Lucid AI – use of customer data for model training

Question

Hi,We’re currently reviewing our use of Lucid AI from a data protection and security perspective, as some of the information held within our Lucid environment may contain personal information.I’ve reviewed both Lucids Terms of Service and Supplemental AI Terms. I can see that the Supplemental AI Terms confirm that Lucid does not permit third-party service providers to use Customer Data to improve or train AI models, which is reassuring.There is just one point I’d like to get specific confirmation on.Can anyone confirm that Lucid itself does not use Customer Data, Content, Inputs, Outputs or personal information to train, fine-tune or otherwise improve any Lucid-owned or Lucid-developed AI or machine-learning models?Could you also please confirm how long Inputs and Outputs submitted through Lucid AI are retained by Lucid and its AI subprocessors?Essentially, we want to be comfortable that enabling Lucid AI will not result in any of our company or personal data being used as training data, either by Lucid or by any third party.

alison cheney · Accepted Answer

Hi ​@Adsmay,Thank you for your post in the Lucid Community, and I sincerely apologize for the delay here. Thank you ​@Humas1985for your support in this thread.At Lucid Software, securing customer data is a top priority driven by a dedicated security team that manages our security program, conducts regular audits, and maintains robust internal systems to ensure we meet the highest standards for our customers.Lucid does not use Customer Data to train generative AI models.Contractual Protections: Lucid's contracts with its third-party service providers explicitly prohibit the use of Customer Data to train or improve artificial intelligence models.Model Providers: Lucid's primary AI provider is Microsoft Azure OpenAI, and it is currently migrating workloads to Amazon Bedrock. Neither vendor is permitted to use Customer Data to train their own or third-party models.Data Storage: Customer Data is securely stored within Lucid's own systems and is not stored with third-party AI services, preventing accidental misuse. Data is only processed to fulfill specific user requests.Please let usknow if you have additional questions!

Humas1985 · Answer

Hi ​@AdsmayLucid’s Supplemental AI Terms state that Lucid does not permit its third-party AI service providers to use Customer Data to train or improve their AI models. Lucid also states that use of Lucid AI does not result in customer data being used to train generative AI models available to third parties.Lucid may retain anonymized and redacted prompts and responses for internal error handling and analysis. However, its public documentation does not specify a fixed retention period for Inputs and Outputs or provide an unconditional statement covering every form of Lucid’s internal model improvement. For definitive confirmation, we recommend contacting Lucid Support or your Customer Success Manager regarding the specific AI features and data-handling requirements applicable to your organization.To learn more -AI in Lucid overview – LucidHope this helps

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