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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

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asked in Product Questions

Lucidchart - converting flow chart image into an actual Lucidchart flow chart file

Lucidchart - converting flow chart image into an actual Lucidchart flow chart file Hello folks!  I am aware of the vector and vectorization issues but has anyone tried and/or succeeded in uploading an image - static image like a pdf jpeg or tiff of a flow chart and using Lucidchart tranmogrified it into a functioning Lucidchart flow chart file? Thanks! Pete - Minneapolis-St. Paul Area      

asked in Product Questions

How do I scroll down without zooming out in Lucidchart?

I am making a flow diagram with Swim lanes showing the flow vertically instead of horizontally. I have zoomed out of the page and made the chart as long as possible but when I try to scroll down the page to add boxes and text that I can physically read it cuts off half of the chart. How do I scroll down the page without zooming out?I have screenshotted the bottom of the page so that you can see the issue.I have searched on the posts that people have posted and tried the following solutions but with no avail.- hold SPACE and scroll using the mouse- ALT and scroll using the mouse- Checking GL web is turned off.

asked in Product Questions

How do I stop Lucid automatically moving lines?

I am trying to run a line around the outside of a square and Lucid keeps moving the line through the square. How do I stop this?

asked in Product Questions

Lucidchart double arrow (two way arrow)

Would be nice to have an arrow option in Lucidchart for process flows so you could create a bidirectional line with both a head and tail arrow.

asked in Product Questions

How to flip shapes vertically or horizontally in Lucidchart

Is there no ability flip shapes vertically or horizontally in Lucidchart?

asked in Billing

How do I cancel my Lucidchart subscription?

Hi everyone--I can’t figure out how to cancel my Lucidchart plan. Please help!

asked in Product Questions

Line connection control in Lucid

As a previous Visio user I experience that my flowchart lines in Lucid have their own strong opinions about where they should go. I keep wrestling and often don't get it my way. Is there any way I can define where the connector shall have its corners? Can I also have a line skip nicely over another (or just "pause") while passing it? I'm used to all horizontal lines having priority over the vertical ones and that these pause while the horizontal crosses "over it". Can this be done in Lucid? I have lots of processing elements in Adobe Illustrator like a positive displacement (piston) pump. Can I import them so they behave like shapes connectable or must I draw new ones for my special Lucid library? And/or could I edit the offered shapes somehow?

asked in Product Questions

Move text labels in Lucidchart without them snapping to the grid

How can I move Text labels in Lucidchart without them snapping to the grid? I need to place items in a specific location and I cant seem to move them without snapping. Even worst Each items snaps differently so items are impossible to line up.

MicahLucid community team

published in Admin Questions

Lucid’s new organizational group experience: why wasn’t my Enterprise account automatically migrated?F.A.Q.

On December 18th, 2023, we released a new organizational group experience for Enterprise accounts to be even more functional and useful. With organizational groups, you can better organize the users on your account and assign an Organizational Group Admin to streamline and simplify user and license management. Many accounts were automatically moved to the new experience. To learn more about organizational groups, check out our Lucid admin panel: Group management article in the Lucid Help Center. If your account was not automatically migrated, continue reading to learn why, identify best next steps, and opt in to the new experience. Your account was not automatically migrated if: Primary groups are being utilized.Primary groups functionality is being deprecated with the launch of organizational groups. To allow you time to migrate your current primary groups to the new organizational groups experience, we have kept your account on the original experience so you have time to prepare for

Liz GLucid support team

posted in Product Questions

Have an employee with two managers? Use this trick to represent them in your Lucidchart org chart

Not all organizations operate with a traditional hierarchy and you may need to customize Lucidchart's default org chart structure to meet your individual needs. For example employees may report to two managers if their role and responsibilities span multiple teams. You can represent this in Lucidchart by drawing a line from the employee to the additional manager. This will need to be done outside of the Org Chart editor. If you are currently editing your Org Chart group first press ESC. Then hover over the employee shape until you see a red dot. Last drag the line out and connect it to the additional manager. 🎉 Voila! Now you have a visual representation of an employee with multiple managers!For additional org chart tips and tricks check out the resources below:Org Charts Ready to up-level your org chart? Take a look at Group View 👀.

asked in Product Questions

Lucidchart free plan 60 shape restriction

Hello!I'm using the Free Plan of Lucidchart and see that I am limited to3 editable Lucidchart documents 60 shapes per Lucidchart document 100 templatesI currently have 2 documents. The one I would like to edit has only 28 shapes on it. When I try to drag in a new "Text" shape or duplicate a shape already on my diagram I am prompted to upgrade to a Premium plan. If I haven't hit these limits why am I being prompted to upgrade? Thank you!

posted in Product Questions

Integration with figma and google diagram (draw.io)

My company don't have plans to acquire lucid at this moment and they use Figma and Draw.io to design applications. I would to pay for individual license to create and maintain my jobs but I need to send this work to their platform. I woul'd like to know if I can pay individual license create my diagrams in lucidchart and integrate with figma or draw.io to send my artifacts to company structure - maybe they love the solutions and acquire enterprise licenses.

asked in Product Questions

How to get a straight line in Lucidchart

These lines are hard to work with. They do weird loops when you just want a STRAIGHT LINE. Please fix this. Thank you.

asked in Product Questions

Lucidchart document locked for editing, view only

I'm using the free plan to evaluate the system for my team and the system has locked the first and only chart I've made as "View Only" saying that only the 3 most recent charts are editable. But I've only actually made this one chart. It looks like the system is counting all of the charts loaded while going through the various training courses as charts *I* created and counting them in the most recent limit. Can this be fixed or will I have to recreate my initial chart for it to be editable again? I have no problem with the limit for the free account it's just that counting the charts I used as part of the training courses is hindering my ability to review the product for my team. Thanks!

asked in Product Questions

When should I use Lucidchart vs Lucidspark?

Hi Lucid community.  Does anyone have any comments on when to use Lucidchart vs Lucidspark? I'm a self employed external consultant and wanting a tool that can be used as a collaborative whiteboard to help teams develop process flow diagrammes do brainstorming organisational charts etc - I like the way Lucidspark has what seems to be an unlimited workspace whereas Lucidchart has pages where I have not figured out how to smoothly flip to the next page for larger process flows.

asked in Product Questions

Can I import a PPT to Lucidchart?

I have an existing PPT org chart and would like to import that into Lucid. Is that possible or is there an easy way to do that?   Thanks in advance! Claire

Morgan TLucid support team

posted in Billing

Invoice charge or refund questions? Find all billing resources here

Lucid’s Help Center now has a section devoted entirely to information about billing. Whether you need help accessing your invoice managing your plan or contacting support we’ve got your back! Keep reading for more resources.💁‍♀️ Get startedLooking for general information about Lucid’s billing practices? Check out our Plan and Billing Overview article! It provides the basics about billing with Lucid as well as directs you to articles that can help with more specific needs.🗞 Manage your planNeed help with your subscription? Look no further than these articles.Update billing information — instructions for updating your payment method Lucid charges — learn about our products and why you were charged Failed payment — troubleshooting steps regarding failed payments Cancel your plan — cancel your subscription any timeNote: There is a no-refund policy for all cancellations.💳 Invoices taxes and programsLooking for something else? Take a look at these other billing articles.Access invoices —

Shanna HLucid support team

posted in Product Questions

Manage your project using a Gantt Chart in Lucidspark

Gantt charts allow you to visualize all tasks for an upcoming project in one location even when the project spans across multiple teams. Gantt charts work similarly to our timeline functionality - namely it lays out individual tasks and their dependencies task ownership task duration and the expected duration of the project as a whole. With each task clearly mapped out and assigned the project manager and their entire team can easily stay on top of deadlines and make sure everyone is accountable for their work. For this example I will be using the Lucidspark Gantt chart template. Click to access the Gantt Chart template. From this template I am beginning with a project that includes three teams. Each team is currently assigned four tasks that will be completed over the course of a year. If I want to reassign a task from Team 2 to Team 1 I click on the task and select the pencil icon to edit details. From here I can change the assignee to Team 1.  Instead of reassigning to an exi

asked in Product Questions

Timeline Assignee Name Change

I can't figure out how to change the name of an assignee on a timeline once it is set. I can create new assignees but I'd rather not have to do that every time I want to alter the name of one of my workstreams.

Morgan TLucid support team

posted in Product Questions

Tips for building a floor plan in Lucidchart 🚧

Sometimes building a floor plan can be a frustrating experience, especially starting from scratch. To avoid frustration and make it as seamless an experience as possible, here are some tips!If you have an existing floorplan that you are trying to recreate, use layers in Lucidchart to trace on top of it by following the instructions in this community post. Optimize your Document Settings by disabling all snapping options. Customize or hide wall measurements by right-clicking any wall, hovering over “Wall Options”, and selecting Total Length, Split Length, or Hide Length. You can drag wall measurements to appear anywhere on the wall, including on the interior or exterior side of the wall. Wall measurements are specific to the side of the wall where they appear. The interior wall will show a different measurement than the exterior wall. Doors can be moved to either side of a wall by dragging the box that appears in the center of the door shape. When selecting a door from the shape libra

asked in Product Questions

Lucid pricing for non-profit organizations

Is there a price plan for Non-profits?    

Leah WLucid support team

posted in Product Questions

Auto-Number your Flowchart in Lucidchart

Looking for a way to auto-number the steps in your flowchart? Check out this post on how you can utilize conditional formatting and formulas to accomplish this! Please use the steps below to accomplish this on your diagram.1. Add shape data "Start" to a start node with the value 0. This allows shapes connected to it to know it's part of the flow chart (as opposed to the note).2. Add data "Distance" to all of the shapes with the formula =count(upstreamdeep) + upstreamdeep.Start. This will be defined with the distance from start or error (if the shape is not in the flow chart).3. Add page data "Numbering" with the formula=groupby(map(sort(filter(children, x => and(not(iserror(x.Distance)), itemtype(x) = 'Block')), 'asc', x => x.Distance + 0), x => object('id', label(x), 'index', x.index)), x => x.id, x => x.index). This formula sorts all blocks in the flow chart by distance and then groups them into an object where the key is the shape label (ID) and the value is the inde

asked in Product Questions

Help with Lucidchart shape spacing and default font

I have a couple of simple issues for managing my Lucidchart and can't find answers.Is there someone I can contact? It is probably a 10 minute conversation

asked in Product Questions

How can I wrap text within a shape so it doesn't overflow the shape borders?

How can I wrap text within a shape?

asked in Product Questions

Can we create ERD in Lucidchart with CSV/Excel/JSON/Text import

I see mention of CSV & Text in ERD Import but these options are not available to me when I click on import your data button. Are these options available and if so then how to use them? My Requirement: I want to create simple CDM (Conceptual data Model) and LDM (Logical Data Model) with simple text or csv import. Example in another tool that I am using they have option to create CDM diagram with simple text inputs like these- A->Submits(1:M)->B A->Participats in (1:M)->C   I want to use inputs like below in excel to create diagram: DataEntityFrom DataEntityTo DataEntityToRole Relation Multiplicity Type Relation Description A B Submits 1:M TBA A C Participats in 1:M TBA  

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