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Wbhopper
April 28, 2025
Solved

Copying documents from free account to a licensed account

  • April 28, 2025
  • 3 replies
  • 88 views

How do I move Lucidchart/spark “documents” from a free account to my work account? I collaborated with someone outside my company to develop a chart and then obtained licenses through my company. I would like to copy charts developed in the free account into my licensed account. Thanks

Best answer by Ambar D

Hi ​@Wbhopper, thanks so much for those additional details and I’m sorry to hear this isn’t working for you! My apologies here - I should have double-checked with you on your new account type prior to recommending the above steps. 

Since this deals with your personal account information, I am directing this to a private support ticket to get you taken care of by our support team. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

Comments

Ambar D
Ambar D
Lucid community team
April 28, 2025

Hi ​@Wbhopper, thanks for posting your question in the Lucid Community! I would recommend checking out the Transfer Lucid documents article from the help center.

I recommend the following steps:

  1. From your free account, share the documents that you want transferred with your new work account
  2. From the email associated with your new work account, accept all the share invites to the documents
  3. From your free account, follow the steps to transfer individual documents and make your new work account the new owner of each document

Please let me know if you have any other questions or run into any problems, happy to help!

W
WbhopperAuthor
April 29, 2025

Thank you for the recommendation. I tried starting with recommended Step 1 before posting the question. Could an issue be that both the free account and new licensed account use the same email? When I tried to share the file in the free account, I did not receive a share link. Also, if the file is on someone else’s licensed account, do they need to transfer the ownership? I was hoping there was a “save as” process that would allow me to at least copy the file over to my licensed account. Does that option exist? And just noticed another potential issue when reviewing the help page. I see that transferring Lucid documents may not be possible with a FedRAMP account, which is what I have. Additional thoughts? Thanks

Ambar D
Ambar DAnswer
Lucid community team
April 30, 2025

Hi ​@Wbhopper, thanks so much for those additional details and I’m sorry to hear this isn’t working for you! My apologies here - I should have double-checked with you on your new account type prior to recommending the above steps. 

Since this deals with your personal account information, I am directing this to a private support ticket to get you taken care of by our support team. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

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