Product questions

Hi I started mapping customer journey via free account after a while I can not copy and paste or add any shape. it says I need to try premium. I do not want to go to premium how can I end my map while using free accout?   Thank you Nino 

I have been invited to a team document and have received the invitation email fine with the Join ID. I click on the link and get to the Join Team screen but when I choose to Join Team with the provided I get an error message saying that it is invalid and to contact Facilitator. Facilitator is unhelpful and requested that I contact Help Desk. How do I go about resolving this? Thank you

I like the auto layout feature of Lucidchard when adding new elements to charts what I do not like is that 1) lines do not stick to the starting positions I have made and 2) that lines does not respect elements but simply goes through these.Are there anyway to force lines to keep the original starting positing and ensure that the move around existing elements?

I've created a large number of lines all connecting to a single box.  For clarity and inspired by the Layers tutorial I added the lines to a new Layer so they can be hidden -- but now if I want to move a line to connect to another side of my box they don't seem to connect any more -- the line doesn't "see" the box or its connection points.  Is there a way to connect a line on one layer to a shape on another layer? Thanks!

I want to place the same shape in multiple layers.  The use case for this is a complex diagram where the receptor ( the user that reads the diagram ) can focus on just one layer.  But some of the shapes are used in multiple layers.   More specifically if you have a web application with two use cases and one HTTP container  then the layers for both the use cases will contain the shape for the HTTP endpoint.       

Has a shape been created for an Azure Virtual HUB?

Is it possible to set different document states for individual tabs in a document? We often group related diagrams together in a single document with each on their own tab. Different diagrams get reviewed and approved at different times so it would be convenient to be able to set status per tab.

It seems that lots of people feel that linking from one shape to another shape would be valuable. I would love to see this feature supported in Lucidchart.  Miro has it and it's made me rethink where I spend my time diagramming.   I'm a power user of Lucidchart and generally love your product but I'll be leaving unless you can support this function. 

First time user.  I am trying to create a duplicate diagram to work on it on a different page.  When I go - File - Duplicate - and go to the new page it gives me a link instead 

Hello I see a need for a shortcut to do "Zoom To Page."   Karl

Just a quick note to share with your team how much I enjoy using Lucidchart. BY FAR the best diagraming tool I've ever used. Templates are fantastic too - exceptionally comprehensive. So happy I found you guys!

I have an organization chart that goes 5 levels deep. Each node has tthe level defined as an attribute and I create group views based on this level. I see no way to add actions to the nodes in the group views.  Is there a way to add actions to the group nodes?

I am able to import some accounts without issue.  There are some in my AWS Organization though that come up with the generic error: "Something went wrong when creating one or more data sources" Is there any way to see more information about what went wrong or suggestions about what different approaches I can take. I am using a cross-account role.  It has been deployed in a consistent IaC way across all accounts so no issue with permissions / naming that I can see - other accounts work fine.The error usually takes about 15 - 20 minutes to appear.

I have been using Lucidchart and Lucidspark for myself and think its amazing. I am wanting to use it as a tool for my software development team at work but we are a financial institution so i have to complete a full information security review before being able to use your tool.  I have one question i cannot answer after reviewing your security and data documents (thank you for those by the way they helped a ton). “How is our data safeguarded/segregated/isolated from your other customer’s data?”  Just a high level answer would be greatly appreciated so I can complete this review and start using the product! Thanks so much.

I want to change the account owner from the resigned employee to their successor.   

I am not able to save a chart to my hard drive?

I am wondering if there is any way to disable the export feature for view-only licenses?

I created a workflow diagram and want to insert a hyper link to an external web page. I have been able to figure out how to add it. The issue I am having is I want to post this workflow on an internal web page as a document and have anyone who accesses this document to be able to click the hyper link (hot spot) and it will open the web page document. Is this possible without having access to Lucid application? I am printing/saving the document as a pdf.

I need to change the account owner on our Lucidchart account. The current owner is currently deactivated. 

I can't find / view the revision history on a document reviewed many times. I've reviewed a document many time and need to urgent revert to a previous version I was able to view and access previously. Please assist urgently.  

Hi We are trying to fix our LucidChart SSO but when we go into SAML activation settings it says it is not allowed and we are not allowed to configure.

Hi there I frequently share a Lucidchart URL of the full document to non-lucidchart users. They love it by the way. I want them to enter the document on a certain tab in a certain view. How do I manage the view they enter when opening the URL? It seems to be off all the time now but I cannot find a place where I can change this. You would really help me by solving this problem. Thanks!

Hi I'm able to integrate Google Slides with LucidCharts and Import a chart from a LucidChart tab. However the chart has several layers and when I insert this chart into a Google slide it shows all the layers. How do I insert the chart but show only the desired layer?  Thanks Marc

Hello! I was working with Lucidchart in Google Slides when I was suddenly unable to interact with my diagram due to an error that states ‘service invoked too many times for one day:urlfetch’ Do you have any tips that will allow me to keep editing??

When I select Custom Crop while trying to export as a PDF it zooms into a very small portion of my flow chart and does not allow me to zoom out therefore I can't crop the diagram as I would like.