Issues when using Lucid AI

Hi ​@fernando.gonzalez, sorry that you’re having trouble with using Lucid AI!

For reference, I saw that you originally added a comment to this post. I’ve moved your comment to better support you in order to keep troubleshooting and digging in.

Are you running into any specific error codes? Would you mind providing me a screenshot of the error you’re seeing on your end, or a description of what the error says?

I recommend trying the following steps. Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility.

• Could you try opening your board in a private or incognito window to help us narrow down the potential cause? For help with opening an incognito window, please see this community post.
• Could you also try connecting to a different network or disconnecting from your VPN (if applicable)?

If those don’t resolve the problem, can you please send the following information so I can take a closer look?

• A screenshot of the issue.
• A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Thanks in advance for your help and patience!