As of today (April 13, 2026) I am unable to resize any object once it’s added to the board in LucidSpark and LucidChart. I’ve checked and changed any and every setting possible, but nothing allows me to resize any object. I’ve tried to resize frames, images, and shapes.
Solved
Unable to resize objects
Best answer by aishakhan
Hi
Thank you for posting in the Lucid community!
Could you please try completing this action in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? For help with opening an incognito window, please see this community post.
If those don’t resolve the problem, can you please send the following information so I can take a closer look?
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A screenshot/recording of the issue.
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Can you confirm if this issue happens on all documents or just one?
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Could you share a temporary Document Support PIN for a document experiencing this behavior? This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN.
Thanks in advance for your help and patience!
Hi
Thank you for posting in the Lucid community!
Could you please try completing this action in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? For help with opening an incognito window, please see this community post.
If those don’t resolve the problem, can you please send the following information so I can take a closer look?
-
A screenshot/recording of the issue.
-
Can you confirm if this issue happens on all documents or just one?
-
Could you share a temporary Document Support PIN for a document experiencing this behavior? This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN.
Thanks in advance for your help and patience!
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