Deleting a user to free up a license and NOT transferring their documents

Forum|Forum|3 years ago
February 10, 2023
1 reply
42 views

Hi

How can I delete an account and NOT transfer the documents. We are happy if the documents get deleted.

I see I can only delete an account if I transfer the documents.

Thank you

Leianne C

Lucid support team

Hi @kath t thanks for posting in the community! Unfortunately admins are required to transfer documents when deleting or delicensing their users (limited-access users are Enterprise only). This applies to both Team and Enterprise level admins and helps maintain the security of information and prevent documents becoming lost.

However if you are on a Team level account you have an additional option to Remove a user. This will place the user on a Free account outside of the team while allowing them to retain the ownership of their documents.

For more information I recommend taking a look at our Admin Panel: User management article from the Help Center.

I hope this helps. Please feel free to let us know if you have any additional questions about this!

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