Peer Support

Hi Lucid Chart Admins. We have had a user who lost there enterprise licence as access removed to the app. Now the same user got there enterprise licence given back to them but all historical files are now missing. Can these be restored ? 

On a board like https://lucid.app/lucidspark/[REDACTED]/edit?invitationId=[REDACTED]&page=0_0# :Create a new yellow post-it noteWrite the word ‘flows’ or the word ‘highlight’ on itThe ticket gets marked as LOW priority with a downward pointing green arrow, or HIGH priority with an upward pointing red arrow.This appears to be because of simple substring matching based on the text content.It would be better if it used a regex with word break characters, or something a little more intelligent so it doesn’t think ‘flows’ means ‘low’.

Hello Team,Because the Shapes Panel takes up too much screen real estate, I minimize it.  However, I still need to access the panel while working on a diagram.  Is there a way to configure Lucid Chart so I can hide/minimize the panel but also open/maximize it when I hover over the Shapes icon?Thanks,Kevin

Hello!!Is there a way to confirm that the information I delete from my account is permanently deleted? I'm from Mexico, and I'd like to know if I can delete the information I upload about my company so it won't remain anywhere. Thank you!

I tried to generate a flow chart with Mermaid and my flow chart a few elements but all I can see is this tiny portion, and I can’t tell how to resize.  

Wow. I've used just about every drawing program under the sun and only illustrator is as unintuitive. But at least their help and tutorials actually are helpful. I put a text box (title) at the top of my page. I want to center it on the page. I select Arrange (logically enough) and would select Align Objects but I can't because it is grayed out. Because it seems you can only align objects relative to objects not the page. I've tried several different ways of asking Help how to do this with no success.  Another disappointment.

Hi! I’m trying to export a simple flow chart from Lucid as SVG to edit in Illustrator. Lucid seems to export, but it’s opening in Illustrator as a blank canvas. Any tips here?

We migrated Confluence documents to a new Confluence space (after an acquisition), and all the Gliffy macros broke. No problem, Lucidchart is installed, but when viewing a page with 2 Gliffy macro / documents, and I click the “Convert Gliffy Diagrams” app button, the Convert Gliffy Diagrams modal shows previews of the two Gliffy diagrams, but when I click Submit, this error message is displayed:“An error occurred. Please reload the page and try again. If the problem persists, contact Lucidchart support.”Reloading the page doesn’t fix the problem.These old Gliffy image on the Confluence pages are old (ancient, 2015), and the files show a .gxml extension (instead of .gliffy).I downloaded the .gxml file and successfully imported it into my Lucidchart account. To repeat, the Confluence conversion did show preview images.I inherited hundreds of old architecture diagrams in Confluence that need to be converted from .gxml to Lucidchart. Is there a way to get the Confluence app to do that? Som

Id like my org chart to be laid out vertically in efforts to save space, however when i drag the boxes below the manager, i end up with a striaght line. How can i add a curved line to show that all 4 bottom boxes report to the top manager? 

Hello, we are in the process of closing our Lucid Chart account and I wanted to make sure I had a backup of all the files we have.  I have deleted all users and transferred their files to my account. I have now made a backup / download of all our files by following this help file. Can anyone confirm that this will back up ALL the files in all the nested folders within my account? As there is no way to really check what is there in the downloaded .laf file.

 The following code shouldn’t display arrowhead.graph a --- b 

I want to use a rectangle behind a few AWS Cloud rectangles.  Most of the time this works, but for this one instance, I can’t get the generic rectangle behind the AWS Cloud shapes, even though the Arrange menu shows it’s already in back.  Is there some sort or reset beyond re-loading the browser page that might nudge this?  I have a screenshot if I can figure out how to attach it.

When importing data from Excel to update org chart data, the conditional formatting settings applied to all shapes adjust to not be applied to any shape. To reapply these to all, they have to be individually applied to all, even when selecting the box to select multiple.Is it possible to keep the conditional formatting settings applied to all when reuploading a new Excel file of data to refresh the org chart? And is it possible to select multiple rules to apply multiple at the same time?

I saw this topic from 6 years ago and I can’t find an answer to it.  I am trying to condense an org chart where I have one manager that has multiple direct reports and makes the chart appear way too long.I would like to be able to break the employees in to two branches under the same manager.  

By default the date format for date fields (i.e. in a timeline chart) are formatted in USA format (MM/DD/YYYY) how do you change this to the non USA (DD/MM/YYYY) format? And is this possible to be set permanently for your account?

It seems that a drop-down arrow to hide/show the contents of an Entity (key/field/type) was recently added to the Entity’s header, which increases the minimum width of the shape. This is an issue for my use case as I need the Entity to be smaller than this now allows.I haven’t been able to find a way to disable this drop-down arrow from poking around the menus, but I’m hoping there’s an easy toggle or something like that to turn it off. Picture for reference:And as an example of how it’s caused an issue - here’s a before and after of an existing document, with the ‘after’ being if I attempt to move the layer with the entities, which causes them all to re-adjust their size because of the arrow: 

Synchronization with MSFT is not working. Is there any ongoing outage ?

Hi! I’m Shanna from the Lucid help center team! I’m here to tell you about the updated mind map experience in Lucidchart, which now matches the awesome functionality we offer in Lucidspark (check out that community post here). Use this functionality to conceptualize and build on a main theme. For example, the screenshot below shows a mind map in which ideas for effectively managing time are being explored by breaking it down in an organized way.To begin building your own mind map, open a Lucidchart document and follow step-by-step instructions in our Create a mind map in Lucid article in the help center.Share in the comments below how you are leveraging the mind map functionality for your work. We can’t wait to hear from you!

I have a Marmaid code from ChatGPT for a flowchart. How do you transform that code to a diagram in Lucidchart?

We are trying to link Lucid with ServiceNow.Can you please provide any recommendation on how to integrate our ServiceNow test environment with Lucid?Thank you!

I am looking to start an org chart for my company that involves 3-5 bullets for each job title that is basically a concise job description. I was able to upload the job titles and the name of the person that holds the title, but am I able to somehow add the 3-5 bullets as well? And can do I do that through an upload of a document that already has everything organized or do I need to type them individually?  Also, we are on the free version right now but are willing to upgrade if needed to complete this. Thank you for your help! Last question, can multiple people access the same chart and edit if they have different accounts or do we all need to use the same login to access the same chart?

I’d like to add folders to my Team such that all Documents for the team are not just in a large list.  This will aid us in locating items more quickly.  I do not see a way to do that today.

Is that an option that I’m not seeing? Trying to increase security. 

I need to export the Shape ID into my shape data export.   I do not se how to do this.   Without the Shape ID it kind of useless to try to work with the shape data.   Im sure there is a way to include this (because it would by crazy not to have that option)  in the export but I can’t seem to find how to do it.

I would like to upload data from an excel file on a timeline in LucidSpark as Lucid Cards. But even if I name the columns exactly the same as the fields on the cards the moment I have to match the column headers to the fields the list to select from stays blank.  Below a screenshot of the import data matching screen and one of the CSV file. I see a lot of posts here about import not working for csv files but none where the data matching screen is involved... Thanks for your help!