Cloud resources filter not working for AWS Accounts

Question

I have created a Cloud document with multiple AWS Accounts, so that some views can cover all accounts (to show a summary of resources) and others can be filtered to a specific account (to show details). However, although I can create a filter for a contained item (Internet Gateway), non-contained item (CloudFront Distribution) and a container (VPC), I can’t seem to filter Accounts. I’ve used $NAME and matched the value displayed in the Account shape but all values I try don’t match in the filter, and all items are filtered (not displayed).

I tried all four available fields for an account.

David Wilson · Accepted Answer

Hi,Thanks for the response.I have changed the operator to be ‘contains’ rather than ‘equals’ and that has worked.

Humas1985 · Answer

Hi ​@David WilsonBased on the behavior described, the AWS Account object may not support filtering by the displayed $NAME value in the same way as resource-level or VPC filters. The displayed account name may not map directly to a filterable metadata field, which could explain why the filter returns no results.As a workaround, try filtering on a resource-level field that reliably identifies the account, such as the Account ID, where available. If the issue persists, sharing a screenshot of the Account filter fields and a sanitized sample of the account values with Lucid Support should help confirm whether this is expected behavior or a product limitation.To learn more -Use cloud frames to visualize cloud infrastructure in Lucidchart – LucidWork with AWS infrastructure documents in Lucidscale (legacy experience) | CommunityHope this helps !!

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