Product Questions

I see that you can still view documents after you cancel a paid account but can you still export them to the variety of file types? It also says that you will not be able to edit your documents with full functionality--what capabilities can I expect?

After we click the button from Salesforce the Lucid chart only allows us to make one change before the document locks up. We can still navigate but we can't adjust any of the picklist fields. We noticed that we don't have users assigned to the Saleforce app so wondering if we have the proper licensing. Does Lucidchart need to give us access because we can't find that anywhere on your site.  

I am interested in putting up a presentation on our website as an education tool. Is it possible to embed a presentation on a website and have a user (not a Lucidspark member or member of my team) click through a presentation on the website? 

Hi there  I want to create a basic floor plan where one of the walls must be excatly 22 metres long. I need to know how can I set up excact measures because if I use "drag functions" the lenght is 221 metres or 219 metres (i am not able to have 22 metres).   Thank you for your help. Radomir

I added an editor to an org chart but they seem to only have permission to view the chart. They can't move people around add or delete. Am I doing something wrong? 

Hey! I am trying to export a Gantt chart to Excel I went to Download as CSV of Shape Data - I did get the shape data in the CSV file but not the Gantt chat :-)  How do I transform it from "data-info" to a real chart?   It's quite urgent.    Thanks!

Good day  We are planning to purchase 3-5 users. We know that there is a password protected when publising feature for a 'Team' plan.  Please advise if there is a way to set password protection between users of the Team Plan? Meaning diagrams/flow charts created by User 1 for example cannot be viewed and access by User 2 or any other users within the paid Team Plan. Please advise. Thanks. 

I want to be able to use Lucid Charts to create a process flow diagram with a group of 15 but need functionality for each audience member can place comments/text box messages within the process flow.  I currently use Mural for facilitating this type of sessions as it allows for the audience members to paste "Stickie" notes anywhere on the screen.  Does a similar functionality exist in Lucid Charts? 

I am using a template.  I am trying to use the same color fill from one cell to another but can't see to use the paint brush or copy style to do that.  Is there a way to format fill so color from one table cell is the same to the next?

Hi  I'm getting errors importing an AWS account using the IAM User method. I'm able to get this working correctly with cross-account roles using the same permission policy. I'm also having an issue importing with the AWS CLI Script method. I'm able to generate and import the JSON but the model created from it is empty. Thanks

Hi We are in the process of moving Confluence from the server to the Confluence Atlassian cloud instance. Confluence cloud migration assistant suggests at step "Assess your app" to contact you as there is no migration path provided. Any suggestions are welcomed. Thank you

Hi we have Lucid Charts and are working with an external team on their Lucid Charts. The import functionality for Lucid is clunky; is there a better way of handing over documents e.g. can we add them to our Lucid account delete them and as part of that process handover ownership to someone internally?   Many thanks :)

Could Lucidchart gives an official response about the log4j vulnerability?

Good afternoon We have a handful of users that use Xmind 8 Update 9 on their desktops.  Please advise if this version of Xmind is exploitable under this vulnerability CVE-2021-44228.   Is so what is required to mitigate the vulnerability? Thank you.

Hi I am looking for Lucid's data deletion policy. Do you have a documentation how documents are actually deleted and how they are removed from Lucid's systems? In order to use this product for certain information I need to ensure that the data can and will be deleted from Lucid's systems when necessary.

Lucidchart plugin version 1.24.20 Confluence data center 7.13.2    

Hi   I have  huge Entity relationship diagram in lucid and i want to generate vsdx file and import in draw.io but its not getting import in draw.io .   Could you please suggest? I am using paid subscription of lucid and my company adobe has paid subscription of lucid.   Regards Neha 

Is the exporting of web links supported in the CSV download of a LucidChart? I added some links but I did not see them when I do an export of the shape data.

I have 5 pages in my document everything worked fine for weeks until today. Now I can't open one of the pages. The other pages open and work fine but just this one when selected it keeps the content of the previously selected page without refreshing it with the content of the selected page. The zoom in and out shows change but the content is the same it is not updating with the right page content. Used in another browser and the behavior is the same. What could be happening?

I have a very simple diagram for some reason 2 of the rectangles have become scrambled. They look fine in the editor but when I export as PDF or PNG they come out... scrambled. They also show up scrambled in the preview in the file list browser under "Recent Documents" (see attached screen shot).  I'm pretty sure this is a bug... I also did a bug report but there was no way to attach an image there! Hoping for some help in how to save this diagram! Thanks!

I have a PostGres DB I want to extract the public schema from. I can get the code to work and extract the ERD to a CSV file. However the code provided by Lucid doesn't extract the relationships between tables?  The following column is missing some data:   character_maximum_length  The following columns are EMPTY:  constraint_type   table_schema table_name column_name   help please

I want to draw a line that is just a drawing and does not have a mind of its own when objects around it are moved. The electrical symbols have them but I can not figure out how to create my own drawn line with no  connection.properties. How do you do it?

I see we can provide documents and types but can I create an area to document constraints? I've seen that null/not null is not yet supported but can we at least get some place to articulate constraints textually (bonus points for formally)?

Hi   I am building ER diagram of existing system .The document size is growing bigger . Could you please suggest some feature to make it more readable for the users ?   One point which I can think of is to collapse the table but I don't see that option with the table . Kindly suggest   Regards Neha

Microsoft Teams App Integration I have a paid Lucid license and use MS Teams. Does another user need to have a paid 'lucid' license in order to 'view or edit' a lucidchart that has been added to a channel in Teams? At present the way I share my lucidcharts with colleagues is to 'publish' them and send them the URL (which they can 'view'). I just want to know how/if that method would be improved through the Teams integration. Thanks