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Krista G
March 21, 2022

Adding a user - no email received

  • March 21, 2022
  • 1 reply
  • 32 views

I added a new user but that new user never received an email so he couldn't login...  I don't see an article to help troubleshoot this scenario.

    Comments

    Shanna H
    Lucid support team
    March 22, 2022

    Hi Krista thanks for posting in the community!

    Please submit a ticket using our contact support form and provide their email address of the user you invited so we can look into this and help get them added successfully.