT!!(Free Account) pb with Adding to my flow chart

I created a flowchart yesterday. I currently have 29 of the 60 objects per document and now the document will not let me add any more object without upgrading. Please Help!

11
Chase V
4 years ago
Chun-Soon L
Chun-Soon L
posted in Product Questions
Possible to Duplicate a Slide in Presentation Mode?

I'm working on a presentation and love how everything smoothly moves to each focal point of my chart. However there are times I would like to duplicate a slide to show the same slide area but with a new element for example slide A has a woman sitting and slide B is the exact same image but now a halo appears around her head. How to do this?  I also tried to create a replica of the image in slide A as a separate layer which shows the halo but I am not sure how to turn a layer into a slide.    Any help for this lucidchart newbie is much appreciated!

11
Chase V
4 years ago
frederik.krogsoee
frederik.krogsoee
posted in Product Questions
Smart Fields are missing?

Hi I would like to use the smart field feature to automatically push the value of account & opportunity field Salesforce fields into Lucidchart Account maps. It's explained here in the latest section of this post: https://lucidchart.zendesk.com/hc/en-us/articles/360022055032 The problem is I only see the Contact object and not the opportunity or account object. The integration is setup in admin panel but it still doesn't work.  What am I missing? Who can help? Thanks! 

42
Valentin S
4 years ago
John M107
John M107
posted in Product Questions
Creating New Login

I signed up via my Google Account but now I want to login with a traditional account name and password.  Is it possible to make this change?    

31
Tate S
4 years ago
David L104
David L104
posted in Product Questions
Smart Container Refresh

When I close my document with Smart Containers the ability to refresh the data disappears.  My source data is located in Google Sheets.  How do I update my document when re-opening the file?Thank you

231
Chase V
4 years ago
Luke G
Luke G
posted in Product Questions
New templates for onPrem

Is there a way to get additional templates other than the prepackaged ones for LucidChart OnPrem?

01
Maison W
4 years ago
Michal R
Michal R
posted in Product Questions
minimal 3rd party account for collaboration

What is the minimal account type that a 3rd party need to have in order to be able to edit a diagram shared with them?

01
Megan W101
4 years ago
Boykin R
Boykin R
asked in Product Questions
Need an org chart with two leaders

I want to have co-CEO's in my org chart such that the second level of leadership would all report to both.  Is that possible?   Thanks

321
Maison W
4 years ago
Luis O
Luis O
posted in Product Questions
foreign key (`cod_Cbs`) references tb_cbs(cod_Cbs)

Good morning I have the paid version but I am having problems with the Mysql code generation (which is the one that interests me) as a result I want the FK to relate to my tables under the keyword "reference" this allows me not to You can enter values ​​that are not in the other table in your KEY. Example I look for this: CREATE TABLE `TB_CBS` (`cod_Cbs` int NOT NULL AUTO_INCREMENT`name` varchar(50)`description` varchar(500)`image` varchar(150)PRIMARY KEY (`cod_Cbs`)); CREATE TABLE `TB_Bonuses_Cbs` (`cod_Bonuses_Cbs` int NOT NULL AUTO_INCREMENT`name` varchar(50)`description` varchar(500)`cod_Cbs` INTPRIMARY KEY (`cod_Bonuses_Cbs`)foreign key (`cod_Cbs`) references tb_cbs(cod_Cbs)); However what I get is this: CREATE TABLE `TB_CBS` (`cod_Cbs` int NOT NULL AUTO_INCREMENT`name` varchar(50)`description` varchar(50)`image` varchar(50)PRIMARY KEY (`cod_Cbs`)); CREATE TABLE `TB_Bonuses_Cbs` (`cod_Bonuses_Cbs` int NOT NULL AUTO_INCREMENT`name` varchar(50)`description` varchar(50)`cod_Bonuses_C

41
A
4 years ago
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