Answer

Missing content in my Lucid document

Forum|Forum|6 months ago
May 27, 2025
1 reply
25 views

skube

I don’t know what is going on but it is very concerning.

I went to open one of my documents and to my horror it was mostly blank, except for a few elements! It appears as if only one type of elements are rendering now. I went through History thinking perhaps I deleted things by accident, but all of History has the same missing elements.

I think this is a bug as I can still see the elements in the Documents preview

However, when I open the Document, most elements are gone!

Open Document reveals most elements missing!

Please help!

Best answer by Ambar D

Hi @skube, thanks for posting in the Lucid Community!

To start, can you please try the following?

Opening your document in a private or incognito window. For help with opening an incognito window, please see this community post.
Connecting to a different network or disconnecting from your VPN (if applicable).
If you can see your work from the docs list, but it’s gone once you open your document, then check out this Community post.

If the issue persists after going through the above steps, please provide as much of the following information as you can:

The time (and time zone) you opened your document to begin editing.
The time you finished editing and closed the document.
Which edits were not saved.
A detailed account of the time frame when you noticed your edits were not saved.

Thank you for your help and patience!

+10

Ambar D
Lucid community team
Answer
Forum|Forum|6 months ago
May 30, 2025

Hi @skube, thanks for posting in the Lucid Community!

To start, can you please try the following?

Opening your document in a private or incognito window. For help with opening an incognito window, please see this community post.
Connecting to a different network or disconnecting from your VPN (if applicable).
If you can see your work from the docs list, but it’s gone once you open your document, then check out this Community post.

If the issue persists after going through the above steps, please provide as much of the following information as you can:

The time (and time zone) you opened your document to begin editing.
The time you finished editing and closed the document.
Which edits were not saved.
A detailed account of the time frame when you noticed your edits were not saved.

Thank you for your help and patience!

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