Product Questions

A colleague of mine left the company and we need to access the lucid chart created with the cancelled email.

Is there a way to open the data source (e.g. google sheet) from within LucidChart? I am trying to look at the source data that another team member linked and want to do so in a full view of google sheets without searching for the sheet. Given that the data is linked through a URL I'd think it is possible but I can't figure it out.

I have created a link (under the lightning) but when I export the diagram to a pdf-file the link does not go to the website. The link does work when I am still in Lucidchart. What is going wrong? Sashia

Necesito ayuda quiero hacer mi trabajo y no me deja escribir más  

I've noticed a change in the edit feature (or building feature) for org charts.  I used to "hover" the part of the chart I wanted to modify add a new item and the outline would appear for me to then make the change I wanted to make.  Today in my effort to prepare for a client meeting on his org chart that edit functionality seems to have gone away.  In the right lower panel it appears to have the section of the org chart I have selected but I'm struggling to Add/edit in any way.  Suspect it is right in front of me but need help finding the edit feature for an existing org chart.

I am not sure what happened or what I did but my shapes and texts within them are not visible.  I see only a few lines I created.  The document is still there but can't see the chart I created.  Please let me know what I did or what I need to do to make my work visible ?  Thanks

No dialog appears when i click "Export" when i try to convert ERD to SQL

I'm glad I wasted an hour trying to document my equipment rack. It's easy to use but the only reason I'm not using Visio to do it is because Visio doesn't run on a Mac. I will have to revert to my Visio which incidentally comes with Visio compatibility not like your overpriced monthly plan. Why BOTHER calling it a "FREE" account when you should just call it "Expires after 20 minutes of use) account." You suck. Good riddance.

I've noticed a change in the edit feature (or building feature) for org charts.  I used to "hover" the part of the chart I wanted to modify and the outline would appear for me to then make the change I wanted to make.  Today in my effort to prepare for a client meeting on his org chart that edit functionality seems to have gone away.  In the right lower panel it appears to have the section of the org chart I have selected but I'm struggling to edit in any way.  Suspect it is right in front of me but need help finding the edit feature for an existing org chart.

¿Cómo puedo agrupar y organizar todas mis ideas cuadros de texto y dibujos? También me gustaría poder moverlos libremente por mi lienzo sin tener que mover todo individualmente.

Is it possible to show specific metadata for one / all objects in a visualization from the imported 'Items' collection?   Most of the valuable metadata seems to be wrapped inside that collection so being able to drill into specific items there to show on the visualization would be extremely helpful. 

Every time I try to delete my account an "unknown" error pops up and suggest me to contact support.  Please help it should't be that difficult 

I saw the previous post by the same question title but cannot follow the answer that was given (below). I couldn't find your "basic shapes" library. And from a user perspective shouldn't a function exist that allows the user the option to choose whether they want to move the shape or the entire diagram? Seems that would be far more user-friendly than having to redo an entire map with new shapes. 1 Annika W. Lucid Manager October 30 2019 13:47

Is there a way to sync the charts with PostgreSQL?

I get a lot of value from the template. Particularly the project management and dashboard templates. Are there a third-party vendors or any other sources where I can see and possibly purchase more?

My team has a team license and our vendor has their own team license. We'd like to be able to work with our vendors to update diagrams. Is there a way to link our team accounts so that we don't have to double dip and buy more licenses for the external teams that already have licenses for editing diagrams? 

I am using LucidChart for the first time in a more advanced way and am struggling with the templates and finding a good decision tree template that would be able to link data but align with a security assessment type questionnaire. Does anyone have a good template they could share or recommend?

Hi I am wanting to export a graph and add it into a PPT. No matter what I do (JPG high quality) PNG etc the file keeps exporting in small dimensions and it becomes bad quality when I enlarge in a PPT.   Can anyone advise how to export a file with larger dimensions so the source is higher quality?

Was trying to reply to my previous post's comment but I sorta gave up when I couldn't find a way to do so and decided to just make a new post instead. I've finally done a bit more testing regarding this issue but basically what happens is that whenever I use CTRL + Backspace it'll cause the first letter to automatically create a space after. After testing this several times I believe this might be intentional rather than a bug though I am sort of unsure as of to when exactly is this useful.

How can I filter the resources in my diagram? Can I use a filter for more than one view or do I have to create it for every view I want to use?

How can I navigate my model in Lucidscale so I can easily find specific resources?

How does Lucidscale draw lines between my resources?

How can I view metadata about a specific shape in my Azure Lucidscale model?

Why is my Azure import taking so long? Can I speed it up?

How can I create a new view in my model? Do I have to make one from scratch every time?