Hi, we recently received an email with the text:
“Your existing agreement with Lucid Software specifies the United States as the data region for the storage of the content your users create in a Lucid Subscription Service”
But last year our data was moved to the European data region.
Where can I check in which data region our data is stored? We have an Enterprise plan.
Hi Renekreijveld,
Thank you for posting in the Lucid community!
See below for determining where your content is stored at rest:
Users can view which region the account belongs to from Account Settings. Here’s how:
- Log into your Lucid account.
- Select your profile image or initials in the upper-right corner.
- Click Account Settings.
- Select User Settings from the left-hand menu.
- Under the “Account settings” header, look for “Account Data Region”.
- Here it will list “US”, “EU”, or "AUS" as the location where your data is stored at rest.
The above information as well as additional detail on data residency can be found in the article Global data residency for Lucid – Lucid.
Regards,
DanaC
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