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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

5993 Topics
M
mihailo74
asked in Product Questions
Creating a link in Lucid to a page in a Sharepoint Word file

Hello,I can create links in Lucid to individual Word documents in Sharepoint, great! But how do I create links to specific pages inside the same Word document?Thanks in advance.Mihailo

312
rafaalb07
8 months ago
Ashley C
Ashley CLucid support team
published in Product Questions
Frequently asked questions about importing from MURAL to LucidsparkFAQ

Welcome to Lucid! We’re excited you’ve made the choice to migrate to Lucidspark and we’re here to help make the transition as smooth as possible. Use this thread as a place to review frequently asked questions and post your own questions to get support. Solutions to common issues How do I resolve an error during a PNG import?If you download an image (JPEG, PNG, SVG) of your board or upload a non-vector PDF, the board import will fail. To resolve, re-export your MURAL board as a Vector PDF of the document and try importing again.  How do I import boards with a lot of content?To successfully import boards with a lot of content, you need to break up the content in your MURAL board into multiple boards with fewer elements, then export each board individually. After you import each document into Lucidspark, you can consolidate all the content into one board using copy and paste.  What is the file size limit for PDF import in Lucidspark?The maximum size for PDFs you intend to import into Luc

1210
Ashley C
8 months ago
Ashley C
Ashley CLucid support team
published in Product Questions
Frequently asked questions about importing from Miro to LucidsparkFAQ

Welcome to Lucid! We’re excited you’ve made the choice to migrate to Lucidspark and we’re here to help make the transition as smooth as possible. Use this thread as a place to review frequently asked questions and post your own questions to get support. Solutions to common issues How do I resolve an error during a JPEG, PNG, SVG import?If you tried using the PDF board import tool in Lucid to import a JPEG, PNG, SVG, or non-vector PDF, the board import will fail. To resolve, re-export your Miro board as a vector PDF of the document and try importing again.  How do I import a vector-PDF of a multi-page Miro board?Importing multiple-page PDFs into Lucidspark is not supported. To resolve, go back to Miro and re-export a Vector PDF of the document. You can follow a detailed walkthrough in our Migrating from Miro to Lucidspark guide. How do I import boards with a lot of content?PDFs over 400MB are not supported. To resolve this issue, re-export your Miro board as a Vector PDF and select fewe

2960
Ashley C
8 months ago
A
Amani
asked in Product Questions
Query how Extract Lucidchart Diagrams from Confluence Database

Hello Lucid Support,I trust this email finds you well. I'm currently seeking to ascertain the page, space, and user associated with each Lucidchart diagram created in our Confluence Server instance.Despite attempting SQL queries within the database, I've encountered difficulty in pinpointing these details accurately. Therefore, I'm reaching out to inquire if there's an alternative method or resource available to determine this information reliably.Your guidance or assistance in this matter would be immensely helpful. If there are specific procedures or avenues I should explore further, please do not hesitate to inform me.Thank you for your attention to this request.Best regards,

1065
Phillip W
9 months ago
M
marcwickens
asked in Product Questions
Bug? App crashes when using decision diamond

When I drag a connecter from a ‘decision’ shape, the app crashes. I don’t get the popup that usually shows to ask about colour coding yes or no. Instead the app stops responding and I have to reload the app.

211
Flavia D
9 months ago
I
ide.connect
asked in Product Questions
Filters and Connectors

Do we have the option to include filters and external system connectors to integrate any CRM / project / resource management section

111
Leianne C
9 months ago
I
ide.connect
asked in Product Questions
Link Jive with Lucid

Any easy steps to link Lucid and Jive ?

41
Leianne C
9 months ago
A
aakbar
asked in Admin Questions
[Bug?] Screen appears blank when trying to link to google sheet

 

201
Leianne C
9 months ago
Tony P
Tony P
asked in Product Questions
Paste code flowchart from ChatGPT into Lucidchart

how and where can i paste code flowchart from chat gpt in to lucidchart? thanks Tony

7935
Humas1985
Lucid Legend Level 4
9 months ago
nico v
nico v
asked in Product Questions
Reverse engineer C code to flowchart

Is it possible to convert C code into one or more flow charts? regards Nico Verduin  

283
Humas1985
Lucid Legend Level 4
9 months ago
T
Tushar
asked in Product Questions
UML diagram using AI

How do I enable or see the AI icon on our enterprise account (I am the account owner)?Does Lucid have any solution or offering to create UML diagrams using AI? We have a large-scale project requiring 1000s of such diagrams for many microservices.

943
Humas1985
Lucid Legend Level 4
9 months ago
R
Richardsonfacil
asked in Product Questions
How to rotate window

How to rotate window

421
Humas1985
Lucid Legend Level 4
9 months ago
Adam Y
Adam YLucid support team
posted in Admin Questions
Troubleshooting SCIM: The Two Most Common Errors

Lucid offers user provisioning/de-provisioning and group management via CRUD operations against the users and groups on an enterprise account via our SCIM REST API. For the technical instructions on accessing the SCIM REST API for Lucid please refer to our SCIM resource in the Developer Portal and post for help in the Lucid for Developers community. The purpose of this post is to provide troubleshooting recommendations for common errors that occur when using SCIM to manage or provision Lucid users. This feature is only available to users on Enterprise accounts. See the Upgrade your Lucid account article for instructions to upgrade. Cause of Error: User already created outside of account with SCIM enabled (429 conflict error)Possible Errors Returned: “Error while creating user x: Conflict. Errors reported by remote server" "Error: User x can not be created because the email already exists" Solution: Invite them to the account via the Lucid Admin Panel. In this case the user in question

3051
Humas1985
Lucid Legend Level 4
9 months ago
E
EricC
asked in Admin Questions
SCIM for JumpCloud

I’m trying to connect JumpCloud to Lucid for user provisioning using SCIM, but getting an error. I contacted JumpCloud support, who had this response:I found some information regarding this error with our Engineering team, it seems that the error is caused by the Service Provider (Lucid) as they are sending us roles attribute in string type. but JumpCloud needs it as roles: [{value: "string"}]. I would suggest you to contact Lucid to see if they can send the role with the correct values. Has anyone else experienced this?

402
E
9 months ago
J
JSarbua PacificLife
asked in Admin Questions
Publish and Embedded Document Questions

How can we find out the first time a document was published in our account?How can we get a list of all published documents, including who published them and their publication dates?Embedded Feature Usage:How do we track how many users have used the embedded feature, the total number of embedded documents, and who they are?General Usage Reporting:Are there reports to find information based on the questions above, and if they exist, how can we find them?Thanks,

101
Micah
9 months ago
J
jmcivor
asked in Admin Questions
SSO SAML uses info in email, username, either or both?

Hi Lucid Community,I have a couple of questions regarding SSO SAML and Lucid user profile.  The Lucid user profile has username and email address which both all\support email address information.  Would anyone be able to confirm what field on a Lucid user profile is referenced\used by SSO?  What happens if a Lucid user profile has different information with respect to email address in the username and Email fields? Thank you,Jen

331
Karsten B
9 months ago
J
Jonathan Ditzel
asked in Product Questions
Why do some Jira projects show a large plugin section and others don't

Some Jira projects show a large Lucid plugin section in the main layout of the card.Jira card shows a large plugin section to add diagrams or boards. This can be hidden, but only on a per card basis not for the whole project. What’s worse, is moving the card to another project retains this clutter. Other projects don’t show this.Jira card doesn’t show plugin section Can this be configured per project? Can we turn off the large add diagram/board sections altogether? There are multiple other ways of adding a diagram or board to a card. This large section adds unnecessary clutter to the card.You can add a Board or Diagram by selecting the more option on the card.You can also add Boards or Diagrams through the ‘Apps’ section at the top of the card.   The documentation for the Jira plugin leads to the ad page for the plugin on Lucid’s site, not any real documentation. There are no configuration options in the Jira  Add-On configuration page except the integration credentials. 

774
C
9 months ago
P
Pedro Raimundo
asked in Product Questions
Downloading Folders

I would like to know if there’s any way to download whole Lucid folders. Downloading files one by one will take an extremely long time every time, and it is not an option.

1025
Addie
Lucid Legend Level 1
9 months ago
G
gbs
asked in Product Questions
Getting blocky text - seems like fonts not loading

Was working on a new diagram, reloaded the page, and got blocky text. All fonts were blocky in dropdown. Incident going on related to fonts? Started around 1:50amish PST Feb 14th

91
Flavia D
9 months ago
Andre M101
Andre M101
asked in Product Questions
Unable to export documents as Visio - "Save As" option not available

Hi There is no option to "save as" or export documents to Visio or any other format for that matter. Do I need to have a special account in order to have this option? Thanks.

353
Phillip W
9 months ago
D
dan liu07
asked in Product Questions
How to customize 'Implementation Plan' template

Hello Team, I’d love to use this template ‘implementation plan’ for my project coordination. But how can I customize the grid container name? If it is not possible to change, I wanted to create a new grid container. But it seems it is not supported to copy the container as a whole.  Would it be appreciated if you can provide help. Best regards,Daisy

1133
Phillip W
9 months ago
Ronald C
Ronald C
asked in Product Questions
Lucid Chart document won't publish single page PDF

I have a large swimlane diagram in lucidchart and when I go to publish a single page PDF it produces over 2500 pages? Also if i try PNG and Jpeg printable quality formats when I go to load it says the webpage has moved, i desperately need to produce a single page pdf format but it seems that due to the size the software cant cope, any help, suggestions? 

615
Phillip W
9 months ago
Morgan T
Morgan TLucid support team
published in Product Questions
Quickly clean up your document’s layout: Use Lucid’s “align” and “distribute” shortcuts!Lucid advice

When setting up the layout of a document with a lot of objects it can be challenging to get the objects exactly where you want them—whether you want to align them to a particular side or you want to distribute them evenly.That’s where Lucid’s “align” and “distribute” shortcuts come in handy! First some definitions:Align: This tool allows you to bring a selection of objects to the right left top bottom or center of one particular object on the document. The alignment is relative to whichever shape you right-click to access the “Align” menu. Distribute: This tool allows you to evenly distribute objects either horizontally or vertically. The objects will be spread out evenly between the objects that are farthest away from each other in the selection.Let’s check out some examples! AlignIn this example I am aligning five sticky notes to the left-hand side of the red sticky note (#1). Because I right-clicked the red sticky note all the shapes move to align with that shape specifically. Distr

33312
K
9 months ago
A
AlfredO
asked in Admin Questions
Shortcuts for Arrange not working in spanish keyboard

I can’t make work the preset shortcuts for arrange (Ctrl ], Ctrl [, Ctrl Alt ], Ctrl Alt [) with the spanish keyboard. Any solution?

181
Ria S
Lucid Legend Level 2
9 months ago
E
exodo3
asked in Product Questions
lucidchart "Text style" option missing in toolbar.

I feel somewhat embarrassed to ask something like this but I am at my wits end, and I think my OCD is kicking in ;) I am unable to find the text style option in the toolbar. vs I am sure it is a setting but I can’t find it.Any help would be appreciated. 

572
E
9 months ago
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