If you’re encountering the error message "Unable to login with SAML." when trying to login, it signifies that while your organization utilizes SAML for authentication, your specific user account hasn't been properly associated with their designated account within our system.

Here are the most common reasons for this error and how you can troubleshoot it:

1. You haven't been invited to your organization's enterprise account:

What to do: The most frequent cause is that your user profile hasn't yet received an invitation to join your company's enterprise account within Lucid. You'll need to request an invitation from the admin of your organization's account. If you're unsure who the admin is, you should contact your internal IT team. Your admin can add you to the account by following the steps outlined here.

2. Multiple Enterprise accounts:

What to do: If your organization has multiple accounts within our system, ensure you're trying to log in through the correct portal or are being invited to the intended account. Confirm with your IT team which specific enterprise account you should be a member of and ensure the invitation is for that correct account.

If you have gone through these steps and are still encountering this error, please contact our support team with a screenshot of the error, the impacted user's email address, and list what troubleshooting steps you have already tried. You can contact our support team by filling out this form, please select "Other" under Product Support Inquiry Type.