Product questions

I cant edit or delete any file i don't receive any message saying that i am in a view mode. the storage showing that it is 98% full and i am trying to

I was migrated to a team account by my company and all of my diagrams are gone.

I'm struggling to get a GKE cluster to show up in the model. Under GKE clusters it shows 0/1. Trying to click the eyeball icon says "Use filters to hide or show an individual GKE Cluster and its contents." I've tried creating a number of filters for GKE Clusters with different criteria and I'm not able to ever get it to show up. Any advice?

I have followed all instructions on Addon setup once adding in a lucid chart to the google doc It comes up with the loading but doesn't load the image.

I create a flow diagram and don't know to export it in several pages. i can just export it in one page

I would like to insert an icon to a shape. I selected the Icon Sets but I don't see a way to insert the selected icon to my shape. Please advise. Thanks. Caroline 

Hello I understand that a decision was made to allow free users to only have access to their three most recent documents in lucidpress so I'll live with that (and most likely not use lucidpress nearly as much as I used to.  However in the view-only mode for all of my old documents the font shows up as illegible black boxes.  Further I cannot download my old documents either rendering them completely useless.  Two questions:  1.  is the view-only mode "all font looking like black boxes" just a bug that will be fixed?  2.  Will I no longer be able to even download the documents I created on lucidpress?  

We have two accounts both with many documents. We'd like to combine both and just have one account but we don't want to lose the documents from either account. 

Assume I create a sequence diagram with markdown.  I can create the diagram but I cannot determine which items go in which order.  For example: A -> B: Step 1 B -> A: Step 2 A -> C: Step 1a I want something like: A     B     C How can I determine which elements go in which order

Hi I have recently migrated to a new domain within my company and need to update the email address but because I access using Single-Sign-On authenticating with my Microsoft O365 account I don't actually have a password on Lucidchart and therefore cannot make the change. How can this be resolved?

I'm unable to print any of my flow charts using the "Print" option.When I get to the print options  I click Print the dialog closes "Generating file" comes up then "Processing complete".  Then nothing.I'm using Chrome. I've tried removing the extensions (which I saw in someone else's question) but its still not workingHelp

Hi there I deleted an account with all it's documents by accident is there anyway you could restore it for me? I deleted the account 10 minutes ago   regards   Nick Best 

Hallo zusammen  ich habe ein Board erstellt und werde das Unternehmen verlassen in dem ich derzeit arbeite. Wie kann ich nun die Ownerschaft für ein Board an meinen Nachfolger übertragen? Sodass er alle Rechte und alles hat um dieses Board weiter zu nutzen wenn ich nicht mehr da bin? Danke und liebe Grüße Andrea

Hi does Lucid has the synchronised copy feature similar to Visio to create separate pages for the org chart?

When I use the python script to attempt to generate a .json file to upload i get an error saying No module named 'azure' what can I do to get around this error?

Is it possible to have non-paid subscribers add comments or stickies to a board? The use case is that we've created a board for some work and want someone to be able to view and provide feedback. What's the best way to do that? I've tried to add them as editors but the message they receive is that they are accessing a Premium Feature.

As far as I can tell so far (new to LP) - arrows are sticky to object's side edges. I want to place an arrow's starting point (or end point for all it matters) in a random place over an object (in my case - a design PNG file). Example: Starting From a CTA button in the middle of the screen. In Miro for example detaching an arrow can be done using the CMD key while moving the arrow edge. I could not find a way to achieve that. Is that doable?I assume it isn't doable hence the "feature request" I think it's super basic and should also be easy to solve. If in fact it's NOT possible please solve it ASAP because it's a blocker for a UI/UX person which his using Lucid Park.

Would like to apply square dimensions to groups of circles by using my key pad

I'm redesigning our database and I'm unable to change the shapes of the entities in the ERD i've created. Currently I'm using the free trial could this be the issue? If not please advise.   Thanks! Love the software so far with exception to this bump in the road.

So I was log out of lucidchart when I logged in again using my Office360 I see none of my documents. The email of Office360 is the same email as the one I had open the account with Lucidchart. Help    

Hello could you please tell me if it is possible to change the "Notify by email" checkbox value when sharing diagrams? By default notify it is checked. We would like to change the default to unchecked to avoid unnecessary spamming of our users.

Hi team i was going to delete my account. So I did remove (delete) 5 users already however this still show up in my Account Setting page. Please advice.

Is there a way to import UML Class Diagrams from text file ?

How can query Jira Server on-prem to find all the Jira issues that have Lucidchart diagrams embedded into the ticket via the Lucidchart Jira Plugin?

Confluenceデータセンター版のLucidchart Pluginに関する、log4j2の脆弱性対応について確認したいです プラグインのアップデートが必要なのか等確認したいです 現在の対応状況について教えてください 特に対応不要の場合でもお知らせください