Skip to main content

Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

5818 Topics
Jenna V
Jenna V
posted in Product Questions
Changing account settings

Hi - the person from our team who set up Lucid chart account has left employment. How can I change the user account settings? I have attempted via the User Settings but the following warning shows Warning: This user has Single Sign-on linked to their Lucid account. By proceeding they will no longer be able to use Single Sign-on with Google or Microsoft accounts set up to use their old email. If they are linked to Google Drive their account will be unlinked. I don't want to risk loosing the charts that have been made - so I have canceled the change. Could you advise if I click Unlink - will the charts still be available on the updated account details?

1
Leianne C
1 year ago
Bruce T
Bruce T
posted in Product Questions
Cannot resize a shape. Grabbing blue edge squares only adds a connector

Cannot resize a shape. Grabbing blue edge squares only adds a connector

1
Leianne C
1 year ago
ma54
ma54
posted in Product Questions
Cannot switch to Individual Plan

I want to switch my account from an educational to an individual plan but when I click on buy in individual plan nothing happens even if I click on try nothing happens. I want to switch ASAP due to my master thesis figures being now uneditable and I need to submit it next week. How to proceed? Thank you

1
Leianne C
1 year ago
Vince B
Vince B
posted in Product Questions
What is the best way to add images in a background on a Lucidspark diagram?

I am wanting to make a fun diagram for my team and add a background to that diagram. What is the best way to add images in a background on a Lucidspark diagram?

1
Leianne C
1 year ago
Stephen C
Stephen C
asked in Product Questions
Creating a Shareable Link for a new Lucidchart from a Template

I would like to create a shareable link that opens a new chart from a template.  Sharing the link from a template just opens the template it does not create new from template.  The Work with Templates page does not address this as you have to select "New from Template" option it is not a URL that can be shared. Is there a way to generate a link that creates new from template that I can share? 

4
Leianne C
1 year ago
Matthew B101
Matthew B101
posted in Product Questions
Create fillable PDF form

Is lucidchart useful for making fillable forms? If i make a document can i send it to people who dont subscribe to lucidchart to fill out boxes? Or do i have to export it as a pdf and make it a form or utilize some other company to make my document a fillable form.

1
Micah
1 year ago
Rob B101
Rob B101
posted in Product Questions
Join swim lanes

I have 2 separate sets of 2 swim lanes is there a way to join them into 1 set of 4 swim lanes?

3
Addie
Lucid Legend Level 1
1 year ago
Martin C
Martin C
posted in Product Questions
Permission to View & Copy

I am a teacher and I would like to be able to create a Lucid Chart and have the students access it using a link. The document would open in View Only but be able to save a copy that they could then edit. It would be like a template function. Is this possible?

11
Phillip W
1 year ago
giger
giger
posted in Product Questions
Cannot de-select?

Simple select group deselect? Cannot?

2
Micah
1 year ago
Kaylee B
Kaylee B
posted in Product Questions
Making Images Different Shapes

How can I make an image a different shape? I have tried to group a circle and the image I would like but no matter how I try to make the image a circle and not a square I can not do it. I need help.

3
Coumba D
1 year ago
Courtney O
Courtney O
posted in Product Questions
Document creator

How can I see who the creator/author of a Lucid diagram is?

2
Leianne C
1 year ago
k.kompaniets
k.kompaniets
posted in Product Questions
Colorblind friendly mode for Lucidspark

Hey! Have you done accessibility tests?What about colorblind friendly mode for Sticky Notes in da Lucidspark? Like Trello’s texture overlay on colors: https://wearecolorblind.com/examples/trello-colorblind-friendly-mode/

2
Addie
Lucid Legend Level 1
1 year ago
Laura H101
Laura H101
posted in Product Questions
Your tech is not supportive of neuro divergent who need to use dark theme

Not all the features show up for people. who have to use dark theme d/t neuro divergent difference. really not good at all    Therefore are forced to use not dark theme which can cause seizure to increase symtoms of brain injury 

2
Addie
Lucid Legend Level 1
1 year ago
Abby S
Abby SLucid community team
posted in Product Questions
GCP Supported Resources

What GCP resources are supported?

3
Leianne C
1 year ago
jmaurer101
jmaurer101
posted in Product Questions
Connect Lines and Drawing Isometrics

I am creating a drawing and hitting a few bumps. 1.  How can I connect lines? In what I have attached the lines connecting to equipment are not fully connected / sharp. Also the orange box in the front of the server. How can I connect them? 2. Is there a way download or edit text so that it can look flat on the orange box isometric text? I can rotate the text but unable to make it flat. The last image is similar to drawings I have produced in the past. 3. The green box is rotate 30 degrees but does not work for what I am looking to created. If there are any packages I will require to download and upload to the system could you please provide them. Thank you.        

5
Micah
1 year ago
Martha K
Martha K
asked in Product Questions
Downloading Lucidchart document to computer

I am doing an individual trial of Lucidchart in an attempt to try it out for our company. I have also reviewed Visio. In the same way that one can download a Visio diagram as a visio file type and save on the hard drive is there the ability to download a Lucidchart diagram as a Lucidchart file type? The benefit of this I'm thinking would be to provide extra back up or  in the event someone leaves the company without "Sharing" a particular diagram with others it would be able to accessed and wouldn't have to be recreated. In addition if we were to stay with an individual license instead of a Team this would enable one to manage their own versioning by downloading and saving different versions of a diagram (revisions/versioning only available with Team or greater license I believe).

5
Phillip W
1 year ago
Anthony B101
Anthony B101
asked in Product Questions
Common format for Lucidchart export and import

What is the recommended format for export into a file system so that the diagram can be further edited safely stored in external source control systems (like SVN server) and then optionally re-uploaded to lucid chart for editing later?  Would the visio format be the best way to do this? Thanks

7
Leianne C
1 year ago
Robert E
Robert E
posted in Product Questions
Timelines with Azure DevOps Cards?

Can the time fields from cards imported from Azure Devops be used to size/place the card on a timeline or roadmap? Or are the time fields (e.g. start date target date) ignored by Lucid? Would we have to manually reshape/place the card on the timeline or roadmap and find the dates in Lucid are not linked to the dates in Azure Devops?

1
Leianne C
1 year ago
david m
david m
posted in Product Questions
Cant move arrows

I cant believe Lucid doesnt have such a basic functionality like moving of arrow. I inserted picture to Lucid project than I inserter arrow into picture which I want use as attention mark of some section in picture but cant find any way how to move or rotate that arrow. If I select arrow (and cursor change to cross with arrows indicate movement) when I try to drag and move that arrow it moves whole picture arrow is in. There is not any way how to move/rotate not connected arrow?

1
Addie
Lucid Legend Level 1
1 year ago
Celine P
Celine P
posted in Product Questions
Add a logo to an org chart

Hello How do I add my logo to the top of the org chart?   Thanks  

1
Micah
1 year ago
Poppy W
Poppy W
posted in Product Questions
Editing lucid diagrams in powerpoint

Hello I have managed to integrate Lucid with powerpoint which was straightforward. However I was hoping to be able to also make the powerpoint version editable. My team want to make adjustments but without signing up for lucid. Is this possible? Thanks   Poppy

1
Leianne C
1 year ago
Steven M101
Steven M101
posted in Product Questions
Drawing multicolored lines in Lucidchart

I'm working on some rather detailed electrical schematics for an automotive project. Dealing both with low voltage and high voltage. Is there any way to create a multicolor line ie Green/yellow Blue/white Red/blue etc?  

3
Steven M101
1 year ago
mmleon
mmleon
posted in Product Questions
Integration with Google Sheets and Docs

I already installed the integration but I can't find the Lucid option to add into sheets. 

1
Whittney C
1 year ago
John P103
John P103
posted in Product Questions
Lucidchart Org Chart owner only one able to Refresh Dataset

Hello My company uses Lucidchart and links data from google sheets. We have an Org chart where only the owner of the chart is able to Refresh the Dataset. Previously other editors on the chart were able to refresh it. The chart owner says that he did not make any changes to the sharing settings of the chart. Is there a reason why the editors are now unable to refresh it or is there a setting that the owner can change to allow this? Thanks

1
Leianne C
1 year ago
trygve b
trygve b
posted in Product Questions
How do you change the style of added multiplicities in a UML diagram?

Hi my team and i have been working in a joint document in lucid and somehow the style f multiplicities have changed. there is now a circle around it and we cannot find out how to change it back. In the first picture you can see how it looks in our joint document. In the second picture I have copied it into on of my own documents and drawn new lines. I tried copying it back to the joint document but when you make new lines and add the multiplicities it also comes with the circles around them.  

1
Richard U
1 year ago
Lucid Software Inc. Supplemental Community Terms