Product Questions

Hi there I'm trying to close my account but I'm told I can't as the team member - me- needs to be reassigned. Please can you close my account? Thx Steve

When sharing with a link I am confused as to the difference between the options.  I can choose a link for anonymous guests log in not required or I can choose public (with various editing options)  So by inference the public link requires the person to log in or create a lucid account?  Is that the only difference between anonymous (edit) and public (edit)?   Thank you Lynden

I am using an Office / House tempale (building a plan). When I add a room it says I am trying to use a "Premium" feature and must upgrade to "Team". I am not trying to use a Team feature - just features available to me for my Individual Premium account. I am not able to proceed - this is very annoying.

When I launched Lucidchart on my phone a pro tip came up that showed a conditional color formatting that I can't figure out how to do. (I assume it's a Conditional.) In the tip video it showed 4 boxes with 1 box above the 3 other boxes. The tip showed the user clicking on the left box on the bottom which changed the top box to the same color as the lower left box. When that user clicked on the center box on the bottom the top box changed to the same color as the lower center box. And when the user clicked on the box on the right on the bottom the top box changed to the color of the right box on the bottom. Can anyone help me figure out how to do this? Thanks!

Hi I'm not using Lucidchart at the moment just wondering if cancelling my account will close it forever or if it can be reactivated with my documents still available? Thanks 

I am attempt to export an image to Google Drive. I select Export to Google Drive give some options and select "Download". But that just downloads the exported format to my local drive. Not what I want to do. I want to export the image to google drive as selected.

I created a flowchart and now I am unable to edit the document. I am prompted to request a license from the administrator after I have already created it. 

It would be nice to be able to change the owner of a document from one user to another without having to copy the document or remove a user account.  Use case:  a user changes role/project and documents they have been working on are assigned then to a person taking on the role.  Imagine a bunch of documents. 

The description of the Share --> Publish feature reads "Generate a continuously updated link to share with others". The word "continuously updated" gives the impression that the link shows a live view of the document. In other words if I update the document at anytime after generating the link then those changes will be visible immediately in the published link. However this does not appear to be the case: the link appears to capture the document at the time it was generated and any updates afterward are not reflected. Can someone please clarify how this is supposed to work.

How can I create text that is curved - either following a curved line or circumference of a circle?

Hi I'm trying to build an architecture diagram where each shape has custom properties (like description wiki url repo url contact person etc.). I wanted to show all of this information in a panel at the bottom when the shape is clicked instead of showing it within the shape using formula. Kinda similar to the properties plugin in draw.io.  I tried to create such a panel in another layer and toggle that layer using shape actions. But that panel can't access the properties of the shape that was clicked to show in the panel.   Please suggest a solution.     Thanks  Nishant 

The video on this topic says that swimlane borders will show adjustment arrows to change the vertical size of a swim lane.  These arrows do no show on my diagram. Any ideas?

I have a link to a google sheet the data is successfully uploading into the org chart but now as I update who reports to who the actual chart isn't reflecting those changes? I refresh the data set the data set has the updated info but the org chart doesn't change. Am I missing something here?

HiI've got a PostGres server I want to extract the public schema from. I can get the code to work and extract the ERD to a CSV file. However the code provided by Lucid (Below) doesn't extract the relationships between tables? "SET enable_nestloop=0;SELECT 'postgresql' AS dbmst.table_catalogt.table_schemat.table_namec.column_namec.ordinal_positionc.data_typec.character_maximum_lengthn.constraint_typek2.table_schemak2.table_namek2.column_name FROM information_schema.tables t NATURAL LEFT JOIN information_schema.columns c LEFT JOIN(information_schema.key_column_usage k NATURAL JOIN information_schema.table_constraints n NATURAL LEFT JOIN information_schema.referential_constraints r)ON c.table_catalog=k.table_catalog AND c.table_schema=k.table_schema AND c.table_name=k.table_name AND c.column_name=k.column_name LEFT JOIN information_schema.key_column_usage k2 ON k.position_in_unique_constraint=k2.ordinal_position AND r.unique_constraint_catalog=k2.constraint_catalog AND r.unique_constraint

Hello I am trying to embed a lucid diagram into a confluence page and do not want to use the rich editor (our team dislikes the way the rich editor scrolls and interacts - we wish the diagrams to simply look like images but with the ability to live update when we wish). It seems the pages setting in the properties modal is not respected unless the rich editor is selected. Is there any solution to this? Thank you

I have an account with an active licence paid by the company which is my main account. Recently I noticed that I'm being logged in with SSO but it's a duplicate account with no active licence. Ideally I would like to use the SSO account and merge the username/password based one into it. However I can't do that because the active license is on the account I would have to close. I tried the steps in this Help post but I don't have the option to close the SSO company account. Is there a way for me to transfer the active licence to the SSO account so that I can then close the former?

I have  a lucid chart  I want to copy it in a pdf or doc or doxc save to my computer 

Your app on iPad does not let me to open my charts. I first created them without an account. Then I created my account on your site in a browser on my laptop (email:  lucidchart@gwizdka.com)   The app on iPad blocks "create account" and blocks "use your email".  Only login with Google/Office 365/Apple are not blocked (not grayed out).  Why?  

I would like to add a link in a certain step in lucidchart to an external saved word document which describes detailed steps.Example: - The business process describes the preparation of an offer.- Step n of the business process describes how to enter the data into the system. - For this step there is an instruction in Word with the single steps in the corresponding software. I would like to link these instructions in step n.

I really love Lucidchart for software engineering with UML. I'm considering asking my company to upgrade my account but there is one thing that I'm hesitant about. We use Google Workspace and I love the Lucidchart plugin for Google Drive but it seems that Lucidchart saves the diagrams I create under my account's drive in a folder called Lucidchart. Is it possible to save diagrams to a shared google drive within my organization instead of my specific account? As an organization we want to keep all project files on the shared drive and not on employees google drive. If this is possible in the premium account I will definitely campaign for the upgrade.

I would imagine that if you created a page and wanted to import the contents of another page you wouldn't want to replace the contents of the page you wish to import into. This isn't how import page works though. How can I import a page and include it in a section of the destination page without replacing the entire destination page? I would simply use duplicate if I wanted to replace the entire page

We have a unique situation where one of our employees is going on long term disability. His manager will have to take over all his individual files (they were not shared in a team folder). Looking at the help articles and support posts looks like the only way to do this is to delete his account and transfer the contents?  If you have another method please let me know. Thanks!

Hi When I add a new document this morning every shapes and lines are default rounded and I cannot find any default to change this feature back. Where can I change default settings to NOT rounded?

I am trying to pull data from a google sheet is that shared with me. But I am unable to find the google sheet on the list of sheets. Do I need to own the google sheets to pull data from it? 

I agree with Benjamin H. I too can't copy multiply cells in the 'table with header'.   I am using the online version of the software!