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Why are the templates in another language when the default language is in English?  

  • April 25, 2025
  • 6 replies
  • 77 views

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Why are the templates in another language when the default language is in english?  I believe there was a bug registered a while ago and it got resolved but the issue is back, what does this happen? 

Best answer by Humas1985

Hi ​@Elina 

Could you please try accessing from a different browser / Private or check your browser's language settings?

Best Regards

Comments

Humas1985
Lucid Legend Level 10
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  • Lucid Legend Level 10
  • Answer
  • April 25, 2025

Hi ​@Elina 

Could you please try accessing from a different browser / Private or check your browser's language settings?

Best Regards


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  • Author
  • April 25, 2025

Hi ​@Humas1985!

The language settings are correct but trying in incognito mode worked and I will try in another browser as well as I now use Chrome. 


Humas1985
Lucid Legend Level 10
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  • Lucid Legend Level 10
  • April 25, 2025

Thanks for the insight, so it sounds - due to cache / extension issue from Chrome.


Ambar D
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  • Lucid community team
  • April 28, 2025

Hi ​@Elina, are you still experiencing this issue?

As ​@Humas1985 suggested, trying in a Chrome incognito window may help by disabling extensions and clearing cache and cookies, which often improves performance. 

If the issue is still occurring for you today, could you try changing the language in your user settings, saving, then changing it back and saving to see if this resolves the issue?


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  • Author
  • April 29, 2025

Hi ​@Ambar D yes it worked and thank you as well for replying!


Ambar D
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  • Lucid community team
  • April 29, 2025

@Elina That’s great to hear! 

This community is dedicated to supporting your work in Lucidchart, Lucidspark, and Lucidscale. Please don’t hesitate to create a new topic if any other questions arise, we’re happy to help!