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Old email address

  • November 4, 2024
  • 2 replies
  • 41 views

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I'm trying to change the email address on my account, but I can't because the old one I had to enter is no longer active and can't be reactivated. How can I do this?

Best answer by Shantel Gillette

Good morning @RJI,

This sounds like it would best be resolved through our support team. I am going to ask that they convert this post into a ticket. 

Comments

Shantel Gillette
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  • Lucid product team
  • Answer
  • November 4, 2024

Good morning @RJI,

This sounds like it would best be resolved through our support team. I am going to ask that they convert this post into a ticket. 


Micah
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  • Lucid community team
  • November 4, 2024

Hi @RJI, thanks for this post - as @Shantel Gillette recommended, I’ve gone ahead and moved this conversation to a private support ticket. Our team will reach out shortly via email with additional information.