Lucid AI error: outage (April 14, 2026)

Hello , 

Unfortunately, I am still facing this error after trying all the mentioned steps. 
 

Thank you,
Meha
 

I’m experiencing the same issue
 

Is Lucid AI not functioning today (4/14/2026)? I am trying to use Lucid AI to create a BPM workflow diagram. I upload a file to base the BPM off of along with a prompt and continually receive the following error message: “Something went wrong on our end”. I have rebooted, tried with both MS Edge and Chrome browsers. This worked perfectly fine as of Fri 4/10. TIA for your response.

I am repeatedly getting this error when I try to create a Lucid Chart with AI. It worked beautifully before.  Looking for help 

Hi ​@Gita and ​@Andy Welter,

Thank you for your reports! Lucid is currently experiencing an issue with Lucid AI.

I am very sorry for the issue you are experiencing. In an effort to centralize information and best support you, I have moved your posts into this thread.

This will be the best place to stay updated!

Our Development Team is urgently looking into this, and we expect the issue to be resolved shortly. I will make sure to update you as soon as the issue is resolved. I apologize for any inconvenience the issue causes in the meantime.

TY Ambar. 🤞it gets fixed soon. Was trying to show some leaders on how this works and it wasn’t my best moment :). 

hi, i have de same  issue. here is an error while i try to use the ia tool

Hi ​@Andy Welter, I certainly understand the disruption this must have caused during that moment, and sincerely apologize. 

I will update this thread as soon as I have more information about a fix!

​@meha ​@Joe.Hamilton ​@KEM

Thank you for adding your reports to the community. Unfortunately at this time, Lucid is currently experiencing an issue with Lucid AI.

Our development team is looking into this urgently and I hope to have good news for you all shortly.

I’ve moved your comments into this new thread in an effort to centralize information and best support you all. This thread remains the best place to stay updated!

​@Ambar D, Lucid AI seems to be working now. Just tried it. Thx for coordinating the chat.

Andy

It seems that the AI times out.  I had invested a bit of time answering its questions only to get to the point where it couldn’t proceed and displayed a “something went wrong” message.  It seems like a timeout issue, as subsequent retries seemed to get farther or less far randomly.  But none of the retries succeeded in producing a diagram. I’m not sure I’ll try this feature for a while.  Maybe allow the prompts, questions, answers to be saved so that the User doesn’t have to waste that time over at a future point. 

Hi ​@Robert C101, Thank you for adding your reports to the community. In an effort to centralize information and best support you, I have moved your post into this thread. Unfortunately, at this time, Lucid is experiencing an issue with Lucid AI.

Our development team is looking into this urgently, and I hope to have good news for you all shortly.