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Having an issue with copying to another layer:


I've got a large diagram with many connector arrows between elements - did a lot of precise playing around to make sure they all show nicely. But when I copy the connector to a new layer it doesn't always keep that formatting from the original...why? Sometimes no problem other times a big problem and I can't seem to play with the connectors on the new layer to make them match.

Hi Angela!


Thanks for commenting in our community! It sounds like you might be experiencing a glitch with our software. We'd love to take a closer look. Would you mind contacting our Support Team via this form so that they can look into the matter for you? Including a screenshot or screen recording and a detailed description of the issue with the URL to your doc would be super helpful. 


Thanks in advance for your help and patience!


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