If you're seeing the error message "Your account is not configured for SAML." it indicates that while your organization might have SAML enabled, your specific user account is not currently recognized or configured to use within our system. Here are the common reasons for this error and how you can troubleshoot it:

1. User assignment in your identity provider (IdP):

What to do: The most frequent reason for this error is that your user account has not been properly assigned to the Lucid application within your company's Identity Provider (e.g., Okta, Azure, etc.). Reach out to your internal IT team. Request that they verify your user account is assigned to the correct application within your organization's IdP.

2. Temporary synchronization issues:

What to do: If your organization uses automated user provisioning (like SCIM) to manage user access, there might have been a temporary delay or issue in syncing your account information between your IdP and our system. Let your IT team know about the error. They can check the provisioning logs for any reported errors. In some cases, the issue might resolve itself after a short period as the systems resynchronize.

3. Recent changes or reconfigurations:

What to do: If your organization has recently made changes to its SSO configuration or migrated to a new IdP, your user account might not have been fully updated in our system. Verify with your IT team that the migration or reconfiguration process is fully complete and that your account has been correctly transitioned. This step may require assistance from our support team. If you are still encountering this error, please contact our support team.

4. Potential issues with domain formatting:

What to do: In specific scenarios, an incorrect format of your organization's domain during the SAML setup might cause issues. Your account admin should review the SAML configuration in the admin panel and ensure the domain value set in Lucid matches what you have set in your IdP. This step may require assistance from our support team. If you are still encountering this error, please contact our support team.

If you have gone through these steps and are still encountering this error, please contact our support team with a screenshot of the error, the impacted user's email address, and list what troubleshooting steps you have already tried. You can contact our support team by filling out this form, please select "Other" under Product Support Inquiry Type.