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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,599 Topics
  • 13,581 Replies
5599 Topics
H
hai.hach
asked in Product Questions
does anyone else experience this bug with images being zoomed out when reload

basically all my images got zoomed in after reloading.most noticeable when the image is that of a paragraph.is there a fix for this?

152
Shantel Gillette
1 month ago
M
MichelleBrody
asked in Product Questions
Tasks that either swimlane can do

For the first half of my business process map, I have a set of tasks that either lane can perform. How do I make that clear in my LucidChart swimlane map? I thought about color coding or simply duplicating the tasks in both lanes. Duplicating makes it look quite complicated, i.e. many more steps when it actually isn’t.

729
Leo Barnes
Lucid Legend Level 1
1 month ago
C
cryptoref
asked in Product Questions
SVG upload error

I’m attempting to upload a SVG file created by matplotlib. The file checks as valid at various SVG validators. There is no error message, just upload failed. How do I figure out what is happening?

264
Leianne C
1 month ago
L
LParker24
asked in Product Questions
Show student's independent work to the larger group

I’d like to recreate a classic dry erase board experience for my online zoom class. Desmos has a neat option that kind of mimicks this, shown here. Ideally the solution would include:Students working on their own, privately or in groups I can see what they are working on AND Somehow import the student’s work into the main room to show the larger groupI have a feeling that breakout boards will be the key here… but the part where they all reveal their answers is the portion I’m not expert enough to figure out…Thank you!

122
Amelia W
1 month ago
K
kengo
asked in Product Questions
Transparent background displayed in black

Transparent background was displayed in white a few weeks ago, but it suddenly turns into black.We found it can be fixed by disabling WebGL, and currently asking viewers and commenters to do so individually.We have so many documents with transparent background that we do not want to set background color one by one.Is it a bug to be fixed soon? Or it would be appreciated if there is any workaround.Thanks!

1135
Kelsey Gaag
1 month ago
M
manu
asked in Product Questions
After exporting as an image, the originally complete arrowhead only displays partially.

After exporting as an image, the originally complete arrowhead is now only partially visible.  I suspect that while your team was fixing the issue regarding "PDF export not displaying shadow," it may have caused the current problem where arrowheads are not fully displayed in exported images. When arrows are connected to other flowchart boxes, part of the arrowhead gets cut off and doesn't display completely.  Update: I found that only exporting in SVG format displays the arrowhead completely. For all other formats, including PDF, JPEG, and PNG, the arrowhead is not fully displayed after export. I didn’t encounter this issue in my previous usage.

9417
Amelia W
1 month ago
A
AnaVaz
asked in Product Questions
How can I import data to an org chart to show a department with their subdepartments?

I am looking to create an org chart from the template ones which allow you to import your data from a sheet but I am trying to show a manager that owns two or three different departments, is it possible? This is the example: Client Success Director owns the subdepartments 1) Support  2) Client Success which are part of the Client success department but have their own responsabilities/tasks. Thanks! 

161
Humas1985
Lucid Legend Level 4
1 month ago
Matt W104
Matt W104
asked in Product Questions
Smartsheet Card Fields: How to display more than the primary column?

This may be a rather daft question. I'm trying out the Smartsheet integration with Lucidspark. Got the connection working and have tested by bringing Rows through from an existing Smartsheet project into Lucidspark. For the life of me I can't figure out how to show more than just the Row's primary column in Lucidspark. We've got columns set up for health named PIC etc. Do we need to name them a certain way to get them to appear like on a normal Lucid Card or is there something obvious I'm missing?  

965
Kelsey Gaag
1 month ago
Y
Yousra
asked in Product Questions
Create a process flow independently

"Hello, can someone explain to me how to upload a photo so that Lucidchart automatically creates a process flow from it without me having to make it? According to the internet, Lucidchart should be able to do this, but I don’t see how."

111
Humas1985
Lucid Legend Level 4
1 month ago
J
jalowe
asked in Product Questions
Images not showing

When you add an image to Lucid it shows, but you cannot click on the image when you click on it 

204
Leianne C
1 month ago
W
wkowalczyk
asked in Product Questions
Problem creating a Hierarchical Chart

I am using the Org Chart Template. I have Tier 1 and Tier 2, and will be adding Tier 3. I am trying to add a Tier 1A (support staff) , they  support the Executive Leader, but have no supervising responsibilities. for Tier 2 or Tier 3, etc...

111
Humas1985
Lucid Legend Level 4
1 month ago
A
awa
asked in Product Questions
Onboarding needs updating

Hi! I just signed up for the first time. I was going through the 6-step “quick tips” onboarding in my first document, and step 5/6 involved a “Feature Find” feature:  That seems no longer to be in the interface (the brow with eyeglasses and the “Feature Find” text in the upper-right corner of the interface). Instead there’s only commenting, presentations, and video.  I’d love to use the feature find as I get to know the software! Might I suggest either updating the quick tour with up-to-date instructions as to how to access that menu, or removing that tip? -a

221
Shantel Gillette
1 month ago
E
Eliz
asked in Product Questions
How to Set up the space between shapes to be the same?

I am working in a multiple layers workflow and cannot find a way to keep the same space between shapes. Is there any tool we can use for that? Please help.

241
Humas1985
Lucid Legend Level 4
1 month ago
S
SergeB
asked in Product Questions
How do I transform a table to shapes?

I want to paste a list of table rows from Excel into a set of Lucid shapes. When I paste, Lucid pastes the content as table by default. How to transform that table into a set of shapes?

1175
Kelsey Gaag
1 month ago
A
atjpatatatj
asked in Product Questions
Error when exporting to png 300PPI

I’m trying to export a chart in high quality 300PPI. This gives me an error probably due to the high size of the quality. It does seem to work in 160 PPI. Anyone found a solution? This is a bug.

817
Kelsey Gaag
1 month ago
E
evana
asked in Product Questions
Data flow diagram

Can you make a sample data flow diagram for job portal website 

131
Kelsey Gaag
2 months ago
A
Adam2022
asked in Product Questions
Bug; autosaving - and therefore updating last modified data - upon viewing process

If I open a Lucid chart that a different user has modified, as soon as I click to navigate the flow (not changing), Lucid auto saves and updates last modified data. I assume this occurs as I have the licence to edit the flow, however as I have not made any changes I feel that this is a bug.I can see this is discussed on an old post; Open a chart without changing modified date | Community (lucid.co) - however can this bug be fixed?

543
Kelsey Gaag
2 months ago
C
crystal.polski
asked in Product Questions
Improving Accessibility for students

Hello, I work as a Tech Integration Specialist and I am supporting students and staff to use Lucid and Lucid within Canvas. We also support students with various needs. I was trying to use some of the built in accessibility tools in the iPad and Chromebooks and was unable to. For example, I cannot use speech select to have text from the chart read aloud to me. Is this function an option? Thanks,Crystal 

372
aparrish
Lucid Legend Level 1
2 months ago
C
Corinna.CohnATinfarmbureau.com
asked in Product Questions
BUG: Mac Safari Lucid will not load

Expected: Opening diagrams should happen quickly and on the first try. Observed: Opening documents hang, requiring multiple tries, logging out of Lucid completely, closing all Lucid windows, etc. Platform: Safari 17.5, MacOS VenturaSide note: it’s frustrating that we’re unable to report bugs, but rather “Questions” which we cannot even tag accurately. Every product has bugs and setting up your support system in a way that denies the reality of bugs is not reasonable.

203
Kelsey Gaag
2 months ago
D
didier.jeancharles
asked in Product Questions
Lucidchart shows solid black: MacBook + Chrome

Hello -Can someone please help…The screen for all my charts started appearing with a solid black background.To answer your questions,Yes, I can still select new shapes and see the rest of the UI Yes, I tried opening my document in incognito mode and produced the same results (solid black background) No, I am not on a VPN connection Yes, I tried the typical IT steps: machine restart, browser restart, application logout + loginWhat I noticed was if I toggle off “Infinite Canvas” (Right Click > Document Settings > toggle off Infinite Canvas), then I get the expected grid/transparent background, however, with the “Infinite Canvas” toggled on, I get the solid black background… Here are screenshots of what I am experiencing... Below is the output of the Chrome console…users.lucid.app/userAvatars/186169837:1 Failed to load resource: the server responded with a status of 404 ()Understand this error/lucidchart/00098f13-b36d-4321-bda3-2df4a98c5aa8/edit?page=k40KhoHn~v6z#:1 <meta

453
D
2 months ago
Faiza K
Faiza K
asked in Product Questions
How can I use crows foot notation in Lucidchart?

How can I use crows foot notation in Lucidchart?

1816
Zuzia S
2 months ago
Leah W
Leah WLucid support team
published in Product Questions
How come my Lucidchart documents aren't saving?Troubleshooting

If you have lost your documents or work please check out our Troubleshooting: Saving Help Center article . If you still have questions after reviewing the article comment them below! We'll be happy to respond and help you with any question or concern you have.   Changes or Edits Not Saving ⏳ Note: Saving issues are often related to an unstable internet connection. You may want to look at your internet connection to confirm that this is not a factor.  If you have not yet lost the work and your Lucidchart document continuously shows "saving" it is important that you do not close your document refresh your browser or restart your computer until your work is saved. To proceed with your work you can copy the content of your document to another Lucidchart document by following the steps listed in the Help Center article  mentioned above.

1708
Amelia W
2 months ago
Joke V
Joke V
posted in Product Questions
Import CSV file to create Lucid cards in Lucidspark doesn't work

I would like to upload data from an excel file on a timeline in LucidSpark as Lucid Cards. But even if I name the columns exactly the same as the fields on the cards the moment I have to match the column headers to the fields the list to select from stays blank.  Below a screenshot of the import data matching screen and one of the CSV file. I see a lot of posts here about import not working for csv files but none where the data matching screen is involved... Thanks for your help!  

712
Amelia W
2 months ago
J
joao.salgado
asked in Product Questions
Dynamic Tables & Jira: error when updating Priority

When trying to update the Priority of a jira issue using Lucid’s Dynamic Tables it fails with the error “Cannot convert that shape.”Other jira fields can be updated using dynamic tables. Both scenarios can be seen in the video below. screen recording Can you help?

303
Amelia W
2 months ago
Phillip W
Phillip WLucid support team
published in Product Questions
Canvas Integration Troubleshooting

Hey Lucid users -- if you are running into difficulty with our Canvas Integration there are a couple of things to look at: Teachers can create an assignment using Lucidchart by navigating to the assignment section of a course creating a new assignment and in the content section selecting the Lucidchart icon. This will bring up your Lucidchart documents list for you to select a diagram. Please see the above article for more details on this. Students can submit a Lucidchart diagram as an assignment by navigating to the assignment selecting submit assignment and navigating to the Lucidchart tab. This will bring up your Lucidchart documents list for you to select a diagram to submit. 
If none of those tips help drop a comment below and include the following information:
 A screenshot of the issue A screenshot of any error messages or pop ups that appear A screenshot of the associated Javascript Console output after reproducing the issue? You can open your Javascript Console by pressing

1044
Kelsey Gaag
2 months ago
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