Skip to main content
hamburger menu
+ Create a topic

Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,705 Topics
  • 14,009 Replies
5705 Topics
Nick R101
Nick R101
asked in Product Questions
Scale floor plan in Lucidchart

I imported a floorplan from Visio but all the dimensions (which only seem to be visible by holding the mouse button down over an object which is irritating in itself) are shown as centimetres on a printed page not as the scaled size they were in Visio. Help answers say click te £gear icon" in the bottom left of canvas and choose a scale but there is no such gear icon anywhere on my page.   How do I scale? Without scaling the product is virtually useless for floor plans as you have to work out a scale factor and manually work out each shape then add text to tell you the size (and altyer it any time you change a shape size).

190
Abigail M
3 years ago
ingvar.gudjonsson
ingvar.gudjonsson
posted in Product Questions
Can I control updates to embedded pages?

I create business process diagrams online and then embed them into Sharepoint (SP) pages.When I make changes to drawings these are reflected immediately in SP.Is it possible to update drawings without changes showing up immediately in SP? Can I somehow toggle on/off this update process to SP i.e. only update when I have finished all modifications and have a new version to publish?

00
Leianne C
3 years ago
Steven101
Steven101
asked in Product Questions
How can I draw an arrow without using a line?

I'd like to draw just an arrow on the border of a circle without using a line to indicate it's a loop. Is that possible?

861
Eric R
3 years ago
Steven101
Steven101
asked in Product Questions
Place text on a shape but I don't want it automatically connected

Hi I have a rectangle with 2 vertical lines connected below it. When I place text over the rectangle the text gets connected to the lines. Is it possible to disable auto-connect?

253
Kelsey Gaag
3 years ago
Danilo B
Danilo B
posted in Product Questions
Exported PNG not showing original color

Hi So I exported a diagram as a transparent PNG and the result is in grey color instead of the original black I used in the app: This wasn't happening before:

20
Leianne C
3 years ago
Stuart S
Stuart S
posted in Product Questions
Stuart Shillito

Can family tree flow charts be linked to further sections of the tree?

10
Abigail M
3 years ago
Lígia V
Lígia V
posted in Product Questions
I nedd help

I braziliam and I paying tree values I need to continue with my simple documents I`m a student and I wanna pay only the necessary...how?

10
Sami H
3 years ago
Carlos D
Carlos D
posted in Product Questions
can I use one graph inside another?

Here is what I want to do and not sure is supported in Lucidchart: I would like to draw a graph Graph1. in another graph Graph2 I would have an instance of the Graph1 When updating Graph1 the changes will be visible in Graph2 as well   Is there a way to do this?

10
Carlos D
3 years ago
jcody
jcody
posted in Product Questions
Action Link to google document

Hi I am interested in linking a google doc (presentation in this case) and tried the lightening bolt symbol; the documents link does not appear to the left of the web link like shown in the related word document post. Any reason why this is missing or does it appear only for MS Office docs? Thanks JC

10
Ashley C
3 years ago
Steve B101
Steve B101
posted in Product Questions
family tree

I can't find a family tree template. Do you have one? Thanks.

90
Som S
3 years ago
Veronique K
Veronique K
posted in Product Questions
box position to move along when changing size of swim lanes vertically or horizontally

I am trying to find a function to have horizontal swim lanes and vertical separator that I could move and the boxes would also move along either with me increasing the swim lanes size or the vertical separation.currently I can only move the vertical separator but the boxes remain in the same position so end to be in the wrong columnhope I am clear enough

110
Shanna H
3 years ago
Guillaume L
Guillaume L
posted in Product Questions
Excessive white spacing when embedding into an HTML page.

When embedding the image in an html page I get excessive white space at the top and bottom. I used the embedded code from the share option. See attached image:  

20
Clara H
3 years ago
Herman H
Herman H
posted in Product Questions
Customizing the table/grid

Can I change the color of certain rows or single cells?

280
Eric R
3 years ago
Kiran B
Kiran B
posted in Product Questions
Lost saved work online

Hi All I have been a Lucidchart user for almost 5 years. I have noticed some of users losing there work time-to-time in this blog but never have encountered this myself...until now. I had gone through most of the similar posts of Lucichart users losing work and I see the standard official post being shared by Lucidchart employees but have not seen any acknowledgements if the recovery issue resulted in a success. I literally lost 2 days of solid work and missed out on my deadline.  Just wondering the communities thoughts on this lost/missing/recovery issue. Thank you.

90
Leianne C
3 years ago
Michael B105
Michael B105
posted in Product Questions
ERD diagrams arrange hierarchical removes field level relationships

I have imported database objects and have manually created relationships between tables where we dont retain PK/FK constraints in the DB since it is a warehouse that is loaded frequently. the relationships are based on our knowledge of the data. I connected all lines to fields in tables with the end of the line (connector) turning red If I move around the table it retains the relationship at the filed level but if I select the Arrange menu and arrange hierarchically then it breaks the field level relationships. I have tables with mutliple FKs so lines running to a table do me no good. I need to be able to retain the field level relationships while using arrange. Please help!

20
Abigail M
3 years ago
Rich L102
Rich L102
asked in Product Questions
drag-and-drop drawing converter for drawings in PowerPoint slides to convert them into Lucidchart drawings

I cannot believe I am the first person to ask for this.   It is a frequent need to convert rough PowerPoint flowchart drawings into LucidChart to get them into a collaborative format outside of Microsoft.    I don't always have Visio or other tools installed in client computers and I need to go directly from a PPT file to LucidChart.   PPT graphics can be saved in a variety of graphical formats so why don't you have a drag-and-drop converter for PPT graphics to LucidChart?  At a minimum I need to get the shapes and the text inside.  If the arrows between shapes are not always connected -- as Frequently happens in older PPT files -- that is OKAY.    Just get the shapes converted to their closest FLOWCHART equivalent and extract and include the text that is inside or co-located within the canvas boundaries of the shape.   Why isn't this already done?   Perhaps it is but your Help Search engine didn't find a link to the

453
Amelia W
3 years ago
Madhumithaa V
Madhumithaa V
asked in Product Questions
Missing 'Share' function in embed Lucidchart document

Per article link upon clicking 'Share' option to embed LucidChart document to a webpage - Publish/Embed options are missing. How and where do I enable this in order to get the embedding to work?

736
Clara H
3 years ago
Eileen
Eileen
asked in Product Questions
Set default style to lines instead of arrows in Lucidchart

Your Getting Started video shows how you can pull out from the side of an object to create connecting arrows. When I do it I get lines with no arrow heads. How do I change it so it makes arrows? I don't want to select arrows and drop them in - I want to be able to pull them out as connectors. Thanks!

1583
Leianne C
3 years ago
Jonathan S101
Jonathan S101
asked in Product Questions
Flipping a line

I am having the same issue. I cannot flip a mirror image of a line. And the rotate feature that was suggested does not work. Flipping a line is a great feature but currently this is unavailable. 

301
Abby S
3 years ago
Jude W
Jude W
asked in Product Questions
Locking frames in Lucidspark

I'm a previous miro user and used to being able to lock whole frames so they aren't moved. Not just the elements within them. Is this something LucidSpark can do? If so how?

721
Micah
3 years ago
Jim S102
Jim S102
posted in Product Questions
How to edit text inside a shape with an attached action

Hi- I placed text inside a shape and then later added an action. I now need to edit the text but am only see options for editing the action. How do I directly edit the text without affecting the action? The situation is shown below.  

90
Emma D
3 years ago
Syg1kf
Syg1kf
posted in Product Questions
PDF export of ER diagram not updating to latest changes

I added a few fields to a table in my ER diagram but they aren't showing up in the PDF export.  I have saved and restarted the browser my changes will not transfer to the PDF export.  They do however transfer to the automated SQL export script.

00
Shanna H
3 years ago
linghan.song
linghan.song
posted in Product Questions
Reproducible hyperlink

Is there anyway I can make hyperlinks to the page URL more flexible? For instance adding hyperlink to  highlighted paragraphs of the page? I am asking this because the document might add/delete pages so the link wont work in the long run. 

00
Som S
3 years ago
Rob B103
Rob B103
posted in Product Questions
How can I attach various documents to different stages in a flow chart?

We have several flow charts for communicating with an IT Vendor about the various stages of our processes for which they are creating data entry screens.  Parts of the flow chart relate to forms that gather that information.  Are there ways to link the forms to the flow chart stages? Thanks! Rob

70
Sami H
3 years ago
Machelle W
Machelle W
posted in Product Questions
Venn diagram - change circle outline color to black?

I need to produce a black and white Venn diagram for a manuscript that I'm submitting for publication. To do this one circle is white the other black and the area of intersection is grey.The problem is that I cannot seem to change the line color of the white circle from white to black which makes the circle itself invisible. Is this a bug? Is there any way to change the line color in Venn diagrams? Thanks

220
Emma B
3 years ago
Lucid Software Inc. Supplemental Community Terms

Get Started

Products

Solutions

Resources

Company

Privacy Legal Cookie privacy choices Cookie policy
©   2024  Lucid Software Inc.