Board appears blank & history is missing

Hi ​@Betsylin, thank you for posting in the Lucid Community! I’m sorry to hear that you’re having a hard time with finding your content in your document. 

I’m happy to help and dig in here! A couple of things to try here first:

• Can you try opening the document in a Chrome Incognito browsing session? This often improves performance by starting a fresh cookie session and disabling your extensions.
• If you can see your work from the docs list, but it’s gone once you open your document, then check out this Community post!
• It is also worth noting that saving issues are often related to an unstable internet connection. You may want to look at your internet connection to confirm that this is not a factor.

If the issue persists, please provide as much of the following information as you can:

• A temporary Support PIN for this document. For more information on generating a Support PIN, check out this Help Center article.
• The time (and time zone) you opened your document to begin editing.
• The time you finished editing and closed the document.
• Which edits were not saved.
• A detailed account of the time frame when you noticed your edits were not saved.

Thank you for your help and patience! Please let me know if you have any questions.