Skip to main content
hamburger menu
+ Create a topic

Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

5995 Topics
W
Walyn
asked in Product Questions
conceptual framework for an athlete management system

develop a conceptual framework for an athlete management system to be implemented in a badminton sporting organization in Nairobi kenya 

51
Micah
8 months ago
Micah
MicahLucid community team
posted in Product Questions
Using Gather to identify your best ideas

After a great brainstorming session with your team, you might have a canvas full of sticky notes but identifying your best ideas can feel like looking for a needle in a haystack. Additionally, if you’ve already discussed, reacted to, or voted on your ideas, reviewing them again to identify your favorites can feel like unnecessary or repeated effort. Fortunately, Lucidspark’s Gather tool makes it easy to quickly pull your favorite or best options out and move forward with them; it allows you to collect and group all sticky notes of a certain kind without having to manually review and make a decision about each one. You can choose to pull all sticky notes with a particular:Keyword Emoji Reaction Reaction by specific collaborator(s) Tag  Color Votes Votes by specific collaborator(s) For example, in the Lucidspark board below my collaborators and I have brainstormed different types of fruit then reacted to them with whatever Emojis we wanted - there’s a wide variety of positive and negativ

1529
Micah
8 months ago
D
Dev Questions
asked in Product Questions
Emojis disappear from shapes when zooming out

I created a mind map and was originally hoping to use different colored tags to help easily visually flag conceptually similar areas (in a way, to give a sense for the relative scale of different colored tags to one another across the entire map).  Unfortunately, though, the mind map I created is somewhat large, and it appears that zooming out causes the tags to stop displaying altogether, which negates my hope of visually conveying the relative scale of colored tags to one another.As an alternative, I thought to try using colored square emojis for achieving the same goal, since zooming out doesn’t appear to affect their display on the screen.  Unfortunately, however, I’m experiencing what seems to potentially be a bug in the application, as the colored squares are occasionally randomly changing to colors that I didn’t set, making the color classifications actually confusing and incorrect.  Changing the shape of the emoji doesn’t seem to help (a single emoji winds up replacing all of t

151
Eric R
8 months ago
Z
Zabrell
asked in Product Questions
Layers visibility

Good afternoon!Please fix the bug with the visibility of layers in the document - every time I open a document, some layers are hidden and makes it tedious to view, because every time I have to manually include the missing ones.There are 20 layers in the document, at least 14 of which become invisible when reopened

474
Z
8 months ago
J
jdonaghy
asked in Product Questions
Is there a way to import data to add more info to a shape

Im trying to come up with a way to make multiple  organisational charts all with the same layout and job roles, the names under the job roles would be the only difference. Is it possible to keep my current layout and then import data that just links names to under the job roles that i have in shapes?  So for example if i had all these roles in an excel then assigned names next to each one, could i import that so it just adds the names under the correct parts?Thank you

513
Addie
Lucid Legend Level 1
8 months ago
Zainan Victor Z
Zainan Victor Z
asked in Product Questions
Max font size and line width for Lucidchart

Hi it seems font size max at 96pt and line width max at 10pt is there anyway to increase the max cap? Example: (redacted) Thank you!

793
Addie
Lucid Legend Level 1
8 months ago
T
tony.sangwin
asked in Product Questions
Not receiving invitation to join company Lucid account

They game me a trial but I can’t access any of my diagrams and my boss sent me a invite to gain access but it isn’t showing up in my email. Is the fault on our end or is there something else we need to do?

571
Kelsey Gaag
8 months ago
B
brendam
asked in Product Questions
Importing Blueworks Chart into Lucidchart

My org has been using Blueworks for doing workflows and recently moved to Lucid.We have a ton of workflows we need to export, but are running into a few roadblocks since this isn’t a type of chart that is in the import list. We’ve tried an XML file, but it doesn’t seem to be working at all. Does anyone have any experience with exporting a chart from Blueworks and entering it into Lucidchart? 

654
Amelia W
8 months ago
Rich L102
Rich L102
asked in Product Questions
drag-and-drop drawing converter for drawings in PowerPoint slides to convert them into Lucidchart drawings

I cannot believe I am the first person to ask for this.   It is a frequent need to convert rough PowerPoint flowchart drawings into LucidChart to get them into a collaborative format outside of Microsoft.    I don't always have Visio or other tools installed in client computers and I need to go directly from a PPT file to LucidChart.   PPT graphics can be saved in a variety of graphical formats so why don't you have a drag-and-drop converter for PPT graphics to LucidChart?  At a minimum I need to get the shapes and the text inside.  If the arrows between shapes are not always connected -- as Frequently happens in older PPT files -- that is OKAY.    Just get the shapes converted to their closest FLOWCHART equivalent and extract and include the text that is inside or co-located within the canvas boundaries of the shape.   Why isn't this already done?   Perhaps it is but your Help Search engine didn't find a link to the

343
Amelia W
8 months ago
T
timos_berrera
asked in Product Questions
Bug report: Export changes background to white

Issue type:  New, recentImpacts:  All files, including those that used to function correctlyBehavior:  Upon export to JPG or any format, the export function changes the background from any non-white color to white,  The preview and the downloaded file are both impacted.Browser:  ChromeSeverity:  I use about 5% of the tool’s feature, and this blocks my only use case and reason to pay for premium software  

274
Phillip W
8 months ago
rob
rob
asked in Product Questions
Importing documents from one Lucid account into another

Hi. I've got 2 lucid accounts. 1 personal and 1 business. I want to transfer the files on my personal account to my business so that I can close the personal one. I've tried various 'download as' options but when I try to import them into my business account I've lost lots of formatting. Can anyone tell me the right way to do this? Thanks Rob

263
Eric R
8 months ago
Garry v
Garry v
posted in Product Questions
Unable to export multi layer diagrams top objects dissapear

When exporting a complex chart with multiple objects stacked on top of each other the bottom object ends up on top for JPG PNG PDF etc. The diagram shows fine when editing in the correct order the print conversion seems to be broken.

223
Leianne C
8 months ago
M
miikka
asked in Product Questions
How do I find out which LucidChart files are taking up space?

How do I find out which LucidChart files are taking up most space? So I can easily remove high-impact charts to free up storage.

1486
D
8 months ago
T
Timmy1986
asked in Product Questions
Lucid Jira integration - Show Description/Summary Jira Card

Hello,I would like to know if it is possible with the Jira card integration on lucidSpark to show not only the name of the jira ticket but also the description or a summary on the card itself. Currently what shows on the card is the name of the ticket/priority/assignee and ticket number. It would be really helpful to see a summary under the jira ticket card.  For instance like this but this would come from the description field from JIRA or another custom field for instance. Not sure whether it is possible, otherwise it is an idea to improve as currently it is somehow limited to understand sometimes what the jira card is about without a description or summary 

921
Humas1985
Lucid Legend Level 4
8 months ago
Clifford
Clifford
asked in Product Questions
Change email and password

How do I change the email and password on my account?

4603
Kelsey Gaag
8 months ago
J
John the Aussie
asked in Billing
Is it possible to suspend my account?

Can I suspend my account for three months?  

261
Chelsey D
8 months ago
C
CJ_P
asked in Product Questions
Is there an integration to create a website layout?

Hello all, I am looking to make a website layout with LucidChart. Is there a plugin or a way to link Lucid to my website so it will automatically create a chart based on my pages and links/redirects on my pages?Or will I need to manually create one and add in the links/redirects? I know i can make a website layout on my own but it will just take time, so if there is a plugin or work around that would be great.Thank you CJ

161
Ria S
Lucid Legend Level 2
8 months ago
L
lkollipara
asked in Product Questions
Highlighting selected shapes/relationships in view-only mode

HiWe have a huge ER-diagram (Crow’s foot approach) with lot of objects & relationships.In edit-mode, when I select a link/relationship, I can see what objects the link is associated to.But, When I share the document with other users in view/comment only mode, The users are not able to select/highlight a relationship and see it’s association with the objects.Is there a way for the view-only users where the selected link/relationship gets highlighted and shows what objects are associated to the selected relationship.We also have a Lucidspark enterprise version if it can be made possible in Lucidspark

513
Amelia W
8 months ago
Clifford
Clifford
asked in Product Questions
Restore from trash

Hey there I was told I can restore something I accidentally placed in the trash. How do I do that? 

5183
Eric R
8 months ago
S
selmendorf
asked in Product Questions
Unable to save documents: CORS and HTTP Errors

In Chrome I am constantly shown as in offline mode an unable to save documents. Edge does work, however. I am getting the following errors in the JavaScript console: Access to fetch at 'https://document-storage.lucid.app/documents/f2885525-f538-4290-af8e-d27f2af4a056' from origin 'https://lucid.app' has been blocked by CORS policy: Method PUT is not allowed by Access-Control-Allow-Methods in preflight response.GET https://documents.lucid.app/documents/f2885525-f538-4290-af8e-d27f2af4a056/attributes/embedded 404 (Not Found)

261
Leianne C
8 months ago
D
DrSteveDay
asked in Admin Questions
Locate large files in order to free up storage

Hi, I’m reaching my storage limit and the only options I have been given are to buy more licences or upgrade my account - neither of which I want to do.I need to find which documents are taking up the storage so I can delete them.How can I do this without manually click on every document?Thanks

281
Leianne C
8 months ago
A
Abdullah
asked in Product Questions
Include detailed description of flowchart in printout or download

Hi, I'd like to know if it's possible to create a process diagram printout that includes documentation/description under each process step. So, my question is:Is it possible to generate a printout of the process diagram including the documentation under each step, preferably in Word, PDF, or another format, so I can share the process description/diagram with others and they can see both the steps and the accompanying documentation?Additionally, if the above isn't feasible, does anyone know of an alternative solution to achieve this?I really hope someone can help me with this!With dear regards

333
Leianne C
8 months ago
G
gerardthuis
asked in Product Questions
export + printing does not work

this message appears on a document and I can not export or print this (1 page) document. HELP! 

183
Emma D
8 months ago
S
SBlundell
asked in Product Questions
Following collaborators

As a facilitator I am unable to follow a student using Lucidspark on a chromebook. They are a collaborator on the shared document - but when I go to the menu to follow collaborator to see their work, this is not an option and is greyed out.

111
Quadeshia
8 months ago
Luc P
Luc P
asked in Product Questions
Create custom form

Not 100% sure if this can be madeI need a form with:Title A way to show TAB A Section inside the form A drop down menu A value field  I need to document change in software configuration to show the « From TO »

532
Micah
8 months ago
Lucid Software Inc. Supplemental Community Terms

Get Started

Products

Solutions

Resources

Company

Privacy Legal Cookie privacy choices Cookie policy
©   2024  Lucid Software Inc.